Ubi-Keo

Ubi-Keo



21 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ofiro10 I'm sorry to hear that you are experiencing an issue with the fishing hut deliveries and obtaining the Swordfish sword.

Could you please provide a video that demonstrates this issue. In the video we would need to see the fishing hut delivery tasks by going to the fishing hut.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Sunshinetokelo I'm sorry to hear that you are unable to confirm the kill on Kendall as he is stuck under some rocks.

Can you try the following:

  1. Fast travel to another location on the map then fast travel back to see if he respawns or if his body respawns.
  2. Go to the location of the body and try meditating.
  3. Go to a different map then go back to England and see if he respawns or if his body respawns.
  4. Go to the location of the body then create a new manual save and exit the game. Then load the newly created manual save...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @UniversalCalm I'm sorry to hear that your game is crashing during the Oskoreia festival quest 'A Measure of Respect'.

Have you encountered crashes anywhere else in the game or only during this quest? Also is your game installed on the internal drive or an external drive?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Kuro_Yosuzume I'm sorry to hear that you experienced an issue with the Oskoreia festival quest 'Veiled Threats'. I have created a new thread for you as the previous thread was from last year.

Could you please try restarting the quest and try again. If the issue persists can you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsur...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Piotr-Nastal28 I am unsure how you could have accessed the festival early as it is made available to all players at the same time.

I'm afraid that we have no way of checking that you completed the festival quests and purchased opals from Norwid's shop. However, I can see that you purchased the Dragon Knight mount for 150 opals yesterday, so it possible that's why the 150 opals are no longer showing in your inventory.

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@fakindomin I'm pleased to hear that you have resolved the issue and that it was because the controls had been changed 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @RAWSMOKE27 I'm sorry to hear that you also haven't unlocked the achievement 'Returning to the Roots' or 'Full Mastery'.

For the issue with the achievement 'Returning to the Roots' could you please provide a video demonstrating the issue as mentioned in my previous response.

And for the issue with the other achievement 'Full Mastery' can you create a new post for this as it is a separate issue and also provide another video to show you have reached the maximum power level and that the achievement has not unlocked.


20 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi everyone,

I can confirm that the Oskoreia Festival will be available from today until November 10th. To access the festival you will need to have the latest update installed (1.6.1) that was released on September 27th.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Lee4396hehe if you are unable to upload any images then could you please provide a full list of the items missing their perks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ED_DA_BEAST I'm sorry to hear that you are experiencing an issue where Eivor is unable to attack whilst in Vinland.

Could you please ensure you have the latest update (1.6.1) installed.

If you already have the latest update installed then could you try leaving Vinland if possible, or fast travel to another location then fast travel back and see if the issue persists. If it does then could you provide a video that demonstrates this issue. In the video could you please show the location on the map where this issue occurs if it is only in a specific location.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that yo...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @lkbernstein unfortunately there is nothing further we can do, the issue has been reported and is being investigated.

I'm afraid there are no workarounds that you can try either for this specific issue.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ian-stephenson I'm sorry to hear that you are unable to pick up the unconscious brother in 'The Twit Saga: Part II'.

This issue was reported previously but the development team were unable to reproduce it.

However, the affected players who reported the issue confirmed that if you fast travel to another location then fast travel back you should be able to pick up the unconscious brother and complete the quest.

Can you please try doing this and confirm if it works.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Rogaldarn I'm sorry to hear that you are experiencing long loading times when playing the game online.

Could you please go through the PC and ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @CappyMartini I'm sorry to hear that the achievement 'Returning to the Roots' has not unlocked for you, this is not a known issue.

Could you please provide a video that demonstrates this issue. In the video we would need to see you get killed in the Forgotten Saga and return to Odin's camp, then show that the achievement is still locked.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you ar...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lee4396hehe @goku19911 I'm sorry to hear that your festival items are missing their perks.

I can confirm that the Spear of Renewal and Vernal Bow have already ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @fakindomin I'm sorry to hear that your square and circle buttons are the wrong way around on the ability wheel.

Can you confirm if you have customised the controls in-game or in your PlayStation settings? If not could you please provide screenshots to show this.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @USMCDeuce19 thanks for the videos provided.

Unfortunately as these were recorded via a mobile device its difficult to see the issue clearly.

If possible could you please record the footage via your console and then upload it and share the link. Could you also use photo mode in the game to zoom in and show the affected hairstyl...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @sr91TKC I'm sorry to hear that you are experiencing the issue where Havi is unable to move when in Svartalfheim.

The development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the ...

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