Hi @pesto to confirm you have no audio output at all since installing the 1.5.3 update is that correct?
If so could you please confirm what you are using for your audio output? (TV, headphones, surround speakers, soundbar)
Could you also confirm what your audio setting is set to on your console?
Do you also experience issue...
Hi @pesto could you please provide a video that demonstrates this issue. I can then report it to the development team to investigate.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Hi @d4rk-dr4g0n I'm sorry to hear that you are experiencing issues claiming the Pharaoh of Egypt tattoos.
Customer Support will do their best to reply within 48 hours, however if there is a high volume of contacts then it may take a little longer for which I apologise.
Can you confirm if you have tried claiming the reward via the Ubisoft Connect mobile app or through Ubisoft Connect in-game? If not could you please try this and confirm if it works.
Hi @artemodessa I'm sorry to hear that you are experiencing an issue with the level scaling.
I can confirm that this was a known issue where the level scaling would automatically change when doing the mastery challenges and would stay like that when returning to the game, however this issue should have been resolved with the latest update (1.5.3) that was released. Could you please ensure you have the latest update installed.
If you do could you provide a video that demonstrates this issue. In the video we would need to see the following:
Hi @artemodessa thanks for reporting this.
Could you please provide a video that demonstrates this issue.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Hi @mig_ark I'm sorry to hear that you have not received your Prime loot in-game after claiming it.
This would generally be a case of your Amazon Prime account being linked to the wrong Ubisoft account. I'm afraid that this is something we are unable to assist with via the forum.
I can only recommend contacting support again via one of the following support channels:
Facebook
...
Hi @punisher5186 I'm sorry to hear that you are experiencing stutters whilst playing your game in online mode after the most recent update.
Could you take a look at the PC and ...
Hi @rcdeschene I'm sorry that Tyra hasn't been added to the Codex.
This was reported but I'm afraid that we have no further information at the moment.
Hi @violentmrtino I'm sorry to hear that you are experiencing an issue with the quest 'The Madness of King Charles'. It sounds as though you are stuck on the quest before that called 'Fire and Faith'.
Could you please provide a video that demonstrates this issue.
In the video can you show your quest log screen to show your active quest and then show that you are unable to enter the village.
I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread.
Just to note in ...
Hi @omegamanultra I'm sorry to hear that you have encountered this issue.
After completing the 'The Big Finish' you should return to Valka then a dialogue scene should play. After that has ended you should receive a notification 'In Dreams...' has been completed and you should then receive the quest 'Going Deeper' which requires you to collect the plants for the potion.
Do you recall a popup to say you have completed the quest 'In Dreams...'?
As you have collected the plants beforehand this may have somehow caused an issue with the quest triggering.
Could you please provide a video that shows your quest log screen showing your active quests and then go to your completed quests and slowly scroll to the bottom of the li...
@f4tes1 could you please provide a video that demonstrates this issue.
In the video I would need to see the following:
I would recommend uploading your video...
Hi @xbl_laberbacke I understand that this will affect a lot of players and can only apologise for the inconvenience caused. With regards to the fish I fully understand as I have also spent hours searching for the correct breeds and sizes.
The issue has been reported and we are waiting for an update. As soon as I have more information I will update this thread.
Hi @mr_ice231 I'm sorry to hear that you are experiencing issues starting the Siege of Paris expansion as you are unable to find Toka.
Can you please check to make sure that you have the Siege of Paris content installed on your console.
If it is installed could you also go to the in-game store then add-ons and check to see if the Siege of Paris is showing as installed.
If the content is showing as installed then could you please provide a video that demonstrates this issue.
In the video we would need to see the following:
Hi @samurai-33 thanks for the update, I'm pleased to hear that the issue was resolved after fast travelling to another place and back. I will still report this issue to the development team.
@Dark_Rhaav-0 can you please try fast travelling to another location then go back and try again and confirm if the issue persists.
Hi @toxicvap0r2001 I'm sorry to hear that Assassin's Creed Valhalla is crashing on launch.
Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.
Please confirm if this resolves the issue.
Hi @dixiedynamite I can confirm there is an issue that has been reported where selling all trinkets also sells trade goods. It's likely you have sold your trinkets and lost the animal goods you previously had which is why it will be showing as 0 owned. You can check your inventory to verify this.
I have merged your post with this thread we have created for this issue.
Hi @longjohn119 I'm sorry to hear that you have experienced this issue. I can confirm that it has been reported and the development team are investigating.
I have merged your post with this thread that we have created for this issue.
Hi @veico_cm I'm sorry to hear that you are experiencing this issue when equipping the Gae Bolg spear.
Could you please ensure you have the latest update (1.5.3) installed and also try verifying the game files then try again.
If the issue persists could you please provide a video that demonstrate...
Hi @f4tes1 I can assure you that there are enough Raw materials available to fully upgrade your settlement.
In order to get your settlement to level 6, you will need to complete all of the alliance quests in England, and raid all of the monasteries.
If you encounter any issues after doing this please let us know.
Hi @sleinad_kaj I have looked into this for you and I'm afraid that there are no further updates and the issue is still being investigated.
As soon as we have any information we will update this thread.
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