Ubi-Keo

Ubi-Keo



30 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@imzadi1431 thanks for reporting this. As far as I'm aware this is affecting all platforms.


29 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@rcdeschene I can confirm that this issue is still being investigated.

Please keep checking the News & Announcements forum for any updates.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@randelia thanks for also providing a video demonstrating the issue, it's appreciated 🙂

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dark_rhaav-0 I'm sorry to hear that you are experiencing this issue with the Templebrough Fort Wolf Mastery Challenge.

You mentioned that you experienced the same issue 4 times. Did you do this 4 times in a row by replaying the challenge or did you experience this at different times?

If it was after replaying the challenge could you please try exiting the challenge and then go back and try again to see if the same issue occurs.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @skinfaxe_dk I'm sorry to hear that a key has remained in your inventory after using it.

I can confirm that this issue has been reported yes along with several other items that have been used and remain in the inventory.

I have forwarded your information on to the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ninjasan10 thanks for the update, I'm pleased to hear that you were able to claim the Bifrost Bundle.

@Crazybasil could you please confirm if you have installed the latest update and if you are still experiencing issues accessing the in-game store and the Twilight Pack?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi everyone,

As I previously advised this issue has been reported to the development team to investigate.

In the meantime @sym73 has kindly provided a workaround to obtain the Gold medal.

Could you please try the workaround and confirm if it works for you.

  • Run a first trial, ensure to assassinate Goliath (in automatic stealing key) and without opening any chest, open the door and escape with prisoner (you can assassinate everyone you want it is just important not to open any chests and complete the mission)


  • In the end mission report choose “Restart Trial” (without exiting or doing anything else, just repeat trial)


  • Immediately run second trial, opening every treasure chest, and STEAL the key from Goliath as intended, don’t assassinate anyone and stay stealthy, opening the cell door should now work and you can escape with prisoner to obtain the Gold medal.
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@randelia thanks for the description and the screenshot.

I have merged that post with this thread and forwarded the information on to the development team.


28 Jun

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@gregske_001 thanks for providing a video demonstrating the issue, I have forwarded this on to the development team.

@SurrealDragon97 ...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi everyone,

As this issue has been resolved with a previous update and we have received no further reports we will now lock this thread.

If you experience the issue again and you are missing any of the All-Father armour set then please create a new post and we will look into this further.

Thanks.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue wherein the 'Double Trouble trophy does not unlock' should be resolved with the release of Title Update 1.5.3! You can read the full patch notes here.

The patch was deployed today, Tuesday, June 28, at 12 pm UTC/GMT, 2 pm CET, 8 am EDT, 5 am PDT, and 10 pm AEST.

If you are still unable to unlock the trophy after installing the new update, please don't hesitate to share an update within this thread so we can notify the development team...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue when encountering 'Online Service Error 0x70000041' should be resolved with the release of Title Update 1.5.3! You can read the full patch notes here.

The patch was deployed today, Tuesday, June 28, at 12 pm UTC/GMT, 2 pm CET, 8 am EDT, 5 am PDT, and 10 pm AEST.

If you are still encountering the online service error after installing the new update then please go through the connectivity troubleshooting for your platform below:

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

I'd like to reach out to you all with an update. The development team have confirmed that this issue when encountering 'Online Service Error 0x00000004' should be resolved with the release of Title Update 1.5.3! You can read the full patch notes here.

The patch was deployed today, Tuesday, June 28, at 12 pm UTC/GMT, 2 pm CET, 8 am EDT, 5 am PDT, and 10 pm AEST.

If you are still encountering the online service error after installing the new update then please go through the connectivity troubleshooting for your platform below:

...

Read more
Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

The dedicated teams have provided us with the following update:

After thorough investigation from the development team, we will be unable to continue looking into potential solutions to instances of screen tearing or FPS drops. After ongoing improvements aimed to fully address this issue, it will not be possible to resolve this concern completely for all players.

Following this decision, we will now be marking this thread as "Resolved," as no further fixes are planned. I understand this may not be the update you were hoping for, and apologise for any impact this has had on your gameplay experience.

Please feel welcome to share your thoughts and feedback within this thread and we will forward these to dedicated teams.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

The dedicated teams have provided us with the following update:

After thorough investigation from the development team, we will be unable to continue looking into potential solutions to instances of screen tearing or FPS drops. After ongoing improvements aimed to fully address this issue, it will not be possible to resolve this concern completely for all players.

Following this decision, we will now be marking this thread as "Resolved," as no further fixes are planned. I understand this may not be the update you were hoping for, and apologise for any impact this has had on your gameplay experience.

Please feel welcome to share your thoughts and feedback within this thread and we will forward these to dedicated teams.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

The dedicated teams have provided us with the following update:

After thorough investigation from the development team, we will be unable to continue looking into potential solutions to instances of screen tearing or FPS drops. After ongoing improvements aimed to fully address this issue, it will not be possible to resolve this concern completely for all players.

Following this decision, we will now be marking this thread as "Resolved," as no further fixes are planned. I understand this may not be the update you were hoping for, and apologise for any impact this has had on your gameplay experience.

Please feel welcome to share your thoughts and feedback within this thread and we will forward these to dedicated teams.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi Vikings!

As mentioned previously this issue was resolved with update 1.5.2. As we have had no further reports since update 1.5.2 was released we have now marked this megathread as resolved.

If you are still experiencing crashes / freezes when changing gear / runes following the release of TU 1.5.2, then please don't hesitate to share an update within this thread. When providing a report, please include a video which shows the following:

  • You have the latest Title Update installed on your platform. You can check this in the bottom right-hand corner of the main game menu.
  • That you are still experiencing crashes / freezes when changing gear / runes.


I'd recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at.