Ubi-Keo

Ubi-Keo



01 Aug

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @the-szwedek I'm sorry to hear that you are missing some of the tablets from the Zealots.

Could you please provide a video showing the following:

  • All of the tablets in your inventory going through each one so we can see which ones you have
  • If you have already inserted all of the tablets then can you go to the location where you have inserted them into the pillars and show which ones are missing
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Jerryp31 I can confirm that the Dawn of Ragnarok expansion is not included in the Ultimate edition of the game.

I am unsure how your friend has gained access to the expansion for free as this is not be possible. The only possibility I can think of is if they share a console with someone else who has purchased the expansion or if they have somehow purchased the expansion without realising.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hollytomlc I'm sorry to hear that you have got stuck on a fence in the quest 'The Mask of Diplomacy'.

I have reported this issue to the development to investigate and we will update this thread once we have an update.


15 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Crazybone992 thanks for the update, I'm pleased to hear that issue appears to be resolved.

If you have any further issues please update your support case and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Crazybasil thanks for the update, I'm pleased you were able to claim the Bifrost Bundle.

With regards to the issue you are experiencing with the Twilight Pack I have created a support case for you so our Customer Support team can look into this further for you.

You will receive an email shortly with more information. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @SpirantCrayon22 I have just checked the challenge and can see that 64,214 have participated so far, so hopefully this should be completed within the 6 days that are left.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Mcdaidmcdaid99-0 I'm sorry to hear that you have not received a new quest after pledging to Lincolnscire. You should have received the quest 'A Noble Escort'.

Could you please provide a video that demonstrates this issue. In the video can you show the following:

  • The main menu screen to show you have the latest update (1.5.3) installed
  • Your quest log screen to show your active quests
  • Your completed quests screen (Slowly scroll to the bottom)
  • Your alliance map to show you have pledged to Lincolnscire or that you ...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @kuneho143 thanks for the update, I'm pleased the issue is resolved and the most recent update.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @guest-eFMd3RCo I'm sorry to hear that you are experiencing issues upgrading your settlement to level 6.

In order to get your settlement to level 6, you will need to complete all of the alliance missions in England, and raid all the monasteries.

If you require supplies you can get these from small chests around the map, usually found in raid locations or villages. And as azullFR kindly mentioned, raw materials can only be obtained from raids and completing the story.

If you are still experiencing issues after this then could you please provide...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @LV13578 I have checked the Animus store and the Einherjar armor set can still be purchased under the exclusive offers tab, however it comes as a complete bundle with the settlement decorations and is called the Einherjar Theme Pack.

Also random items from the Animus store do appear in Reda's Shop where you can purchase them with Opals that are either collected on the map or obtained from completing Reda's contracts.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@kart_zsa thanks for answering my questions.

I have just checked Reda's daily quests myself and could see that quest available. I have reported this to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @BigX20 I'm sorry to hear that you are experiencing issues inserting all 3 daggers into the statue.

Could you please provide a video that demonstrates this issue. In the video we would need to see the following:

  • Your map to show that all 3 Daughters of Lerion icons are no longer showing
  • Your inventory to show you have the dagger (if it is showing)
  • Go to the statue to show you have inserted 2 daggers and that 1 is still required


I would recommend uploading your video to a video sharing platform such as YouTube, y...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Apestront I'm sorry to hear that you have also experienced crashes whilst playing Assassin's Creed Valhalla and that none of the PC troubleshooting has helped.

To investigate this issue further I can create a support case for you, would you like me to do this?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Mekolb5 I'm sorry to hear that you are experiencing an issue collecting one of the Codex pages.

Could you please provide a video that demonstrates this issue. In the video can you show the following:

  • Your location on the map
  • That you are unable to collect the Codex page on the table
  • Your inventory to show which Codex pages you have already collected


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TravisKnives I'm sorry to hear that you are experiencing issues with one of the Daughters of Lerion 'Cordelia'.

Can you please confirm what happened. Did you fight her previously and die? or did you experience a crash or bug whilst fighting her?

Could you also provide a video that demonstrates this issue. In the video can you show the following:

  • That you have the latest update (1.5.3) installed. This can be seen on the main menu screen before loading your save.
  • That the icon is showing on the map
  • That you are una...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @rassebasse I'm sorry to hear that you have been experiencing crashes whilst playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Iwar_Lodbrok I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your issue or question for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.


14 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@sTwans you're welcome and thanks for the update, I'm pleased to hear the issue is resolved.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ashyslashy419 I'm sorry to hear that your game crashed and that the other daily quest had disappeared from your quest log.

I have moved your post into a new thread as the previous thread was over 2 years old. We do not recommend posting on threads over a year old and to create a new one.

Can you confirm if you have experienced this issue more than once and without the game crashing or did it only happen that one time?

...

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