Ubi-Keo

Ubi-Keo



25 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @palex00 I'm sorry to hear that you have been unable to steal from a sleeping enemy.

I can confirm that this is not a bug and is working as intended.

I have however forwarded your feedback on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BladeAssassinFM I'm sorry to hear that you are also experiencing an issue with missing purchased items.

As mentioned in my last response the development team are intending to fix this with a future update.

Please keep checking the link in my last response for updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Bergutt I was just checking if you have been able to access the Eden Ring Station or if you are still experiencing an issue?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @zaylll I'm sorry to hear that you are experiencing an issue achieving a gold medal in the Templebrough Fort: Wolf Trial.

I understand that achieving a gold medal in some of the trials can be difficult.

If you haven't already, please check a walkthrough (such as the one below) for this particular trial for tips on how to achieve a gold medal.

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If you still experience an issue then please provide a video demonstrating this.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can ... Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you on this issue. The development team are intending to fix it with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Killorio I have merged your post with this megathread as the issue you are experiencing is a known issue that has been reported.

Please check my post above for a workaround until the issue is resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BadbadDad99 I'm sorry to hear that your game is crashing when you take a screenshot.

I have checked and there are no further updates on this particular issue. This doesn't appear to be an issue that affects all players as we have only received a small number of contacts regarding this.

Could you take a look at the ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @GrampaBob1 I'm sorry to hear that you have not received the quest 'Tilting the Balance'.

You should receive this quest after completing the quests 'Rumors of Ledecestre' and 'The Walls of Templebrough'. The issue with the missing 'Offchurch' key was a known issue that was resolved in a previous update, however this issue occurred during the quest 'Tilting the Balance'.

If you have completed both of these quests then could you please provide a video to demonstrate the issue. In the video we would need to see the following:

  • That you ha...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @coolflame0 we would always recommend troubleshooting for crash related issues in case it does help.

I can assure you that the development team take this and all other issues that are reported seriously.

I understand your frustration as you have experienced issues with the Sigrblot festival and now the Oskoreia festival and can only apologise for the inconvenience caused.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Valdurga I'm sorry to hear that the Oskoreia festival has not started.

In order to participate in the festival you must have the latest update (1.6.1) installed.

If you have this update installed could you please provide a video demonstrating the issue. In the video we would need to see the following:

  • That you have the latest update installed. This can be seen on the main menu screen before loading your save.
  • That the festival has not started. Go to Ravensthorpe and show the festival has not started.
  • Your quest log ...
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24 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'm sorry to hear that your game is crashing since the Oskoreia Festival became available.

I have merged all posts into one thread since it appears these crashes are all related to the festival. I can confirm that the issue has been reported to the development team and is being investigated.

If you are experiencing an issue with the game crashing during the opening cutscene for the festival, crashing randomly in Ravensthorpe or crashing during the festival events and you haven't tried any troubleshooting, then please go through the troubleshooting for the platform you are playing the game on below:

PC
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you on the status for each of the following issues related to the quest 'Finding Fritjof':

Unable to progress in "Finding Fritjof" as Tyra is stuck inside the foundry [Under Investigation]
Unable to progress in "Finding Fritjof" as Tyra won't move after leaving the foundry [Pending Fix]
Unable to progress in "Finding Fritjof" as Tyra won't get in the boat [Pending Fix]
Tyra gets stuck and does not move after killing the Muspel patrol during quest objective 'Follow Tyra' [Under Investigation]

The development team are intending to fix the issues with the status 'Pending Fix' in a future update, however we are unable to confirm when this will be. As soon as we have more information we will update this thread.

If you are experiencing an issue in the quest 'Finding Fritjof' and y...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@MaianTrey thanks, I'll forward it on to the development team.


21 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 thanks for confirming you are also experiencing an issue with King Aethelwulfs Royal Hunt Bow.

@GLADI8ORDUDE the development team have b...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @MaianTrey the development team have confirmed that they have been unable to reproduce this issue and have asked for an additional save file.

Could you please create a new manual save at peak of the Sleeping Jotun then upload it to the cloud and let us know once you have done this.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @RAWSMOKE27 thanks for creating a new post for this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @tTheUnseenEvil I'm sorry to hear that your game is also crashing during the quest  'A Measure of Respect'.

Could you please go through the console troubleshooting then try again. If the issue persists can you confirm if the game is installed on the internal drive or an ex...

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