Ubi-Ginge

Hey DanyDoctor.X!
Do you have third party accounts linked to your Ubisoft account?
If so, can you log in to our account management page and unlink all except the xbox account.

After doiung this, can you please let us know if you still get this error.

We're sorry to see this happened in game.
Whilst we're unable to remove sanctions from your account, we can assist with making sure your connection is set up correctly to minimise issues like this.
Can you go through the steps listed here, especially the part about port forwarding.

Please let us know if this happens after you've gone through the steps

Hey Operators!
Regretfully we are unable to manually alter points or stats on accounts.

Would you both be able to share video footage with us showing what happened

Hey dojacat69!

Looking at your last post, you seem to have 2 different accounts.
dojacat69, and notvegen.

In order to access ranked mode on your notvegen account, we'd advise logging into our account management site with that account and activate 2fa

Hey Operators!
We're sorry to see that you came across this issue when trying to place an order in our in-game Store.

We would ask you to wait 48 hours and try to purchase the desired item again. During this time, no purchases should be attempted.
If you're still facing issues after this, can you please let us know.

Hey brettpenzer!

The dev team are currently investigating this error.

Some players are reporting that unlinking their Ubisoft account from third party accounts is resolving this issue.
Can you log in at https://account.ubisoft.com/ and unlink all accounts, and let us know if you still get this error

Hey Dekus132
I've manually activated this on your account.
It should be unlocked next time you log in

I'm pleased you're back up and running soulofjazzmen
If you're still having the same problem after trying this workaround, please give us a shout Brettpenzer

Hey HRVY.1!
You will be able to change your username again on March 19th

Hey GrnRecruit_RUSH
I've manually added the TTS to your account
You should now have access

Hey Summit1G.SSB
When the game crashes, do you get any error messages or error codes?
Can you go through the steps listed here and let us know if this is still happening

Pleased to see this is resolved GY.Albert

Hey TMS_Rych!
Can you go through the steps listed hereand let us know if you are still having issues with your keyboard and mouse

Hey Greatcalf200

Can you go through the steps listed here, especially the section about port forwarding
I'd also advise unlinking third party accounts from your account on the account management site (eg. Nintendo/XBox/PSN)

If you still have the same error after this, can you please let us know.

Hey alpha_.
Can you go through the steps listed here especially the part about port forwarding.
If you're still experiencing this after that, please let us know.

Hey
Sorry for our delay in replying.
I've looked into your account, and can confirm you should have access to the TTS now

Hi Operators!

I've gone through each of your accounts separately to make sure you have TTS access
Please note that if the TTS is offline, you will get an "EXPIRED" message when wanting to install and play.

So, here goes...
Pa1N_Chris
SSimonek05
regretleskilla
R.Chicane.ImpX
R00T_M4ST3R
im.monky
I've manually added the TTS onto your accounts. You should now be able to download, install, and play Enjoy!

StalenLikePotat
Cpt.Acoustic
Looking on your accounts, the TTS was already on there.
It's possible that you were trying to install when the server was offline.
You should be able to access now it is... Read more

Hey Veteran-.
Looking on your account, I can see that you have a Twitch account linked.
Is this resolved?

Hey mastagcat
Are you still having the same problem?
Is it possible that you linked your Epic account to a different Ubisoft account?

Can you clear the cache in Uplay and let usknow if this is still happening

Hey ph0biastik!
Can you set up a case on our support site

When you've done this, can you please upload screenshots to your case showing the following -
- The game in your Epic games library
- The country settings on your Epic account

when you've done this, reply here with your case number and we'll get this looked in to