Ubi-Keo

Ubi-Keo



22 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by mpanepinto
I'm having a similar issue to the OP; however, my disc and account are in the same region. I have a disc copy of the game from US region (CUSA code) and my playstation is registered in the U.S. I recently bought the WONY expansion in the PS store but it won't download and when I go to the helicopter in the game, it prompts me to "Go to Store" but then glitches and says there's nothing available.

What gives? Why can't I access the expansion?

Note, I've have the most recent system update and I've rebooted my PS4 multiple times.
I'm sorry to hear that you are experiencing issues accessing the WONY expansion. Please check to make su... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
This is not a known issue.

We would require a video if possible. To do this you can use the share feature on your PS4 by pressing the 'Share Button'. You can then upload the video to YouTube if you have a YouTube account. Once uploaded you can provide the URL link here.

For more information about the share feature please check the article here.

Also to confirm are you able to interact and upload the DZ map to unlock the DZ? It's simply just skipping the recon missions?

I understand that in an update 'Dark Zone Intro Missions have been shortened and streamlined'. So this may be working as intended but need to clarify it with the devs.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing this issue.

Please check the support article here and follow the steps provided.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have not received a response to your case.

Our support team will do their best to respond within 48 hours of a case being submitted.

Could you please try contacting support on one of the channels below:

Facebook
Twitter
... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi all,

Can you please confirm if you are still experiencing connectivity issues?
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by KillerMazdak
My character was deleted with 50 days of gameplay. Nothing from support on my ticket
Sorry for the late response. I have checked your ticket and can see that your character has been successfully restored.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by WrecK3rr
For the record.

I'm very patient in general when it comes to devs fixing bugs.
BUT, that is exactly what mods said about this issue on PTS and failed to fix it.
Which now has made it into the live servers. Total nonsense.

Original thread here : ...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that the dev team are aware of this and are investigating.

Apologises for the inconvenience.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for the update, I'm pleased the issue is resolved.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Please contact support on one of the following channels and they can look into this for you.

Facebook
Twitter
... Read more

21 Sep

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for reporting this.

I will forward this onto the dev team to investigate.
Post
    Ubi-Keo on Forums - Thread - Direct
Scheduled Maintenance

Time: 9:00 EDT / 13:00 UTC
Estimated Downtime: 30 mins
Comment
    Ubi-Keo on Support Forums - Thread - Direct
You should get 70% of your armour back and 25% when you enter an occupied Dark Zone.

If this is not the case could you please provide a video as an example.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
The Division 2 will be backwards compatible with next-gen consoles and will not have an upgraded version.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing this.

Have you recruited the Dark Zone officer Senait Ezera?

Could you please provide a video of the issue. In the video could you also show all of your map.

06 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Sorry for the late response.

I'm only able to assist in English on this support channel. Would you please be able to translate your question for me?

Alternatively you could repost on the Hyper Scape French forum if you prefer.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thank you for your feedback, I am pleased to hear that you are enjoying the game.

I understand that you have been experiencing some connectivity issues. Could you please try these connectivity troubleshooting steps to see if it helps.

I would also recommend trying these ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct
Sorry for the late response and to hear that you are experiencing this.

Could you please confirm, do you put your PC into sleep mode whilst the Uplay launcher is still open as well as Hyper Scape or do you exit Hyper Scape first then leave the Uplay launcher open and go into sleep mode?

Can you also provide a screenshot of the on screen message you receive.

02 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for confirming your PC specifications. You shouldn't be experiencing any issues with those specifications.
Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you are experiencing issues whilst streaming Hyper Scape.

The team are aware of some issues with high CPU usage which is being investigated.

However this issue your experiencing could also be caused by bandwidth issues, background applications or due to your PC specifications.

Can you please try these PC troubleshooting steps to see if it helps. If the issue persists and you do meet the ... Read more