Ubi-Keo

Hi @Wiedzmin_2004_ I'm sorry to hear that you still encounter FPS drops after completing the troubleshooting.

Do you notice that this occurs in specific locations in the game or if you are doing any certain actions such a riding your mount, fighting enemies, doing a raid? Does it also occur if you play the game offline with your internet connection disabled? Can you also confirm if the game is installed on your internal drive or an external drive?

If you could provide as much information as possible and also provide a video that demonstrates this issue.
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Hi @dominantboy I can confirm that the issue with St George's Tower shield thumbnail image was reported previously and the development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the ...

Hi @BradXEliteUK thanks for the information provided.

I'm sorry to hear that you are not achieving a higher frame rate on higher graphics settings and that none of the troubleshooting has helped.

I have created a support case for you so that our Customer Support team can look into this further. You will receive an email explaining how to access your support case and what additional information we require from you.

@Nutsis thanks for the update. I'm pleased to hear that you were able to unlock the trophy and that you received the correct cutscene.

I'm sorry that the outfit has not been unlocked on your main save.

I have checked for an update on the issue as it was reported to the development team previously and after thorough investigation they have confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this i...

Hi @Softerba I'm sorry to hear that you are experiencing issues with the mystery 'Green Children of Anglia'. You mentioned that you are unable to make an offering or interact with the children. What is strange as the children should not appear until after you make the offering. When you make the offering you should see a cutscene and hear the children giggling, then you find footprints that you can follow which leads you to them. Can you recall making the offering in the past and then maybe left the area without completing the mystery?

Could you please provide a video th...

Hi @RoboBarker I'm sorry to hear that you are experiencing issues with the Excalibur Sword perk.

Heavy finishers and criticals should blind all enemies around you.

Can you confirm the following:

• Has this perk ever worked since obtaining the sword?
• Have you transmogged the sword?

Could you also provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update installed. This can be seen in the main menu screen before loading your save...

Hi @MaianTrey I have checked and it appears that the development team have still been unable to reproduce the issue with your save I'm afraid.

They have even tried remapping the action wheel as you have done on another save to see if they can reproduce it that way but it still worked as intended.

Have you tried travelling to a different map other than England to see if you are able to meditate? If not could you please try this to see if it works.

@USMCDeuce19 sorry for the confusion, by in-game camera I mean when you move the right analogue stick whilst playing the game like you were showing in the original videos that you posted.

I assume that this issue is more noticeable in photo mode when you move the camera in and out than it is whilst playing the game is that correct?

@GrampaBob1 you're welcome, I'm pleased to hear that you received the quest and were able to proceed

However, I am sorry that you struggled to find Ivarr and found the quest arc confusing.

I hope that you enjoy the rest of the game.

Hi @Sk0rp10n1k337 I'm sorry to hear that you are also experiencing issues with the game freezing upon arriving on the Isle of Skye.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes ...

Hi @Nutsis thanks for the update.

I'm sorry to hear that the trophy still hasn't unlocked for you after defeating Hel.

Can you confirm if you have now received the Narjarl outfit after defeating Hel? And did you still not receive a different cutscene at the end?

Hi @haunted234 I'm sorry to hear that the Oskoreia Festival has not started. We have received a few other reports from players experiencing the same issue and after restarting the game the festival was available. Can you try this if you haven't already. If you have and it still didn't start could you also try fast travelling to another location then fast travel back to Ravensthorpe. 

In order to participate in the festival you must have the latest update (1.6.1) installed.

If you have this update installed could you please provide a video demonstrating the iss...

Hi @M3RKEd88 I have merged your post with the original thread you created.

Please do not create a new thread if there is already one existing.

I have checked for an update on this issue and can confirm that the development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the ...

Hi @ccdcddcdf I'm sorry to hear that you are experiencing flickering on your screen.

First of all could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and mo...

@GrampaBob1 you're welcome

Hi @skandagamer I'm sorry to hear that you have not received the Champions of Faith quest arc in River Raids.

This quest arc should unlock after completing 'The Saga of Lugh' and 'The Ulfberht Sword' then speaking to Vagn.

If this is not the case could you please provide a video demonstrating this issue. In the video we would need to see the following:

• That you have the latest update installed. This can be seen in the main menu screen before loading your save.
• Your quest log screen showing which active quests are available.
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Hi @forest-2k I'm sorry to hear that you are experiencing issues with your controls in the game.

Can you please go through the console troubleshooting and try again.

If the issue persists I would recommend resetting the controller ...

@tixiy_bob you're welcome.

We will forward your feedback on to the relevant team.

@USMCDeuce19 thanks for the videos provided.

Could you also provide a couple more examples of this using the in-game camera as this was difficult to see on the first videos that you provided using your mobile device.

@Valdurga thanks for the update, I'm pleased to hear that the festival is now available for you.

We have received a few other reports from players experiencing the same issue and after restarting the game the festival was available.