Ubi-Keo

Ubi-Keo



06 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@art-34 you're welcome 🙂

I'm pleased to hear that you were able to find Bolri and finish the mystery, and also unlock the achievement.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @azullfr thanks for the information provided it's appreciated as always 🙂

...

Read more
Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @azullfr thanks for taking the time to provide a list of threads.

I have forwarded these on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @azullfr thanks for taking the time to provide a list of threads.

I have forwarded these on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @wildhunt thanks for reporting this issue.

Could you please confirm the following:

  • Does the issue still occur if you fast travel back to Svartalfheim instead of the Valkyrie Arena?
  • Does the issue still occur if you wake up from another location in Svartalfheim other than the Valkyrie Arena? 
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @rcdeschene thanks for reporting this.

I have forwarded it on to the development team.

Can you please confirm the following:

  • How often you encounter this?
  • Does it happen in a specific location on the map or anywhere?
  • Did you experience this before update 1.5.3?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @rcdeschene thanks for reporting this.

Can you please confirm the following:

  • How often you encounter this?
  • Does it happen in a specific location on the map or anywhere?
  • Does it only occur with the Muspel soldiers or any other enemies?
  • How did you kill the enemy? Did you use an ability and if so which one?
  • Did you experience this issue before update 1.5.3?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @silazlmao I'm sorry to hear that you do not have any new story related quests in your quest log.

To confirm did you finish the quest 'An Island of Eels'?

You mentioned that you also got the wrong cutscene when returning to Randvi. Was this for the quest 'Reporting on Grantebridgescire'? Can you explain in more detail how you got the wrong cutscene?

Have you tried going to the alliance map to pledge to another region? If not please try that to see if you receive any new quests.

Could you also provide a video that shows the following:
...

Read more

05 Jul

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@art-34 thanks for the update.

I can confirm that the mystery icon will always remain in the location that the mystery starts, therefore if you have spoken to Bolri he has likely walked away from that area. Please check all around the area and the building about 100m north from the starting point.

I would also recommend checking a walkthrough online so that you can follow the path he takes.

Please let us know if you managed to find him or not and we will update the development team.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@makatadoji82 thanks for the video provided.

I have reported this issue to the development team to investigate.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @hunterr12 I'm sorry to hear that you are also experiencing FPS drops whilst playing the game in online mode.

Could you take a look at the PC and ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @xsagil-e I'm sorry to hear that you are also experiencing crashes and that none of the troubleshooting has helped.

I understand that you have created a support case. Customer Support aim to reply within 48 hours, however if there is a high volume of contacts it may take a little longer for which I apologise.

We would be unable to assist with this issue further via the forums and the issue would need to be investigated further. Customer Support will go through your system files and offer further troubleshooting for you to try.

I am also unsure what ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @makatadoji82 I'm sorry to hear that you are experiencing the same issue as the OP.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

  • You have the latest update (1.5.3) installed, this can be seen in the main menu screen before you load your save
  • Your quest log screen showing that 'In Dreams...' is still active
  • Your completed quest log screen scrolling slowly to the bottom of the list
  • Your inventory to show you have already collected the plants Valka requires


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @salvatore8024 I'm sorry to hear that you are experiencing issues with the Lolingestone Bandit Camp Wolf Mastery Challenge.

Can you please try fast travelling to another location on the map and then fast travel back and retry the trial again.

If the issue persists could you please upload your latest save to the cloud and provide a video that demonstrates the issue.

I would recommend up...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @f4tes1 apologies for the late response.

I'm sorry to hear that you have experienced issues uploading your video to YouTube and uploading your screenshots to Dropbox.

I would suggest trying another video sharing website if you are unable to upload your video to YouTube. To investigate the issue further we would need to see a video to ensure you have completed all of the Raids in England.

Upgrading your Settlement to level 6 unlocks an achievement and an additional feast buff.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dationguyen I'm sorry to hear that you are required to hold the ALT key when using the keyboard for your controls.

Can you please unplug all USB devices except for your mouse and keyboard then launch the game. If the issue persists could you please confirm what kind of keyboard you are using?

Also have you ever been able to play Assassin's Creed Valhalla with your keyboard without using the ALT key? If so when did this issue start happening?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @chrisshtoobical I'm sorry to hear that you have experienced issues opening some doors in the Raids. To confirm are these normal Raids or River Raids?

Could you please provide a video that demonstrates this issue.

In the video could you show the following:

  • That you are unable to open the door
  • The location of the door on the map


I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @mtv2223 I can confirm that we have previously received feedback about the hidden blade on legacy outfits which has been forwarded on to the development team.

I'll be sure to forward your feedback on to them as well.

Thanks.