Ubi-Havoc

As a quick update to the 'Keep Playing as a Team' issue repped by @crusty77081 @FrostFist74 - this issue is something the teams are investigating into and once they have a...

Hi @Cav_Mist thanks for sharing your report. Our development team is still investigating into this issue and I appreciate your patience. Please let us know if you have any questions.

Hello everyone, thank you for your patience so far. Our teams continue to work to address all cases coming in, as well as chats during the current available hours. I apologize that for issues relating to your account (including content or bans) as well as purchases will need to be handled privately in your tickets. We would not have an ETA to provide or an ability to expedite a resolution on a ticket while here on the forums and I do apologize for the frustration caused by this delay. I would advise to keep an eye on your tickets for further assistance and appreciate your understanding in the meantime.

Hello there @HazelLemon47. I extend my apologies for any issue with reaching out to our support teams with the current chat hours. My best suggestion is to temporarily check back in to see when you can start a chat for our agents to finalize the resolution to your case. I understand this wait may not be ideal, so if at all possible, ...

Hi there @Turtleblade223 I do see your case is still open for our team to look into. I apologize for any delay, as our teams have been tackling all tickets that have come in.

Hi there @sille0403 sorry to hear about this issue happening when selecting to keep playing as a team. This issue has been passed on to our devs who are investigating! I appreciate your patience in the meantime and please let me know if anything changes.

Hello there @FrmDaBurbs. Please note that this post is dated November 1st of 2022, in which the cross-progression features were not quite the same as they are now. Following the December release of Year 7 Season 4 it is now possible to share progression between the different platforms with updated information here. I would kindly ask that you remain civil towards staff here on the forums, and if anything is not working as it should ...

@Hades9288 thanks for getting back to us with your resolution for this issue and please let us know if you run into any issues with accessing your game in the future.

@Lie-nus thanks for dropping a link! @emeraldheartly please let us know how things get on.

@Deckard-Shaw I see your latest case opened now and a teammate will be able to review your ticket and get back to you as soon as possible.

Hi there @PCNking and welcome to Discussions. If I understand your issue correctly, are you seeing lag or a delay in your gameplay? We do have a dedicated guide here for improving connectivity to the game's online service. Please let me know if you see any further issues or if I may have misunderstood any part of your issue and I am happy to check i...

Hi there @Brinyjoker0. An authentication error will show if the Ubisoft account that is logged into your Ubisoft Connect launcher is not the same account you used to originally activate your PC copy of the game. I am very sorry to hear that the correct account may have been closed. If you only recently started to close your older Ubisoft account please check your emails within 30 days of the closure to find an option to cancel your account closing. Logging back into the older account (if it still exists) should help to resolve the error message.

@Xainly awesome, happy to hear your items have arrived on your account now! Please let us know if we can look into anything else.

Hiya @Daaaan1243 thanks for reporting this to us, sorry to hear about how frustrating this has been! This issue has been raised to our game team who are investigating to find a resolution. I appreciate your patience in the meantime and please keep a watch in the News & Announcements for any game upd...

Hi all, apologies for the delayed response on this thread. As mentioned by Ubi-Milky, this issue is being tracked in the thread here >> https://discussions.ubisoft.com/topic/182158/

For the best resolution to this issue please follow the instructions marked as the best answer in the thread above. When opening a support ticket please keep in mind there may be a small delay as our teams tackle higher than normal contact volume; however, your ticket will see a response as quickly ...

Hey there @Fade_Is_Goated @spacierRabbit40 thanks for reaching out, sorry to hear about this error showing. This is an issue that has been reported to our teams who...

Hello there @L-E-G-47_AyAnnS thanks for bringing this to our attention with this trophy. I apologize for this getting in the way of platinum-ing your game! I do see you mention killing an enemy with the breach charge. Just to make sure - did you receive an on-screen notification of the breach assisting the kill? If you can pull off trying it again I'd suggest making sure that the blast itself is the main killer (as opposed to finishing them off after with another weapon).

Hiya @Skidddelido thanks for reaching out on Discussions. I do see your open ticket and you can rest assured an agent will be back in contact on your support case as soon as possible. With some higher than average contact volume there may be a delay so I appreciate your patience with their investigation into your purchase.

Hello there @Guhsz1r45. We are happy to help look into removing a linked Xbox profile from your Ubisoft account - even if you do not have access to the Xbox gamertag. Please create a new support ticket so our teams can review as soon as possible.

Hi everyone, thank you for your patience with this error! For anyone seeing this following a more recent update could you please ensure the following:

• Your C Drive has at least 50MB of free space. While you do not have to install the game itself to C, please make sure there is sufficient space left on the drive
• If any files have been manually encrypted in the following space please un-encrypt the files: Users\username\AppData\Local\
  • For Windows users you can reverse a file encryption by right clicking the file, selecting Properties then Advanced options from the General tab. Uncheck the 'Encrypt' box.

Please let me know if the workaround does not resolve this error and I will make sure the teams are aware.