Ubi-Keo

Hi @TheNorfolkian @trondz apologies for the late response.

I have checked for an update on this issue and I can confirm that the development team are intending to fi...

Hi @SaekoKiller apologies for the late response.

I am also sorry to hear that you are experiencing crashes during River Raids.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fix...

Hi @ninkentiwawa apologies for the late response.

I am also sorry to hear that Vagn has disappeared from your game.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @Akifull021 apologies for the late response.

I am also sorry to hear that you are experiencing issues proceeding in the quest 'Cold Embers'.

If you have a previous save before you started the quest then I would recommend loading that and trying again. However, if this is not possible due to losing too much progression then could you please provide a video to demonstrate the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Could you also confirm the...

@hllli_1414 thanks again for the video and for confirming when you killed Calder.

I'm sorry to see that meditating did not make Calder respawn. I have reported this issue to the development team to investigate.

Hi @pgrogers apologies for the late response.

Can you confirm if this crashing only started to occur after you installed the latest update, 1.6.0? Have you also experienced any crashes whilst in Ravensthorpe or when trying to do any of the Sigrblot festival quests or activities?

The reason I ask is because we are aware that some players are experiencing crashes since the festival, mainly in Ravensthorpe or when participating in the festival. However, we have also received other reports of crashes in random locations in the game too since the festival went live....

Hi @TYUHYUN apologies for the late response.

Thanks for the video you provided. I can confirm that both of these issues are known and are being investigated.

Please keep checking the news and announcements forum for updates as this is where all of the ...

Hi @XBL_Laberbacke apologies for the late response.

Thanks for providing a video to demonstrate this issue with the experienced travellers.

I can confirm that this is a known issue that is being investigated.

Please keep checking the news...

Hi @WarrieTweeter apologies for the late response.

I am also sorry to hear that you are experiencing issues with the quest Amber Sun. I can confirm that this is a known issue. The development team are intending to fix this with a future update, however we are unable to confirm when this will be. 

Please keep checking the news and announcements forum for updates as this is where all of the patch notes are posted. 

In th...

Hi @Zakkuri apologies for the late response.

I am also sorry to hear that you have also been experiencing crashes whilst playing the game.

With regards to PC troubleshooting we would always recommend going through the basic troubleshooting steps first as this can sometimes resolve an issue related to crashing, freezing or fps drops.

On PC there are so many different setups that people use, anything could cause the issue.

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

Hi @Stormhart666 @ShadowBlitz1996 apologies for the late response.

I am also sorry to hear that you are unable to move when you fast travel to Svartalfheim.

Are you still experiencing this issue? If so could you please confirm if you have tried fast travelling to another location on the map as suggested by Polyedra? I would also suggest trying to medi...

Hi @azullFR @pesto thanks for the information provided, I have forwarded this on to the development team.

Hi @hllli_1414 apologies for the late response.

I'm also sorry to hear that you are unable to progress in the quest 'Cold Embers'. As you have killed Calder this has prevented you from completing the quest.

Can you please try meditating then go back to the quest location and try again. This should hopefully make Calder respawn.

However, if this does not work then could you provide a video to show this.

Hi @Polyedra apologies for the late response.

I'm pleased to hear that you were able to proceed.

Could you please confirm the name and location of this quest please.

Hi @Chr0miumred apologies for the late response.

I have looked at your video and I can confirm that the appearance of the cloak is different because you used the transmog feature.

This is an option that you can use at the blacksmith to make items that you have in your inventory change their visual appearance but keeping the same perks. This is indicated by the star in the top left corner of the thumbnail image.

You can remove the transmog by visiting the blacksmith.

Hi @TheNorfolkian apologies for the late response.

Thank you for the update. I can confirm that this issue is still being investigated.

@Ashelsu thanks for confirming this.

Hi @TheNorfolkian @azullFR apologies for the late response.

I am unsure why the speed has changed after update 1.6.0, however I forwarded your feedback on to the development team.

Hi @TheNorfolkian ...

Hi @TheNorfolkian apologies for the late response.

Could you please provide a video to show the location on the map of the flying paper animation in Ledecestrescire. I can then forward this on to the development team to look into.

Thanks