Ubi-Keo

Ubi-Keo



02 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Dsawyer23 I'm sorry to hear that you have experienced issues with the quest 'Shifting Loyalties' in The Forgotten Saga.

I can confirm that two issues had previously been reported for this quest:

  • Werewolf didn't spawn during the quest 'Shifting Loyalties' - Issue could not be reproduced by the development team
  • Unable to defeat the werewolf to exit the area - Issue fixed on 1.6.1


Can you confirm which trophy did not unlock for you.

I can only suggest doing another run and try to ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Fortune-Red I'm sorry to hear that you are unable to try the workaround suggested previously.

I can confirm that this issue happened with update 1.5.0.1. The issue has since been fixed and should no longer occur.

I suspect this issue had occurred previously when you last played the game. The fix prevented this issue from occurring again and any players who had purchased any weapons or gear were refunded 1 rune per type that was lost or sold, unless already present in their inventory.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @FarohkTazim just confirm what Randelia mentioned you can only hire level 5 Jomsviking's from the Jomsviking Hall to use in River Raids, the user created ones can only be hired at level 1 and be used on your ship and in standard raids.


01 Nov

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @NamathTheFerret as mentioned by Ubi-Orion the achievements notification not popping up in-game is working as intended.

We have already forwarded feedback on to the team regarding this.

I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @GLADI8ORDUDE I can confirm that these have also been reported, thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AnimusLover I have replied to you in the thread that you posted a link to.

I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hllli_1414 I have merged your post with the original thread that was created for this issue with the quest 'Cold Embers'.

I can confirm that this particular issue is still being investigated.

If the issue cannot be fixed then I'm afraid the only option would be to start a new game.

As soon as we have more information we will update this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @WoodwindsRock thanks again for your feedback, I'm pleased to hear that using the Windows key allows you to access your browser and other programs.

I was also unaware that the saxophone was considered a woodwind instrument, I would have classed it as a brass instrument, I learned something new today 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @HDS-SG1 I'm sorry to hear that you are also experiencing an issue with missing purchased items.

As mentioned previously in this thread, the development team are intending to fix this with a future update.

Please keep checking the link in my previous response for updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @GrampaBob1 thanks for your feedback, I have forwarded it on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ticettac69 I'm sorry to hear that you are experiencing a blackscreen issue and that the troubleshooting you have tried has not resolved this.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.


31 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Nonesin I'm sorry to hear that you are experiencing an issue with your training trial grades.

I can confirm that this is a known issue and the development team are investigating.

Apologies for the inconvenience caused.

Comment
    Ubi-Keo on Forums - Thread - Direct

@Szces thanks for the update, I'm pleased to hear the issue is resolved 🙂

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @Szces I'm sorry to hear that your game is crashing on launch.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @KillerDroid597 I'm sorry to hear that your friend is experiencing a connectivity error.

So that we can look into this issue further we would require your friend to contact support on one of the following support channels:

...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Darkgod8881 I'm sorry to hear that you are experiencing issues launching For Honor.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
...

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28 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Softerba thanks for providing a video, unfortunately the permissions are set to private so I am unable to view it.

Could you please change the permissions to public.


27 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Wiedzmin_2004_ I'm afraid that we have no information regarding the next title update, as I'm sure you will know as you mentioned it as a joke 😄

On a serious note, when we do have more information it will be announced on the official website ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lee4396hehe I can confirm that the development team are aware that the issue is related to the festival items, thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Wiedzmin_2004_ I understand, however I am pleased to hear that you do not encounter FPS drops that much.

If you are able to reproduce this issue in the future and have more information then please let us know and we will look into this further.