Ubi-Keo

Hi @Satan2425TTV I'm sorry to hear that your game is crashing on startup.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please ...

@zambrottos you're welcome.

@zambrottos thanks for confirming this for me, I will report this to the development team to investigate further.

Hi @Crazybone992 I'm sorry to hear that none of the troubleshooting has helped to resolve the issue with FPS drops.

Could you also take a look at the PC troubleshooting article and run through all the steps listed if you haven't already done so then try again. The support article contains some of the ...

@sTwans thanks for the information provided.

Could you also confirm the following:

• What are you using for your audio output? (TV, Headphones, Speakers, Sound Bar, Surround Sound System)
• What is the audio output setting on your console? (Check in audio settings within your consoles settings)

@zambrottos thanks for the video provided.

Can you also confirm if the lightning effect worked for you previously? If so did you first experience this issue after the most recent update (1.5.3) that was released?

Also have you upgraded the armour to Divine quality or was it already that quality?

Hi @jackturner3 I'm sorry to hear that you only have 8/9 Embers.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

• You have completed every region on the map
• Show the X's on the map for the 9 monoliths you have done
• Your inventory to show that you only have 8/9 Embers
• Visit the Blacksmith at a shelter to show you cannot upgrade the Hugr-Rip

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy...

@salvatore8024 thanks for the video provided.

Can you confirm if you have gone back and spoken to Hildiran? If not can you please try this and see if the other two locations are revealed on the map.

If there not could you please provide another video showing the following:

• Your quest log screen to show your active quests
• Go and speak to Hildiran and then show your map again to show the two locations have still not been revealed

Hi @emblas2008 @f_livi I'm sorry to hear that you are both experiencing this issue.

I can confirm that this issue has already been reported by another player and the d...

@elrik90 you're welcome

I'm pleased to hear that you have been able to disable the music in the sound options.

Hi @donjay202 I'm sorry to hear that you are experiencing issues collecting the tablet from the Old Cellar mystery.

Could you please ensure that you have the latest update (1.5.3) installed. In order to collect the tablet you must break the wine barrels in order to make the tablet rise then it can be collected.

If you have done this and it is not working then can you please provide a video that demonstrates this issue.

In the video we would need to see the following:

• That you have destroyed the wine barrels and that the tablet cannot be collected
• Use your Odin sight in the old cellar to show if the tablet is visible
• Go into your inventory to show that you have not collected the tablet
...

Hi @torriderdanny I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Hi @mbrewster85 thanks for confirming that the rush and bash ability worked for you.

@josso_ thanks for the update, I'm pleased the issue is resolved.

With regards to the key not spawning, this issue was fixed with update 1.5.3, however there is another issue that doesn't allow you to use the key on the cell door if you steal it from the guard, it will only work if you kill the guard and auto loot it, however in doing this prevents you from earning a gold medal for the trial.

Please ensure you have the latest update (1.5.3) installed. You can also check the megathread we have created for the new issue that I mentioned ...

Hi @elrik90 I'm sorry to hear that you have received a copyright claim for the music in your YouTube video.

In the sound options menu there is an option to adjust the music volume in-game. I have not personally tested this as I play with it set to default but I assume that you can reduce the volume down to 0%.

Could you please try this and confirm if it works.

Hi @stwans I'm sorry to hear that you are no longer hearing dialogue during cutscenes.

Can you please confirm the following:

• When did the issue start on update 1.5.2 or update 1.5.3?
• Does this issue only occur in cutscenes?
• What are you using for your audio output? (TV, Headphones, Speakers, Sound Bar, Surround Sound System)
• What is the audio output setting on your console? (Check in audio settings within your consoles settings)

Could you also go into the sound options in-game to check your settings and th...

@jess16dav thanks for the update. I'm pleased to hear that you have been able to proceed.

After looking at your video it appears you had not completed 'Hordafylke' you must complete that first on the alliance map before you unlock 'Hamtunscire'. After completing 'Hamtunscire' you should then receive the letter from Hytham.

If you have any further issues, please let us know.

Hi @samudralabadri apologies for the late response.

I can confirm this issue has been reported by several other players and the development team is investigating. I have merged your post with this thread.

I'm afraid I am unable to view your vide as it is marked as private instead of public. Could you please change it to public. Can you also ensure that you have your ...