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Ubi-Keo

Ubi-Keo



09 Mar

The game load screen stuck on 9% after the last update.

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this has been reported to the dev team who are investigating.

The game should eventually load after several minutes if you leave it.

We apologise for the inconvenience caused.

The Grudge isn't dropping!!!

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you did not receive 'The Grudge' SMG after defeating Keener.

We have received some other reports of this issue and it has been reported to the dev team.

We apologise for the inconvenience caused.

28 Feb

East Mall Bounty Bug

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have experienced this issue.

Are you able to provide a video?

Armor Breaker Distinction Bug?

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I can confirm that this is a known issue and has been reported to the dev team who are investigating.

We apologise for the inconvenience caused.

27 Feb

Invisible enemies

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Lazmanstanding
All enemies in division 2 are INVISIBLE right now since tuesday the 25th. They can attack me but i cant attack back due to them technically not being there. The support website has been useless thus far. Please help.
I'm sorry to hear that you are experiencing this issue.

Could you please provide a video?

The division 2 refer a friend issues

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Hi guys,

I'm sorry we have no further information at the moment, the issue is still being investigated. As soon as there is an update you will be notified via the forum and your support ticket.

We apologise again for the inconvenience and thank you for your patience.

25 Feb

Epic Games/Ubisoft aren't linking

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by lakshans389
Yes.

hey,It worked
i just reinstalled the launcher.
THANK YOU
I'm pleased your issue is resolved, thanks for letting us know.

Division 2 Crashes - Display driver nvlddmkm stopped responding

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by MuleskinnerLU
I solved the issue. After working with Nvidia and finding out some info. In the end, the fix for me is Turn Direct x 12 Rendering off and then re-load the game and it was good. I did a full hardware and OS analysis, so nothing else is wrong in my machine and NO OTHER GAMES cause this issue. Honestly, to Ubisoft support this is an issue with your Directx12 Rendering with the development of the game. You should look at patching this as it's a common issue and I bet you could replicate it with another computer (If you can't I would be shocked since there is tons of people who have this issue).
I'm pleased that your issue is resolved. I will pass your f... Read more

Missing 1 SHD Tech

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Sigma_Bridge
I have the same problem here and I went to that “West End” location but the whole island has been reworked probably because of a classified assignment there. The path to the SHD cache is now blocked. Is there a way to temporarily remove year 1 pass? This is really driving me mad.
I'm sorry to hear that you are experiencing this.

It is not possible to remove the year 1 pass from your account.

Have you unlocked the SHD caches network via the laptop located in the Campus' public space?

Can you also provide a video to show which SHD cache you are unable to access due to the location being blocked. ...

!!!Wharf Map Bug, Conflict!!!

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Thanks for reporting this.

If you have already uploaded the video to YouTube could you please copy and paste the URL link here in this thread.

World Tier advancing Bug

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Mait0poika
Well i have tier3 problem...cant find any of high end gear 400+...loots are locked max 360..not even single loot with 375score..cant advance to tier 4. Glitch or Bug? Logged out and log in...still same
If you are not receiving higher gear loot drops then please play side missions, control points, invaded missions and strongholds. You should receive some higher gear loot drops from enemies during these.

24 Feb

The division 2 refer a friend issues

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm sorry to hear that you have not received your rewards, this is still being investigated by the dev team.

Could you please submit a support ticket if you haven't already done so as our Support team can check your account and also gather more information for the dev team if required.

We apologise for the inconvenience caused.

Persistent notification “New Skill unlock available at the Base of Operations”

Comment
    Ubi-Keo on Support Forums - Thread - Direct
This issue should be fixed.

If you are still encountering this please submit a support ticket with a description of the issue and provide some screenshots or a video and we will investigate further.

31 Jan

Vulkan keeps crashing

Comment
    Ubi-Keo on Support Forums - Thread - Direct
If you are still experiencing issues with Vulkan API please check this post here for more information and troubleshooting.

R6S Vulcan Crashes

Comment
    Ubi-Keo on Support Forums - Thread - Direct
If you are still experiencing issues with Vulkan API please check this post here for more information and troubleshooting.

30 Jan

Vulkan API Testing

Post
    Ubi-Keo on Support Forums - Thread - Direct
Hi Operators,

Please check this article for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up on Steam version

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date
. Try restarting Steam
. Start the game ... Read more

Vulkan API Testing

Post
    Ubi-Keo on Support Forums - Thread - Direct
Hi Operators,

Please check this article for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up on Steam version

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date
. Try restarting Steam
. Start the game ... Read more

PINNED: Rules and Guidelines for Steam Community Discussions

Comment
    Ubi-Keo on Steam Forums - Thread - Direct
Vulkan API Testing Hi Operators,

Please check this article[www.ubisoft.com] for more information about Vulkan API. There is an important notes section at the end of the article regarding GPU drivers and unsupported hardware.

When you launch Rainbow Six Siege after installing the latest update you may experience one of the following issues:

The option for Vulkan does not show up

. If the option for Vulkan is not available then please make sure that all of your drivers are up to date.

. Try restarting Steam

. Start the game by going into the installation folder and starting the Rainbow Six Sieg... Read more

28 Jan

How to Report a Player - Cheating/Hacking/Toxicity

Comment
    Ubi-Keo on Support Forums - Thread - Direct
Originally Posted by Daniel_Scioli.-
Began to troll during an entire ranked match getting in the crossfire to make us get killed due to the friendly fire protection, it can be seen in this video:

https://www.youtube.com/watch?v=iyfh5u3zbJY
I'm sorry to hear that you have experienced this.

I have had to edit your post as you cannot post other players usernames on the forum.

I will ... Read more

Como trocar de server - Rainbow Six Siege PC

Comment
    Ubi-Keo on Support Forums - Thread - Direct
I'm only able to assist in English on this support channel. Would you please be able to translate your question for me?

Alternatively, you could create a support ticket and choose your preferred language from the drop down menu in the upper left corner.