Ubi-Ginge

We're currently looking into reports of players with missing content.
To help our investigation, can you please answer the following questions -

• What platform are you playing the game on?
• What is the missing content?
• When did this begin?
• Is any of this content shared to/from another account?

Hey ph0biastik!
Can you set up a case on our support site

When you've done this, can you please upload screenshots to your case showing the following -
- The game in your Epic games library
- The country settings on your Epic account

when you've done this, reply here with your case number and we'll get this looked in to

Hey NdozYourBae
Sorry for our delay in replying to you.
Are you still having the same issue, or have you been able to access the game?

Hey Dr_OP99

The test server will show as "Expired" when it is offline.
TTS went live again last night ay 1830 UK time, so you should now be able to install and access

The TTS is currently inactive.
When it goes back online, you'll be able to download and play

Hey all
Just dropping by to say that the TTS is currently offline.
You should be able to access it without being asked for a key when it goes live again

Originally Posted by GY_Albert
I cannot believe that another account (from a friend helps me troubleshoot) works normally on my computer (R6S bought and installed and Steam). My account (R6S bought and installed from UBI Store) cannot connect to multiplayer games on my friend's PC - same error code 4-0xFFF0BDC0.
Is it possible that there are some problems with my account? The problem has continued since last week.
CASE NUMBER 10732909
PS. The case was created in Chinese (zh-CN).

Thanks for letting us know your case number
... Read more

Hey Cthulhu1512, and welcome to the forums

Making sure your connection is set up correctly for Uplay by going through the steps listed here (Especially the part about port forwarding) will usually resolve this issue.
I would also advise launching Uplay... Read more

Pleased you're both up and running
Hopefully your post will help others with the same issue @NidasHD

Hi justmerkmusic, and welcome to the forums.
Looking on your account, I'm unable to see Anno 1800 on there.

When you said you were unable to acces the game store page to download it, did you mean you're unable to purchase it?
Are you able to purchase it from our webstore?

Could you possibly post videos or photos showing this.

Hey Bluey UK!
Are you still experiencing this?

Hey AlexPanda395

I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.
For any information regarding the TTS, please see the TTS reddit:
https://www.reddit.com/r/Rainbow6TTS/
Feel free to ask if you have any other questions.

Hey Brynmore!
I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.
For any information regarding the TTS, please see the TTS reddit:
https://www.reddit.com/r/Rainbow6TTS/

Afternoon Operators

I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.
For any information regarding the TTS, please see the TTS reddit:
https://www.reddit.com/r/Rainbow6TTS/
Feel free to ask if you have any other questions.

Hey!

Could you quit both the Epic launcher and Uplay.
Sign in to Uplay, then sign into epic and run the game.
Do you have the same issue?

@Lomen1x Looking at the system files you uploaded, the release of windows you have installed is from October 2018.
Can you make sure that Windows is fully updated and test again please.

@siegeisalright the troubleshooting steps we provide will often help resolve a lot of issues. When steps have been done and we ask you to create a ticket it's so we can get a better look at your system to find the possible root cause of what is happening.Did you create a support case?

Hey Finni.CURVED!

I'm sorry to see that the TTS for Rainbow Six: Siege is not shown in your games library anymore.
I can confirm that the TTS will only be visible during active TTS phases. Therefore you should be able to see and access the TTS as soon as a new test phase starts.
For any information regarding the TTS, please see the TTS reddit:
https://www.reddit.com/r/Rainbow6TTS/
Feel free to ask if you have any other questions.

Hey Jailedfreedom!
Can you set a case up on our support site and upload text copies of your system files so we can look deeper into this.

Hey Shock_Togi!
Looking on your account I could confirm you owned the full version of the game.
TTS has been added onto your account