Ubi-Keo

Ubi-Keo



05 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @shadencrusnik I'm sorry to hear that you are experiencing issues interacting with the Fly Agaric in East Anglia. Can you please ensure you have the latest update (1.5.3) installed and try again.

However, if you already have the latest update installed then could you please provide a video that demonstrates the issue.

In the video could you show the following:

  • The map showing the icon for the Fly Agaric and it's location
  • That you are unable to interact with the Fly Agaric


I would recommend uploading your ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @boxer50219 I'm sorry to hear that you are experiencing issues launching the game.

Could you please confirm your PC specifications.


04 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@ninjasan10 that's good to hear, thanks again for the update.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ibsarp this is not an issue that I am aware of.

Did you only notice this after 1.5.3 update that was recently released?

Could you also try verifying your game files then launch the game again and confirm if the decoration locations are still missing.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @art-34 thanks for the video provided.

Can you confirm if you spoke to the dwarf called Bolri previously? If so did you then leave the area before finishing the mystery and then return later? or did you encounter a crash?

Could you also check the whole area in case Bolri has walked away from his original location. If you had interacted with him previously its possible he has moved but the icon has not updated to show his current location.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @xi_moses_xi I'm sorry to hear that the 'Master Hunter' trophy has not unlocked for you.

Can you confirm if you killed the O Yan Do' Ne legendary animal in Vinland as this is also required to obtain the trophy.

If you have then could you please provide a video that demonstrates this issue.

In the video I would need to see the following:

  • That you have the latest update (1.5.3) installed, this can be seen in the main menu screen before loading your save
  • That you have killed all 9 legendary animals on the Hunter's Hut list
  • That you have killed the legendary animal in Vinland (Go to the location on the map)


I would recommend uploading your video to a video sharing platfor...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

The development team are intending to fix this with a future update, however we have no information on when the update will be released.

I can understand your frustration and I can only apologise for the inconvenience caused.

As soon as we have more information for you we will update this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @raubi09 @THEREALDARKACID I'm sorry to hear that you are also experiencing issues with Assassin's Creed Valhalla crashing.

The original poster mentioned that ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @a_je_h I understand that you have already killed Francia's Champion of the Faith before you obtained the quest 'Francia's Anointed'.

This is not an issue I am aware of and I can't think of no other option than to reload a previous save before you killed him.

So that I can report this issue to the development team could you please provide a video that demonstrates this issue.

In the video could you please show the following:

  • Your quest log screen to show the active quest 'Francia's Anointed'
  • Go to the Monastery on the River Rhine to show that you have already killed Francia's Champion of the Faith


I would recommend uploading your video to a video sharing platform such as YouTub...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @f5xanas I'm sorry to hear that none of the trophy's have automatically unlocked after loading your save.

In order to make the trophies unlock you would need to perform an action.

For instance any trophies that were related to a quest you would need to complete another main or side quest to unlock those trophies. For trophies were you had to perform a specific action, you would need to repeat that action again.

However, we are currently aware that some players are experiencing issues with trophies not retroactively unlocking. We have created a megath...

Read more

01 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @cole_2018 thanks for the information provided.

Could you please provide a video that demonstrates this issue.

In the video could you show the 4 duplicated items in your inventory and show that you cannot upgrade them. Can you also check to see if you are able to dual wield two of the duplicated items.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @azullfr I'm sorry but I don't understand your post.

It seems as though you have uploaded the same image twice?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @veico_cm thanks for the update, I'm pleased the issue has been resolved after reinstalling the game.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @flyrell I'm sorry to hear that you are experiencing crashes when launching the game.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@veico_cm thanks for the update, I'm pleased to hear that the issue is resolved ☺

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@spanja1959 I'm sorry to hear that the troubleshooting has not resolved the issue. 

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @spanja1959 I'm sorry to hear that you are experiencing crashes whilst playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @wildhunt I can confirm that this issue has already been reported and is being investigated.

I have merged your post with a thread that we have for this issue.

Please keep checking the News & Announcements forum for any updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @velvetyregent I'm sorry to hear that you are experiencing issues interacting with Reda.

You mentioned you are receiving an error code. Could you please confirm if you have installed the latest update (1.5.3) that has just been released and if the issue persists?

If it does can you provide a screenshot of the error code and confirm which platform you play the game on.