Ubi-Havoc

Heya @Sib3riX sorry for the delay. I do see your case is still open and you can rest assured it will be addressed as soon as possible.

Hello there and thanks all for sharing your reports! @visn-kronic @Thewinner888 ...

@Vampyre26 thanks so much for taking the time to share this detailed information and your screenshots. I have shared your report with the teams to be investigated into!

@FatCactus0_o ...

Hey there @Ghosthawk0429 sorry to hear about your SO's run-in with this error code on PC. To get a better idea of what may be triggering this error could you provide a screenshot or the exact text of the message that appears?

Hi there @Captn_Neyger @iMisterlight I do see you both were able to open support tickets for this to be looked into further. I appreciate your patience with receiving a ...

Hello and welcome to Discussions @Scubasteve69817! Thanks for sharing this report. To make sure I have everything correct about what you are seeing with Cav's elite skin: is the skin missing from the suppressor in all game modes, including modes that aren't necessarily online (such as a Custom game or Lonewolf)?

Hi @AnEvilKitty thanks for reaching out. I do see you mentioned having both the Steam and Ubisoft Connect overlay enabled. If you have done so through the Steam client settings could you doublecheck through the game as well by right clicking Rainbow Six Siege in your Steam library and selecting 'Enable Overlay' in the Properties before launching? I can also suggest clearing the Steam webcache:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

Please let me know if you see any further issues with purchasing a new currency pack.

Hey there @Remedi_i I do see you have a case open in regards to this issue so I greatly appreciate your patience with seeing a response.

@CJ-zombiekiller sorry ...

Hey there @Xeu-Wafer I see your case and have made a note to help move your ticket in the right direction. Please continue to check for any updates on your case and I appreciate your patience.

@Sib3riX Awesome thanks for your patience with updating your case and please let us know if we could provide any additional assistance.

@Raliloth happy to hear everything is looking well now!

@H123rry would you be able to provide a quick screenshot of your tokens being missing at your current tier?

Hello there @Hagnor and welcome to Discussions. For overlay issues I'd first recommend reinstalling your Ubisoft Connect launcher and clearing the cache folder using our guide. Once reinstalled please doublecheck that your overlay is still enabled in the setti...

Hi @Avocadmeow @primallboy ...

Hey there @oSpirits, dropping in to say a bit more specifically that any news or updates in regards to known issues will be posted on the News & Announcements channel. The posted Patch Notes will give you a rundown of resolved issues in each patch.

Hi there @Gennaro-Coppola thanks for posting and I apologize for the delayed response. While the error code 2-0x00019008 can have a few different causes, if the message you see under the code specifically informs you that you are being removed due to cheating the best course of action would be to ...

Hi there @Napalmdodo @BailitheorClime very sorry to hear about progress and items being missing. I have shared your reports with our game teams to investigate further i...

@YourFreeElo @LeRealHtX thanks so much for your patience and repping this issue. Please continue to keep an eye out for any updates on our team's investigation.

Hey @M4ST3RT8 I apologize for any delay in an update to your case. I do see your ticket is still open, and it can be updated at any time. Our teams are working diligently to address all open tickets and are experiencing a bit of a high contact volume. While this can attribute to a delay please rest assured your case will be responded to as quickly as possible, you have not been forgotten about!

Hi @BeetleJcy sorry to hear about your payment method being removed. In general I would suggest trying to use only officially supported payment methods (listed here) for the Ubisoft Store whenever possible for your purchases. For the payment method being removed - if you originally use...

Hi there @TheDruid-HBZ thanks for stopping by here on the Discussions forums. I am sorry to see you running into this issue. I would advise to resume communication on your open support ticket, as we are not able to address account issues here on the public forums. To help aid our teams in their investigation on your ticket I'd suggest updating the ticket to provide them with your PSN username and if possible, any other old account information you may have used (even if you do not remember using it for Ubisoft, there is a chance you may have a super old account with your console linked).