Ubi-Keo

Hi Vikings!

Just to update you on this issue. The development team are intending to fix it with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread.

Hi @The_Gnublet I'm sorry to hear that you have also experienced issues with the Templebrough Fort Wolf Mastery Challenge.

As mentioned previously in this thread, the development team investigated and were unable to reproduce this issue.

The questions they asked previously were:

• Did you complete another mastery challenge trial before attempting that one? If so which one?
• Did you perform a raid on the location before starting the mastery challenge trial?

I'm also sorry to hear that fast travelling did not work.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then co...

@Polyedra we still appreciate the information provided even if you are unable to provide a video. We can still forward it on to the development team to help with their investigation.

So please by all means continue to post about any issues that you encounter.

Hi @Haggy51 I'm sorry to hear that you are not being offered the Reaper armour in the Siege of Paris expansion.

You mentioned that you played through the expansion previously on the PS4 and are now replaying on the PS5. On the PS4 version did you acquire the full Reaper set? Are you also using cross save, using an older save from the PS4 version of the game or did you start a completely new save on the PS5 version?

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That Pierre has ...

Hi @Re4jaw I'm sorry to hear that your game is frequently crashing.

Could you take a look at the PC troubleshooting article and run through any of the steps you have not yet tried then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

...

Hi @Polyedra thanks for your reply.

When reporting issues to the development team we ask for a description of the issue and a video demonstrating it.

There is various free screen recorder software that you can download online and free file sharing websites without needing to signup where you can select your file and upload it then share the URL link.

However, if you are unsure how to do this or do not want to then we understand

Also my favourite emoji is the eagle as it's the closest one I can find that relates to Assassin's Creed ...

@Sirquerly as I mentioned there have been instances where particular quests may have caused a crash. There are also several other crash related issues that were reported by players where the game would crash in certain areas or if a specific action occurred within the game that caused it to crash. Issues such as these where multiple players are experiencing it would generally point to it being an issue with the game and the development team are more likely to be able to reproduce it, and if they can they would work on a fix.

With regards to random crashes whilst playing...

@jololi yes please, if you can provide a video as an example that would be great, thanks.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

@boulder1028 thanks for the update, I'll pass this information on to the development team.

Hi @boulder1028 I'm sorry to hear that you are unable to progress in the quest 'A Hidden Weakness' as Bernard is stuck.

I have reported this issue to the development team to investigate.

Just to confirm, as it may help the development team to reproduce the issue, did you accidentally knock Bernard off the bridge when walking/running beside him? Also if you go into the water next to him are you able to force him back on to the bridge or does he attempt to move in a different direction, or keep going around in circles?

Also if possible do you have an earlier save that you can load before you started the quest without losing too much progression? If so could you please load the save and try starting the quest again.

Hi @Reiiies I'm sorry to hear that you are experiencing issues completing the World Event 'The Twit Saga, Part II'.

Can you please confirm which NPC's did not spawn? The enemies, the prisoners or both?

Could you also try fast travelling to another location then fast travel back and try again.

Hi @jololi I can confirm that this is working as intended.

When you obtain those items they are already upgraded and no crafting materials have been used to upgrade them, therefore they cannot be downgraded to earn free crafting materials they can only be upgraded if possible.

Hi @elkrejzi We had received reports of players who are unable to fast travel after completing the quest The Poor-Fellow Soldier, in Hamtunscire in the past.

Our development team looked into this and confirmed this is working as intended and is not a bug. Once the song "Ragnarok - Twilight of the Gods" finishes playing, you should be able to fast travel again.

With regards to the second issue that you mentioned where the medallions increase after reloading your auto save, I have reported this to the development team to investigate, thanks for reporting this.

Hi @CzarnyBobr I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hi @SylvesBee @Asmodio I can understand your frustration with this particular trial, I myself have struggled to obtain the gold medal so far and have only acquired the silver me...

Hi @Krasserdicker69 I'm sorry to hear that your game is crashing during the quest 'Storming the Walls'.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

...

Hi Vikings!

I can confirm that this issue has been reported to the development team and is being investigated.

As a workaround you can Alt-Tab to the desktop and go back to the game and it will force the game to the pause menu or you can exit using a controller and the ESC key should work again.

Apologies for the inconvenience caused.

Hi @Hundass I'm sorry to hear that your game is crashing during the quest 'Brewing Rebellion'.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @Lee4396hehe I'm sorry to hear that you are unable to transmog the weapons from the Fantastical Weapon Pack.

Can you please confirm if this applies to all of the weapons in this pack?

Could you also provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @luckylandcom I'm sorry to hear that some of the items that you previously purchased from the Helix store are no longer appearing in your inventory or show as owned in the store.

I can confirm that several other players have also encountered this issue and it was reported to the development team.

They recently confirmed that they are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the ...