Ubi-Ginge

If you're still getting the same error, can you please set up a case on our support site and include a screenshot showing your ports forwarded as advised in the guides linked by Ubi-Karl.

Hey DariusDragon123!
Can you go through the steps in this link, especially the part about port forwarding
If you have any third party accounts linked (Twitch/XBox/PSN/Nintendo etc) could you also unlink them from your account. This can be done at https://account.ubisoft.com/

Please let us know if you are still getting the same error after this.

Hi BIONN_SirHot, and welcome to the forums.

MMR rollback occurs when players you've encountered in Ranked matches are identified as cheaters—in this case, they were DDoS-ing. Your MMR gets readjusted accordingly to cancel out the cheaters' effect on the affected games.
Regretfully we are unable to manually add the points/stats back on to your account.

For more info, check out our Dev Blog at: http://rainbow6.com/mmrrollback

Hi s.h.a.r.kk!

If you believe you have had a ban wrongfully applied to your account, can you please contact our support team.
We'll be able to get this looked in to

Hi Pr3-Ma1on3!

Looking on your account, you'll be able to change your username again on Sunday, 24th May 2020

Hi H2omonster!
Sorry to see that you're experiencing this.
What platform is this happening on?

If you've gone through the steps that Ubi-Karl provided, can you please contact our support team about this.
When you set the case up, can you please include a screenshot showing your ports forwarded as advised in the steps.

Hi MrBunsCuddler69!
Looking into this, I can see that your case has already been escalated to the relevant team.
You'll hear back from them via email after they've looked into this.

Hi again Alfon_R6!

As requested, can you please provide us a screenshot of your Ubisoft Club reward page, showing the skin unlocked and your username and also a screenshot of your in-game skin inventory?

Hi ParadoX20304.
It can take up to 24 hours for purchases to go onto accounts.
If you've not received the credits after this time, can you please let us know.

Hi WoefulGuardian!

Do you still have the same problem after going through the steps listed here?

Hey DroopyBeagle!
Can you share a screenshot showing the challenge is still locked for you.

Alphaegen
We've manually unlocked the challenge for you

Hi charcha_binks and welcome to the forums.

If you've not received the loot, can you please contact our support team so we can look deeper in to this for you.

Originally Posted by Predy96
30 dakika 1 saat 2 saat ceza almaktan kaçamıyorum internet kanallarımı değiştirmem bir şeyi değiştirmiyor sürekli ubisoft portalı nı ve oyunu kapatıp açmak çözüm olmuyor lütfen bu hatayı çözün bu sebep ten ötürü bir hesabımı perma ban attınız ve banım ı geri de açmadınız bu hesabımıda suçsuz yere banlamanıza müsade edemem ben bu oyuna ülkemde fazla fazla para ödüyorum karşılığını almak istiyorum hata kodu bu Hata Kodu 4-0xFFF0BDC0

Hi Predy96!

Unfortunately our support staff are only able to provide assistance in English on the forums. If you are able to provide a translation of this, then we can take a look at it for you.

Alternative... Read more

Sorry for our delay in responding to you.

These steps will guide you through submitting files to the support team

1. Click on http://support.ubi.com/en-GB/Cases
2. Enter your Ubisoft Account credentials, and click Login.
3. Click on your case number to find your incident.
4. You may type a response in the "Would you like to add more details?" section.
5. Click "ADD COMMENT" to send the response.
6. Click "Attach documents" and f... Read more

Hey

You will be able to change your username again on Sunday, 24th May 2020
If you have further queries, please don't hesitate to get back in touch.

Hi Vegeta.GX & Alfon_R6

Sorry for the delay in getting back to you.
If you had the fire skin but are now unable to access it, could you please provide us a screenshot of your Ubisoft Club reward page, showing the skin unlocked and your username and also a screenshot of your in-game skin inventory?

Hi JuSt_Misaki and welcome along to the forums

As Antani. pointed out, we were undergoing maintenance of the club servers at the time you were having issues yesterday.
During club maintenance club rewards, level, and points will be unavailable.
The content should be available again.

Please let us know if it is still missing.

@Nightwolf_11210
Sorry for our delay in replying to you about this.
Looking on your account, the skin still seems to be linked. If you have no access to it in game, can you post images showing it is redeemed on your account, but is not in your inventory.

@Leondray1129
Regretfully you are unable to obtain rewards for playing/owning specific games by playing the trial versions.

Hi Notyplex!

When you were experiencing issues yesterday we were undergoing maintenance of the ubisoft club servers.
This would mean that rewards, challenges, points, and achievements would not be available until the maintenance finished.

Are you still having the same issue?

If you would still like to seek a refund for the game, this is something you would need to contact InstantGaming about if you purchased the game from them.