@helix257 sorry for any confusion, by highest level I meant the highest rarity, but yes you are correct the quality can be upgraded on Helix items, however the quality cannot be downgraded again to earn back the crafting materials.
I will forward your feedback on to the Assassin's Creed Valhalla team.
Hi @TheNorfolkian @RCDeschene thanks for reporting this.
Could you please provide a video that demonstrates this issue. In the video we would need to see the fo...
Hi Vikings!
Just to update you on this issue. The development team are intending to fix it with a future update, however we are unable to confirm when this will be.
As soon as we have more information we will update this thread.
Hi @Draxom I'm sorry to hear that you are experiencing issues achieving a Gold medal on the Lolingstone Bandit Camp Wolf trial.
I understand that you have tried restarting the trial and the same issue occurred. We have seen that issues encountered in mastery challenge trials can sometimes be resolved by leaving the trial, fast travelling to another location, fast travel back and then restarting the trial again.
If you have tried this and it has not worked then could you please provide a video that demonstrates the issue.
I would recommend uploading your ...
@helix257 thanks for the video provided.
So I can confirm that gear purchased from the Helix store cannot be downgraded as it is acquired at the highest level.
You can downgrade both the quality and rarity of gear at the blacksmith. For example if you downgraded the rarity of a weapon from Mythical to Flawless then you would receive back the ingots plus any crafting materials if you had upgraded the quality of the gear previously. You are also able to downgrade the gear if you had only upgraded the quality and not the rarity and receive back those crafting materi...
@iChaosPaladin apologies I did not realise you had added the hair and beard styles too. But yes I can confirm that these are also known issues.
I have updated the title of the thread to reflect this.
Hi @lVl-Y-K-l thanks for your post 
...
Hi @iChaosPaladin I can confirm that this issue has already been reported to the development team, thanks.
Hi @ravenbeauty229 the mastery challenge trials are split into two. The first set of mastery challenge locations are:
Wenlocan Outpost
Lolingestone Bandit Camp
Odin Mine Hideout
Calleva Outpost
Templebrough Fort
You will need to complete the quests 'A Challenge from the Gods' and 'The Cryptic Tutelage of Hildiran' before you can access the second set of mastery challenge locations which are:
Saint Guthlac's Point
Uffentune
Anderitum
Hi @Celebriath the development team have been unable to reproduce the issue that you experienced with Nvidia Driver 517.48.
Could you please try a clean install of those dri...
@VGRestoration thanks for the update, I'm pleased to hear that the issue is resolved
@Sirquerly I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.
@Haggy51 thanks for the video provided, I have reported this to the development team to investigate.
Hi @goku19911 I have merged your posts with this thread you originally created.
I can confirm that the development team are intending to fix this particular issue with a future update, however we are unable to confirm when this will be.
Please keep checking the ...
Hi Vikings!
I am doing a routine check-up on all of the megathreads and would like to provide an update on the issues with the Longship shields.
Hi Vikings!
I am currently doing a routine check-up on the megathreads and I can confirm that the issue where Basim's Sword and the Eclipse Scythe change names when upgrading to Divine Quality was resolved in Title Update 1.5.3.
As we have received no reports of this issue since May 2022 we will now lock this thread.
If you experience this issue then please create a new post and we will look into this further.
Thanks.
Hi Vikings!
The development team has investigated this issue, but was unable to reproduce it in the current live version of the game.
As we have not received any reports of this issue since May 2022 we will consider this issue resolved and lock this thread.
If you experience this issue then please create a new post and we will look into this further.
Thanks.
Hi Vikings!
After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.
I understand that this is not the outcome you were hoping for and can only apologise.
I will mark this thread as resolved and lock it.
Hi Vikings!
Just to update you on this issue. The development team are intending to fix it with a future update, however we are unable to confirm when this will be.
As soon as we have more information we will update this thread.
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