Ubi-Keo

Ubi-Keo



10 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @MaianTrey I'm sorry to hear that are unable to meditate in the quest 'Of Blood and Gods'.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lee4396hehe I'm sorry to hear that you are experiencing an issue when switching your loadouts.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ubokag3c1 I'm unable to confirm if this is under consideration, I can only confirm that the feedback has been forwarded on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Br1nas thanks for the video provided.

Just to clarify can you recall confirming the kill Sinmara's Chosen? If you do not confirm the kill you would not acquire the broken blades.

If you did not confirm the kill I would recommend revisiting each location where the enemies spawned to see if they are still they to confirm the kill or if they respawn for you to fight again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Celebriath I'm sorry to hear that you encountered issues with the lighting in-game after installing Nvidia driver version 517.48.

I'm pleased to hear the issue was resolved after rolling back to a previous driver.

I will forward this on to the development team, thanks for reporting it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Emmayates93 thanks for the update, I'm pleased to hear that you have been able to collect the final two codex pages 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I can confirm that the development team are intending to fix the issue with Saint George's Tower Shield thumbnail in a future update, however we are unable to confirm when this will be. 

Please keep checking the news and announcements forum for updates as this is where all of the patch notes are posted. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Ysurano I'm sorry to hear that Assassin's Creed Valhalla is crashing and that you have been unable to submit a support ticket.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for cras...

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07 Oct

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@andriyko0001 ok thanks for the update, I'll let the development team know.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @velychkovlad thanks for providing your local saves.

Could you install the latest update (1.6.1) and try the world event again as another player also reported the same issue as yourself and confirmed the issue was resolved with update 1.6.1.

I can see that you have not played the game since the 24th September, before the latest update.

Once you have done this please update this thread and let us know if the issue is now resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @shwarcz I'm sorry to hear that you are unable to hear any dialogue or footsteps whilst playing the game.

Just to confirm are you playing the game using GeForce Now? If so could you please try plugging in your controller before launching the game to see if that helps.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @S_h_a_d_o_W13 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you, the development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread.

In the meantime there is a workaround that you can try which was suggested by another player, and has worked for other players, which is to set the graphics settings to high then try again. After you have done this you can set your graphics settings back to their previous state.

A player has also reported that the same issue occurs in Verica's tomb with the statues and that the same workaround works.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Zefhobbit I have merged your post with this thread as the issue sounds similar.

Can you please read XBL_Laberbacke post above and check a walkthrough online.

However, if the issue persists and you are unable to proceed could you provide a video that demonstrates the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @juanreyesmonroy I'm sorry to hear that your game is crashing during River Raids.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@SkypherDZN apologies I assumed that you were using a controller. If you have a controller could you please try using it and confirm if the issue persists.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

Just to update you, the development team are intending to fix this issue with a future update, however we are unable to confirm when this will be. 

As soon as we have more information we will update this thread.

We no longer require any further reports of this issue.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @guest-p7bQisWZ I'm sorry to hear that German is not available in the language selection when installing the game. Please check the support article here for more information regarding language packs.

Please note, the languages available may vary, depending on the...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AceJD87 If you still have issues unlocking the achievement after killing the final legendary animals please let us know.