Ubi-Litten

Hi there, we appreciate you wishing to provide this report regarding inappropriate behaviors in game.

Please feel free to report any players to us using the steps outlined in this FAQ.

Thanks for providing this feedback, we will certainly forward you information too our Rainbow Six team for further review.

In the meantime, please keep an eye on these forums along with our official website and social media outlets for any further information as it is made available.

Thanks for getting in contact, if possible could you confirm whether this is still occurring and if so, which platform are you playing on and the data center you are accessing if known.

Thanks you for getting in contact, our Rainbow Six team is aware of this issue and are currently investigating the cause of this. While we are not able to provide any update at this time, please keep an eye on our official website, these forums and out social media outlets for further news and updates as this information is made available.

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, could I also recommend working the following connectivity troubleshooting steps.

Hi there, sorry you are experiencing these connection issue while playing your game. We are currently experiencing some issues on our EU servers and working to get this resolved as soon as possible, so if you play on these, it may be why you are experiencing these issues.

In the meantime could we also ask that you have attempted our connectivity troubleshooting steps as outlined here as we have had many players advising this has improved their connection to our services.

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, could I also recommend working the following connectivity troubleshooting steps.

If you did not receive a notification of this drop on your Twitch account then you are not eligible to receive this.

If you believe you have watched an adequate amount of time to earn this reward but it has not been applied to your Twitch account, I would suggest to contact their support team directly.

If you have received these notifications but are still unable to receive this content in your game, please contact us directly with an image showing this drop in your Twitch inventory that also clearly shows your Twitch username and we can attempt to investigate this further. ... Read more

Thanks for getting in contact and providing this feedback, if you can provide further details of the platform you are attempting to play on along with the data center you are accessing, we will certainly be able to forward this for further review.

Please note, the Ubisoft Support team has no access to specific details regarding account sanctions of the ability to overturn these.

In the meantime,please keep an eye on our official website, forums and social media outlets for further news and updates ad they are made available.

Hi all, thanks for getting in contact and reporting this to us. As noted above, this has been forwarded to our Rainbow Six team for further investigation.

While we do not have any further information at this time, please rest assured we will get this content to you as soon as possible.

Please keep an eye on these forums along with our official website and social media outlets for further information as soon as this is available.

Apologies for any confusion or inconvenience caused.

Hi there, thanks for getting in contact. as previously requested, if you believe you are missing content from your Year 5 season pass could you please contact us directly with an image showign the proof of purchase for this product and we will get this looked into as soon as possible.

Thanks for getting in contact, if you are having issues with making in-game purchases via your Steam version of the game, please follow the steps below:

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, please feel free to contact us directly via ... Read more

Hi there, sorry you are experiencing this issue, our game team is aware of this and working to get this resolved.

In the meantime, could I suggest that you have attempted our connectivity troubleshooting steps as we have had reports that this resolved the issue for most players.

You may also wish to directly contact your internet service provider to see if they have made any recent changes to your service or line work in your area.

In the meantime, if you have any problems completing these steps or still experience these connection issues, please feel free to let us know.

Thanks for getting in contact and providing this additional information.

So we can get this looked into, would you be able to confirm whether both accounts are launching Rainbow Six : Siege from the same launcher client.?

Also, while this should not affect matchmaking, would you be able to confirm if these are both the same edition of the game.?

Lastly, please feel free to contact our support teams directly with as much information as possible including system and network files if possible.

You can find more details on how to submit this information in this FAQ, but if you require further assistance doing this... Read more

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these.

I understand this may not be the response you were hoping for but if you feel this sanction was applied incorrectly, please feel free to contact us directly providing as much information as possible.

Once your appeal has been reviewed, you will be contacted back with the verdict.

Thanks for getting in contact and sorry to hear you received this temporary suspension due to a connection issue.

I will certainly forward your feedback to our game team for further review, but in the meantime could I recommend working through our connectivity troubleshooting as we have had many reports that this helps provide an improved service.

Sorry to hear you have experienced this in game, however the Support team have no access to specific details regarding account sanctions or the ability to overturn these. I understand this may not be the response you were hoping for but at this time you will need to wait out the duration of this account sanction.

While we hope you do not experience this again, if you feel you have been matched with another player using an exploit or wish to provide reports of any further harassment, please feel free to contact us by using the steps outlined in this FAQ.

Hi there, thanks for getting in contact and thanks for your query.

To confirm, a players "ping" is generally based on their location in comparison to the game servers themselves. As such, playing games with a friend in another region will often cause one of you to experience higher ping as you are describing.

While i will certainly forward your feedback for further review, there isn't really a workaround to improve your ping while playing on a different regional server.

You may however wish to work through our connectivity troubleshooting to improve your basic connections performance, you can also find furth... Read more