Ubi-Keo

Hi @solita_lol I'm sorry to hear that you are experiencing issues starting the Dawn of Ragnarok expansion.

I can confirm that the issue with the image not loading under add-ons is a known issue, however this should not prevent you from accessing the expansion. You did however mention that it is showing as owned and not installed, this would mean that the expansion has not been installed which would explain why you are unable to access it.

Can you please go into Ubisoft Connect > Click on the Games tab > Click on Assassin's Creed Valhalla > Scroll down to Owned DLC > Click to install Dawn of Ragnarok if it's not showing as installed.

Once installed try launching the game again and see if you are able to start the Dawn of Ragnaro...

Hi @UlcerousBubble4 could you try what azullfr suggested and if you still experience an issue please let us know.

@azullfr thanks for your post, that is really he...

Hi @ducklin78 I'm sorry to hear that you have experienced an issue moving the reflection orb in Alethorp.

I can confirm that this is a known issue. The development team are intending to fix this with a future update, however we are unable to confirm when this will be.

Please keep checking the ...

Hi @salvatore8024 I'm sorry to hear that two of the mastery challenge locations are not visible on the map.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

• Your map showing all of the visible mastery challenge locations and to show which two are missing
• To show that if you go to the locations of the mastery challenges that are not visible on the map that you are unable to interact with them

I would recommend uploading your video to a video sharing platfo...

Hi @criticalguy2000 I'm sorry to hear that you are experiencing FPS drops after cutscenes or fast travelling.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezin...

Hi @stedmister I'm sorry to hear that you fallen through the map whilst playing the Saint Guthlac's Point Bear Trial.

Can you confirm the following:

• Have you only experienced this once or multiple times?
• If multiple times is it always in the same location?

If you keep experiencing this issue I would recommend fast travelling to another location, fast travel back and restart the trial again. If the issue persists could you please provide a video that demonstrates this issue.

I would recommend uploading your video to...

Hi @frumpygerbal I'm sorry to hear that you are unable to move when you are in Svartalfheim.

Could you please confirm the following:

• What was the last quest you completed in Svartalfheim?
• Did you experience any issues such as the game freezing or crashing?
• What is the available quest in your quest log at the moment in Svartalfheim and what is the objective of that quest?
• When did you first encounter this issue?

Do you also have a previous save before you encountered this issue that you could load? If so please try this and confirm if the issue persists.

Hi @talyn17 I'm sorry to hear that you are experiencing issues playing Assassin's Creed Valhalla.

Could you please try unplugging all of your USB devices except for your mouse and keyboard then restart your PC. Once you have done this, try deleting the .ini file again for Assassin's Creed Valhalla then verify ...

Hi @zambrottos I'm sorry to hear that the lightning effect is not working when you use the Taranis armour set.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

• That you have each piece of the armour set equipped
• That the lightning effect is not working

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @mr_ice231 apologies for the late response.

I'm pleased to hear that you were able to access and play the Siege of Paris content.

Could you please confirm how you resolved the issue?

Also thanks for your feedback regarding Toka and Sigfred, I'll be sure to forward it on to the Assassin's Creed Valhalla team.

Hi @kingbeard thanks for the update.

I can confirm that this has already been reported to the development team.

Hi @drunkenskitzo I'm sorry to hear that you are unable to complete 'The Plight of the Warlocks' mystery.

Can you explain exactly what happened. Did the Hunter and Warlock fight each other? If so did any of them get killed?

Could you also provide a video that demonstrates this issue.

In the video can you show the following:

• The mystery icon is still showing on the map
• Go to the location of the mystery icon in-game to show the Hunter or Warlock cannot be interacted with
• Go to the Warlocks hut

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @miinora that's ok, thanks for the update.

I will now lock this thread.

If you have any further issues please create a new post.

Hi @clementchong94 apologies for the late response.

I'm also sorry to hear that you are not getting the option to forge the Fiery Warsong and that the Fiery Muspelheim Champions tale is locked.

If you have the 3 broken blade pieces in your inventory then you must have confirmed the kill on Rammr and Throttigr. Have you completed the quest 'Blazing a Trail' yet? If not this will be why the Fiery Muspelheim Champions tale is locked.

Could you please provide a video that demonstrates this issue with the Fiery Warsong.

In the video can you ...

Hi @cole_2018 thanks again for the video and the information provided.

Hi @idle__hanz I'm sorry to hear that you are experiencing issues downloading the Dawn of Ragnarok expansion.

To confirm when you launch the game and go into the in-game store and then into add-ons there is no option to download Dawn of Ragnarok from there? If not could you please provide a video to show this.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also try the following to see if that works:

• Go to your Library
• Choose Purchased
• Select Assassin's Creed Valhalla
• Scroll down to PlayStation Store and open My Add ons
• Look for Dawn of Ragnarok and see if there is an option to...

Hi @hdoosaw I'm sorry to hear that you two additional skill points you cannot use.

I have merged your post with this thread, as this issue has already been reported and is being investigated.

I will forward your details on to the development team.

Hi @feclez thanks for reporting this typo.

I will forward it on to the development team.

Hi @ondra-kudrna159 I'm sorry to hear that you are experiencing crashes whilst playing Assassin's Creed Valhalla.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

Hi @josso_ I'm sorry to hear that you have experienced issues with one of the chests in the Anderitum Hideout trial.

Can you try leaving the trial and fast travelling to another location on the map and then fast travel back near the challenge location, go to it and try doing the trial again.

If the issue persists could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.