Ubi-Keo

Hi @Gompy16 thanks for the update, I'm pleased to hear the issue is resolved and you were able to complete the quest 'Gift to the God'

Hi @TheNorfolkian apologies for the late response.

I am also sorry to hear that the Thunderer’s Brazier is not showing as owned in Reda's store.

I have forwarded your account details and video on to the development team to investigate.

Hi @GaiusEmil apologies for the late response.

I am also sorry to hear that your game keeps crashing to desktop.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, ...

@kingpin6866 apologies for the late response.

Thanks for the information provided. Can you also confirm what gear and weapons you currently have equipped.

Hi @maniipade apologies for the late response.

I'm sorry to hear that Polish is not available in the language selection when installing the game. Please check the support article here for more information regarding language packs.

Please note, the languages av...

Hi @badmann101 apologies for the late response.

I am also sorry to hear that you are unable to complete the world event 'The Stink-Brew' as the NPC is missing.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have the latest update (1.6.1) installed. This can be seen in the main menu screen before loading your save.
• That the mystery icon remains on the map.
• That the NPC is missing.

I would recommend uploading your video to a vid...

Hi @HIDDEN1NE apologies for the late response.

I can confirm that the issue with the savage hair is still being investigated.

Hi @devilhouse1 apologies for the late response.

I am also sorry to hear that you are experiencing issues unlocking the 'Orlog Champion' trophy on PS4.

I can see that you are playing Assassin's Creed Valhalla on PS4 and PS5. Can you confirm if you have already unlocked the 'Orlog Champion' trophy on the PS5 version of the game?

Hi @SkypherDZN apologies for the late response.

I'm sorry to hear that you are still experiencing issues sprinting and that it only happens randomly.

I can confirm that the sprinting issue related to the 'Heidrun Slam' skill was resolved in the past but has since been reopened and being investigated again. However, this particular issue only affects the sprint feature not working when riding a mount or whilst in a boat. We have not received any other reports of sprinting issues with Eivor.

I can see that you are playing the game on PC. Can you try us...

Hi @Maxxima76 apologies for the late response.

I am also sorry to hear that you are unable to complete the 'Venutius Tomb' due to the gate not opening.

If you are still experiencing this could you please provide a video that demonstrates this issue. In the video we would need to see the following:

• That you have moved all columns on to the pressure plates to open the gate.
• That the gate remains closed.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @matajuegos01 apologies for the late response.

I'm also sorry to hear that you are experiencing low FPS when accessing the Blacksmith's menu.

Can you please confirm if this only occurs at Gunnar's shop or all Blacksmith's that you visit?

If you haven't already done so, could you go through the ...

Hi @mjrou812 sorry for the late response.

Thanks for the update, I'm pleased to hear that you no longer experience any crashes.

I will now lock this thread.

If you have any further issues, please let us know.

Hi @matt_archer1 sorry for the late response.

After thorough investigation, the development team has confirmed that they are unable to continue looking into a potential fix for this particular issue as they must focus on issues that have a comparatively higher impact on the gameplay experience.

I understand that this is not the outcome you were hoping for and can only apologise.

I will now lock this thread.

Hi Vikings!

Just to update you, this issue is still being investigated. As soon as we have more information we will update this thread.

For any new players who are experiencing this issue could you please provide a video that demonstrates the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check here. 

Hi Vikings!

After thorough investigation, the development team is unable to continue looking into a potential fix as they must focus on issues that have a comparatively higher impact on the gameplay experience.

However, we are able to unlock this challenge for you manually.

In order for us to do this please contact support on one of the following support channels with a screenshot showing you have the swordfish:

Facebook
...

Hi @zekicavdur @ezi01499 I can confirm that we have received similar reports of this issue from other players and it has been reported to the development team who are investiga...

Hi @rki99 @Randelia apologies for the late response.

I am also sorry to hear that there is a delay with the opals being added to your inventory. I can confirm that it's po...

Hi @Littleweasel01 I'm sorry to hear that you are still experiencing issues with the camera being offset whilst riding a horse.

I have checked and can confirm that this issue is still being investigated, we have no further updates at the moment.

Hi @GhostALta I'm sorry to hear that you are unable to complete 'The Lost Drengir of Ragnar Lothbrok'.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

Hi @MrMarbles2 as vassalpoteto kindly mentioned this would be a dmg buff for the Blazing sword weapon.

For more information check out this YouTube video