Ubi-Keo

Hi @h31130n1 I'm sorry to hear that you are still unable to catch fish whilst on a boat.

I can confirm that this issue is still being investigated and there are no further updates.

If possible could you please upload your latest save to the cloud and provide a video that demonstrates this issue.

In the video could you show the following:

• That you have the latest update (1.5.3) installed...

Hi @Get-Hit I'm sorry to hear that you have experienced issues accessing your Twilight Pack set.

I'm afraid that this is not something we are able to look into via the forum as we would need to look at your account and gather more information.

I can see that you had a support case open for this issue. The last reply from Customer Support was on the 2nd July asking for a video of the issue, however after 4 days with no response the case automatically closes. Could you please reply to that case and it will reopen and Customer Support can look into this further for...

Hi @kart_zsa I'm sorry to hear that you are receiving the same daily quest from Reda every day.

Can you please confirm the following:

• Have you accepted and completed the daily quest? If so how many times?
• Which location are you acquiring the daily quest?
• If you have already accepted and completed the quest previously does it auto complete each day you acquire it or do you have to redo it?

Hi @Metroid_Meister I'm sorry to hear that you are experiencing an online service error when accessing Reda's Shop.

Could you please confirm the following:

• Are you using quick resume? If yes could you please try without using quick resume and confirm if the issue persists
• How often do you encounter this issue?
• What is the error code you receive?
• Are you connected via WiFi or Ethernet?

Hi @TahhkoHaus  I'm sorry to hear that you have not received the quest 'My Poor Fellow Soldier'.

In order to receive this quest you must have done the following:

• Completed the Hamtunscire Arc (the last quest is named "Holy Day")
• Defeated all of the Order members except for the last one and have 14 medallions in your inventory

If you have done those things then could you please provide a video that demonstrates this issue.

In the video I would need to see the following:

• Your quest log screen ...

@Satan2425TTV I'm sorry to hear that the troubleshooting has not resolved the issue. 

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

As you will receive further assistance via your support case I will now lock this thread.

Hi @CAGarrett I'm sorry to hear that you are also experiencing the same issue.

Thanks for uploading your save to the cloud, I will forward it on to the development team.

@Randelia you're welcome

Hi @BorgatB apologies for the late response.

Thanks for creating a support case and providing your system files.

Hi @RCDeschene the development team have been unable to reproduce the issue and have asked if you could please provide a copy of your local save from your PS4.

I have created a support case for you so that you can upload your save files. You will receive an email with more information.

Once you have done this please update this thread and we will forward you save on to the development team.

Thanks.

Hi @Randelia apologies for the late response and thanks for your feedback it is appreciated.

As a gamer myself I can fully understand your frustration at losing any game progression. As mentioned previously, saving was not implemented in to the River Raids to make it more challenging, however due to the technical difficulties you and other players have encountered I can understand your request for wanting to have a save option within the River Raids.

Your feedback has been forwarded on to the development team.

Hi @Hansepirat1 thanks for creating a support case and for providing your system files.

I can see our Customer Support team has replied to you today.

As you are receiving support via your support case I will now lock this thread.

@sTwans thanks for your reply.

I would need to know what the audio output setting is on your console as this may affect the audio output in-game.

Could you please check this and confirm what the audio output setting is (Stereo uncompressed, 5.1 uncompressed, 7.1 uncompressed and Bitstream out)

Hi @Randelia thanks for the images provided.

I will look into this further and come back to you.

@StrikeTime I'm sorry to hear that you are also experienci...

Hi @SpirantCrayon22 I can see that your save has already been forwarded on to the development team by Ubi-LadyBlue.

@KingBeard thanks for the update.

If possible could you take some photos on your mobile device to show the location on the map and the exact location in-game and then upload them to an image hosting and sharing website. This will help the development team to check the correct location that you mentioned.

Once you have done this can you post the URL link into this thread.

Hi @FeliciaFinesse I'm sorry to hear that you are also experiencing this issue with the NPC in Croindene.

As mentioned previously the development team have been unable to reproduce the issue so far.

Could you please up...

@Crazybone992 I'm sorry to hear that the troubleshooting has not resolved the issue. 

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

Hi @gans42 I'm sorry to hear that you are unable to claim the Bifrost Bundle.

Could you please provide a video that demonstrates this issue.

In the video can you show the following:

• That you have the latest update (1.5.3) installed. You can view this from the main menu screen before loading your save.
• That the Bifrost Bundle is not appearing in the Animus Store

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Hi @SSTyrex I'm sorry to hear that your Ubisoft Connect rewards have not unlocked in-game.

Can you confirm if you have tried restarting the game as there may have been a delay with them being added to your inventory.

If you have and the rewards are still not showing can you also check to see if you can view Reda's Shop and do daily/weekly quests. This will confirm if there are any issues with your connection to the online services.