Ubi-Keo

Ubi-Keo



14 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @XBL_Laberbacke thanks for reporting this.

Can you reproduce this issue if you go back to that location? If so does this occur with all pigeons or was it just that one?

Could you also provide another screenshot showing the location on the map where this occurred.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @USMCDeuce19 I'm sorry to hear that some of Eivor's hairstyles look patchy.

Could you please provide a video or screenshots to demonstrate the affected hairstyles.

If you are able to provide a video I would recommend uploading it to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Borcsa37 I have not seen any other reports of this personally. We would also need to deal with all reports on a case to case basis due to having different PC setups.

If you would like us to look into this further for you I would need to create a support case, would you like me to go ahead and do that for you?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheNorfolkian I can confirm this issue is still being investigated, we have no further updates at the moment.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @M3RKEd88 I'm sorry to hear that you are experiencing issues with the Jorogiri sword.

Could you please explain this issue in more detail.

I also noticed in the video that you have transmogged the sword. Do you still experience the issue when the sword is not transmogged?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Borcsa37 would you like me to create a support case for you and we can look into this further?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Julipenny I'm sorry to hear that you keep encountering a crash in the Discovery Tour.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 @TheNorfolkian I have checked for an update on this issue and you are correct, unfortunately the development team has confirmed that they are una...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Borcsa37 can you confirm if you have gone through the PC troubleshooting that was provided?

We would always provide these troubleshooting steps to try first, and if the issue persists we can create a support case for you and our Customer Support team can investigate further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Frodhi thanks for the video provided.

So from the video it appears as though you have completed all of the Tombs but you have only collected one of the artifacts. The artifacts are acquired after completing the Tomb. You would need to collect the remaining artifacts before you are able to proceed to Elden Ring Station.

You should be able to return to each of the Tombs to collect the artifacts that you need. I would recommend checking a walkthrough online for each Tomb if you need assistance in finding those.

If you experience any issues re-entering tho...

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13 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

I will now mark this thread as resolved and lock it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

Please note that if an item that you already owned was showing as available in Reda's shop and you accidentally tried to purchase it then you would not receive a duplicate item in your inventory and no opals would be deducted from your balance. If you do encounter such an issue where opals are deducted please create a new post.

I will now mark this thread as resolved and lock it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

I will now mark this thread as resolved and lock it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Borcsa37 I'm sorry to hear that you are experiencing issues with your CPU utilization in Assassin's Creed Valhalla since the latest Windows 11 update.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Rodis95 you should have received the boost option when you first drink the potion to start the Dawn of Ragnarok expansion as shown in the video below at 1 minute 22 seconds:

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If you did not receive this notification I am unsure why. I have not seen any other reports of the boost notification not appearing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheNorfolkian thanks for reporting this issue.

I have created a new thread for this issue as it is different from the issue mentioned in the thread that you posted in.

I have also reported this issue to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Lee4396hehe that's ok I understand.

Unfortunately without a video demonstrating the issue or any steps on how to reproduce the issue we would be unable to report this to the development team for which I apologise.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Kyklk I can confirm that this issue is still being investigated.

I will chase this up with the development team to see if there are any further updates.

Apologies for the inconvenience caused.

Could you also please login to the Ubisoft account that you use to play Assassin's Creed Valhalla and then reply to this thread, as the account you have posted with shows no games have been played.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Wiedzmin_2004_ that's ok, it's just that this is a dedicated English forum and we can only assist in English here.

We do have Customer Support available in Polish but only on other support channels.

I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Frodhi I'm sorry to hear that you are experiencing issues with Tombs of the Fallen.

The first set of Tombs that were released sometime ago are:

Venutius Tomb
Cassivellaunus Tomb
Boudicca's Tomb

The second set of Tombs that were recently released are:

Manius's Sanctum / Eden Ring Station
Verica's Tomb
Togodomnus Tomb

It's possible that you have completed the Tombs that you mentioned are already done previously....

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