Ubi-Litten

Hi there, while we are not able to discuss specific account details on these forums, please feel free to contact us via Twitter or by creating a support ticket with us ticket with us here.

In the meantime, if you have any further questions or are having any difficulty contacting us using on... Read more

Hi there, sorry you are experiencing this issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our basic troubleshooting steps as outlined here.

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the FAQ guides below :

Generating a DirectX Diagnostic Report
... Read more

Thanks for getting in contact, we have been made aware aware that some software may interfere with the Uplay PC overlay.

One way to solve this is to disable all background applications while you are playing a game with Uplay PC. You can find an FAQ that shows you how to do this here.

Also, if you use MSI Afterburner, please try the following:

- Make sure your version of RivaTuner Statistic Server is up to date.
- In the RivaTuner Statistic Server settings, set Custom Direct3D Support to enabled for Uplay enabled games.

Thanks for getting in contact and sorry to hear you are having this problem while attempting to purchase Division 2.

In most cases our web and Uplay stores will automatically redirect to the correct regional store for your location.

If you feel this is not the case, please feel free to contact us with further details of your location and account settings and we can get this looked into further.

Hi there, sorry to hear you believe you have been suspended incorrectly due to some audio software you have on your device.

While the support team do not get specific details regarding account sanctions, but please feel free to contact us with as much information as you have available and we can get this looked into.

You may also wish to reach out to Battleye directly if you feel this software is affecting your game experience..

Thanks for getting in contact and sorry to hear you believe your account has been compromised.

While we are not able to discuss account sanctions on these forums, we will certainly be able to look into this for you if you would be able to contact us with any supporting evidence you may have available via ticket or our live chat service.

Apologies for any confusion or inconvenience this may have caused..

Hi there, thanks for getting back in contact and confirming this information.

Without going into too much detail I can see that you had created multiple cases regarding the same issue so these will have been automatically merged to prevent any confusion or duplication of the support you are receiving.

You should have received correspondence regarding this but if you did not I apologies for any inconvenience.

Please note you can view any cases on your account regardless of their status by going to the "my cases" section of our support site, but if you have any further queries, ple... Read more

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

Hi there, thanks for getting in contact.

The Ubisoft Support team take no part in the account sanction process, not are we able to discuss any sanctions via this service.

If you feel your account has been sanctioned incorrectly, please feel free to contact us and we will make sure this is looked into.

Please note, given the current global events, these processes are taking slightly longer than standard but you will receive a response as soon as possible.

Thanks for providing this detailed feedback and video clip, I will certainly be sure to forward this to our Rainbow Six team for further review.

In the meantime, if you feel you are matched against a player using an exploit, you can report the details to us directly.

Hi there, thanks for getting in contact and providing these additional details.

I have checked your case and can see you were contacted by a member of our support team asking for these so if possible could I ask you to go to the "my cases" section of our support site and update your case with this information directly.

Thanks for getting in contact and sorry to hear you have not been able to redeem these club rewards.

I have checked your account and this patch should now be available if you would like to check this.

If you have any further queries or need additional assistance, please feel free to let us know.

Thanks for getting back in contact and sorry to hear you are still experiencing these disconnections triggered by the Battleye system.

To see whether this is caused by another program you have running on your device I would advise to disable any background applications as advised here and see if you still receive these disconnections.

If you are still being removed by Battleye could I ask you to ... Read more

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

Hi there, sorry to hear you believe you account has been suspended incorrectly.

While the Ubisoft Support team take no part in the account sanction process, we can certainly get this looked into for you.

If possible could you contact us with as much supporting evidence you have available and we will be sure to forward your appeal for further review.

Hi there, sorry to hear you experienced this game and for the slight delay in responding to your query.

While I hope you do not experience this again. if you feel you have been harassed by another player, please feel free to report this to us directly and we can get this investigated further.

If you are having issues with your Steam overlay while playing For Honor.

To try and get this resolved could you please follow the steps below:

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:

- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you need any further assistance completing these steps or still encounter issues please feel free to let us know.

Hi there, we are not able to transfer any content or progression between accounts or platforms.

I understand this is not be the response you were hoping for and will certainly forward your feedback to our game team for further review.

Please keep an eye on our official website, forums and social media outlets for any news and updates as they are made available.

Hi there, we could certainly assist with this, but as you are advising this is relating to a different Ubisoft account, could you please contact us with further details of your query or attempt to catch one of our support agents via our Live Chat service when available.

Hi there, sorry you are experiencing these connection issue while playing your game

While the support team are not able to reduce or overturn any sanctions which may have been put in place, we will certainly forward your feedback to our game team and can also attempt to assist with your connection issues.

So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to ... Read more