Ubi-Keo

Hi @xsky_fall I'm sorry to hear that you are experiencing issues with your audio in Assassin's Creed Valhalla.

Can you please go to the audio settings on your Xbox and change the audio output to 'Stereo' if it currently set to something else such as 5.1 or 7.1. After you have done this go back into the game and check if you are able to hear Eivor's sounds.

If the issue persist can you please provide an image of your Xbox audio settings, in game audio settings and your TV audio settings.

Can you also confirm if you are using your TV speakers for your ...

Hi @patricke2012 and welcome to the forums.

I'm sorry to hear that you are experiencing crashes whilst playing the game.

Could you please go through the PC troubleshooting steps in the support article here then try again and confirm if the issue persists.

Hi @nandy-bear and welcome to the forums.

I'm sorry to hear that your game is crashing.

Can you please go through the PC troubleshooting steps in the support article here and the Ubisoft Connect connectivity troubleshooting steps ...

Hi @m-omari and welcome to the forums.

I'm sorry to hear that you are experiencing issues with the quest 'The Big Finish'.

The quest should begin after you complete the quest 'Forging a Bond'. You are required to examine the builder's tower and the builder should be inside and you should be able to talk to him.

If possible can you load a previous save before the last quest you completed in Asgard. However if this is not possible then could you please provide a video so that I can see the issue that you are experiencing.

Can you show the following in the video:

• Your quest log screen and completed quests screen (scrolling to the bottom)
• Your map of Asgard
• Go to the location where ...

Hi @mem90 I'm sorry to hear that you are experiencing issues with the world event 'Deviled Water'.

We currently have two issues that are being investigated for that particular quest.

Please check the megathreads in the links below:

"Deviled Water" does not register as completed after the NPC enters the water

...

Hi @rivonia and welcome to the forums.

I'm sorry to hear that you are experiencing issues with the River Raids.

You would need to raid a military camp or monastery to collect foreign supplies. Please ensure you check all available locations on the map.

However if you feel that you have raided all possible locations then could you please provide a video. In the video can you show the river raid map to show which locations you have raided.

Hi @spirantcrayon22 thanks for reporting this. From what I can see the avenge quest was accepted but it did not appear in your quest log. I also noticed that the players name did not appear when the quest was accepted like it usually does, therefore I do not think all of the data loaded as intended and it could possibly be related to a connectivity issue.

Could you please go through the ...

Hi @jericho01983 and welcome to the forums.

Yes that's correct any issues with linking your accounts is not related to the game you are trying to redeem the rewards on.

Please contact support on one of the following support channels for further assistance with this issue:

Facebook
...

Hi @rhyagell I'm sorry to hear that you are receiving an online service error.

Can you please go through the connectivity troubleshooting steps then try again to see if that helps.

Hi @sattium85 I'm sorry to hear that you are experiencing issues with the textures in the game.

I can see you have provided a couple of examples, however the YouTube video is private and cannot be viewed, could you please change the permissions.

Do you also have some other examples of the ground textures that you can provide?

...

Hi @androfon69 and welcome to the forums.

I'm sorry to hear that you are experiencing an issue with the 'Man Behind the Man' quest.

If possible can you please try loading a previous save before you started the quest then try completing it again. Also ensure that you have the latest update (1.3.2) installed.

However if the issue persists could you provide a video that shows the issue that you are experiencing and I can report this to the development team.

Hi @rhistos and welcome to the forums.

I'm sorry to hear that you are experiencing issues playing Assassin's Creed Valhalla on your PS4 Pro.

Can you confirm if you have installed the game on the internal HDD or an external HDD? Do you also have access to another PS4 console that you could test the disc on? If so could you please install the game and confirm if the issue still persists, this will help to identify if there is an issue with disc.

Hi @unkindertree1 I'm sorry to hear that you are experiencing issues accessing the 'Legend of the Beowulf' quest in Assassin's Creed Valhalla.

As SpirantCrayon22 mentioned, have you checked that all of your available content is installed and that you have the latest title update installed?

If so can you confirm if you are in England and if you have visited Eivor's room in longhouse in Ravensthorpe to check if the letter has arrived? If not please check if you have received the letter as you need to read the letter before the quest can be started.

@spirantcrayon22 Thanks for the video, I will forward this on to the development team.

@shovelator Thanks for the video, I will share this with the Assassin's Creed Valhalla team.

Hi @davidnestico I'm sorry to hear that the issue persists.

You mentioned that the world event does not trigger. To confirm did the world event not even start or was the body missing when you tried to return the axe?

Could you please provide a video of this so I can forward it on to the development team.

In the video can you show that you have the latest update (1.3.2) installed, then show your map to show the mystery icon is showing and then go to the location where the world event should start and show that it cannot be started or that the body i...

Hi @teinzus thanks for the update, I'm pleased your issue is resolved and the white borders are no longer present.

@spirantcrayon22 @bielik01 Thanks for the information, I will forward this on to the development team.

@longjohn119 Thanks for reporting those issues we appreciate it.

If you experience any further issues then please check the megathread list first to see if your issue is listed then post on the relevant thread, however if the issue is not listed then create a new post.

@tedblackbear Thanks for the update, I'm pleased to hear that the issue was resolved by closing those processes that you mentioned.

I am unsure why those processes would cause the game to freeze.