Ubi-Ginge

Hi GGBro.CBx!
If you're still having issues connecting to the game servers, can you please let us know the platform you are playing on, as well as any specific error messages/codes you are getting.

Hey Operators!

If you've not gone through the steps in our connectivity guide (Especially the part about port forwarding) can you please go through them.
If you've gone through the steps but are still having issues, can you please get in touch with our support team via live chat

Hi Operators!
If you're experiencing issues with connecting to the game servers, c an you please go through the steps listed here (Especially the part about port forwarding)
If you still have the same problem after this, can you please let us know.

We've passed this feedback on to the relevant team

Hi mome127!

Do you own a digital or physical copy of the game?
Do you still get the grey screen flashing up after reinstalling?

Hi CornOnTheJayCob!

Do you have the overlay enabled for Rainbow Six Siege, or just in general?
- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please let us know.

I'm sorry to see you're experiencing issues with your sound in-game.

Can you answer the following questions for us -
- Map(s) affected
- Connection used (Wired? Wifi?)
- Did you notice the issues on your replay cam playback? Or live in in-game experience?
- What happened before you started to experience the sound issues? Anything unusual?

Could you also post footage showing the issue

Hi Salvation95!
Looking into your case, I can see that you were able to get this resolved.
Has it still been working fine since then?

Hey Operators!
If you believe that you've been banned by mistake, can you please reach out to our support team so we can have this looked in to deeper.

If you believe that you have been wrongfully banned, can you please reach out to our support team so this can be looked in to.

Hi XeNo.Ft!
It sounds like Battleye has detected something on your system that could be used for cheating/hacking the game. Can you please let me know your case number.

@Teo.- Can you please contact us through our support page so we can look deeper into this. You can find our support page here

Hi WhenDid1ask!

Looking on your account, you last changed your username on March 20th.
You'll be able to change it again on Sunday 19th April

Hey Operators!

If you are missing content that is shared to you from another account, we would advise to check this FAQ

Hey Mathias196!
Sorry for our delay in replying to you.

Regretfully we are unable to remove temporary bans p[laced on accounts.

With regards to the error you are getting, we would advise going through these steps, especially the part about port forwarding.
If you still get the same error after this, please give us a shout

Hey SEM_N3XUS!
What is the exact error you are getting when this happens?

Hey MoltensNephew!
Looking on your account, the username was last changed on March 1st.
You'll be able to change again on 31st March

Hey DanyDoctor.X!
Do you have third party accounts linked to your Ubisoft account?
If so, can you log in to our account management page and unlink all except the xbox account.

After doiung this, can you please let us know if you still get this error.

Hey ugkushhh

We've set a case up on our support site on the incorrect spelled email address.
Can you log in to the support site and update your case as requested

I'd also advise to not post details like your email address publicly on forums, you never know who m... Read more

fraveryyy and Sem1083
Looking on your accounts, it looks like the credits have since been delivered and spent.
Can you please let us know if this is incorrect.