Ubi-Havoc

Hey there @JJSkullCrusher, apologies for the delay. I am sorry as well to hear about this sort of penalty after your console shut down. I get how this can be frustrating when you can't exactly control this sort of software issue. While we aren't able to lift a temporary ban (even those caused by outside forces like here with your PS4 shutting off), I can suggest trying some steps here for technical issues on PS4 as a start to solve these shutdo...

Hello there @rephh-NL @The0therwarrior thanks for reaching out; although I am sorry to see this sort of error.

If this is your first time inviting specific friends, please double- check that your invitee is on a platform supported for crossplay (so for example a console friend while playing on console, or a cloud gaming friend if on PC).

If everything looks good invite-wise, please try the steps in ...

Howdy @LykabIyat thanks for stopping by to let us know! This remains under investigation with Cav's elite; however if you run into this with Glaz as well in your own gameplay please feel welcome to post a quick picture for us to look into.

Hi @DeTex_Raptor_ welcome to Discussions. I am sorry to hear about your game getting stuck at this loading screen. While playing on PC we have a troubleshooting guide here dedicated to this sort of issue! A few other players...

@martinismith123 thanks for stopping by, although I am sorry to hear how tough this unlock is. If you are up for it, if you have a video clip of your replay to share we are here to look into things!

Hey there @SickSmoke20, apologies for any wait. It's been a bit busier than usual but our agents are working to tackle all incoming cases. They'll be able to get back in contact with you as quick as possible to help investigate into your account.

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@GeneralAF Sorry to hear about an issue reporting this further with a support case! Could you try the link here and let me know if you see any issues after filling out the game and platform selections? If you run into any errors, our ...

Hi there @banannnnnnnnnna @Rook-E_ ! I've merged your topics here together as it seems you both are seeing some trouble with claiming your P90 skin for playi...

Hey @ImJasko I'm sorry to hear about this freezing once you get into ranked, and appreciate your rundown of what you've checked into so far! I am interested in you mentioning this happening only in ranked matches. Do you lag in any menus after you join a ranked match, or as soon as you load into the map? Are you able to play smoothly up until you start to see enemy players or does the game start to stutter even when you're not interacting with anyone or anything else?

If you are seeing high ping or latency/connection lost symbols as well I would suggest trying ...

Hi @Zeronium! Thanks for stopping by and posting. I am sorry that as this relates to your account, I'm not able to review this sort of issue here on the public forums. I do see you've opened up a support case though, so our dedicated agents will be able to take this from here and get back to you with a response as quick as they can.

@Cavendar-ECO A few players have found success in reliving related sound issues by installing your game on your main system harddrive (for an example, installing to C rather than an external storage or extra drives). Just as a test, if your game is currently installed to say a D drive; could you try reinstalling to your main drive and let us know how things sound? If your game is already there, or that doesn't see any improvement I would like to get a bit more information:

• Does the ticking start when in any specific game mode?
• If you stay to watch the end-of-round results including your renown gain are you able to bypass this issue?
• Is any audio, SFX, or voices otherwise missing from your game or menu?

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@Cavendar-ECO if you could provide us with the requested information above we are always happy to assist where we can, or work to bring the issue to the attention of our other teams. I am sorry if past support interactions have been less than ideal, but we are here to assist now if you could assist us in turn.

Hey @ParkerAllers thanks for reaching out to us. I am sorry for the delayed response to your thread! Unfortunately we aren't able to appeal a temporary suspension. However, if you run into any in-game issues that may be the cause of a disconnection we are happy to help offer troubleshooting.

Hiya @s0xshoots, as a heads-up it looks like you may have posted the same issue twice so I have removed your other thread. I do see you have reached out on a support case, and would advise to continue to check for updates on your case as we are unable to assist too much with accounts here on the forums. I appreciate your patience and please let us know if you have any questions.

Hi there @Trom, apologies for any delay in getting your case fully resolved. I have taken a look over your ticket, and the escalation was necessary to complete the process outlined by Ubi-Pexma. It does look like things should be all set now, so please give your game a quick restart and keep us posted if any issues still linger.

Hey there @StepDadOlli. We are unable to remove or alter a temporary suspension. However, there are a few options available to you to help mitigate both crashes and disconnections so you can remain in your matches.

If your game on PC is crashing fully to desktop please try the troubleshooting here.

If your game on PC is consistently receiving the 4-0xfff0be2b error code please try the ...

Hi @Smara_ I am sorry to hear about this issue, especially when looking forward to playing a few ranked matches! Information on the current chat hours should be found here. I would also recommend checking out the available case options listed here for account recovery, as oftentimes the ...

Hi @Havvari I appreciate you sharing all of these details on this crash. A few players have mentioned that disabling background applications and possibly conflicting overlays can help to avoid a crash at the start of the game. (Just as an example, an overlay like Overwolf or stat trackers can be temporarily disabled before booting your game). Steps to disable these programs, as well as a few other troubleshooting options I'd like to recommend can be ...

Hey there @GeneralAF thank you for reaching out on a new thread to report this error! I am very sorry to hear about this persisting for this long. If you have been able to complete the recommended steps (and I would personally include forwarding the po...

Howdy @OndrejSuperman thanks for getting back to us with this extra info. Apologies for the issues when logging in to a few different Ubisoft websites. To rule out any cookie or otherwise browser related issues with loading you in, could you try the steps in our guide here ( to include testing an alternate web browser and a private browsing option ). Pl...