Ubi-Massilia

Ubi-Massilia



23 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @hpoonis2010

Sorry to hear that you're experiencing issues with this convoy in The Division 2.

Could you please send us a video of the issue so that we can transfer it to the game team in order to investigate further more on this issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @mysticslayer

Sorry to hear that you're experiencing issues with the DARPA Research Lab mission in The Division 2.

Could you please send us a video of the issue so that we can transfer it to the game team in order to investigate further more on this issue ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Noggsy @Aced_100

Sorry to hear that you're experiencing the same issue.

Thank you for reporting this issue to us. We are currently looking into it.

Please keep an eye out for new information and news at our ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @As1r0nimo

Happy to hear that the issue is now solved !

If this happen again, please send us a video of the issue so that we can investigate further more about it.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 


21 Mar

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @AlpineBrisket

Sorry to hear that you're experiencing issues with the levers in the Countdown mode.

Thank you for the video provided, I'll transfer it to the game team in order to investigate further more on this issue.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @LT-WOLF @P0ker-Face

Sorry to hear that you're experiencing issues with Hardcore Characters in The Division 2.

Could you please send us ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @PoohAtrezo

Sorry to hear that you didn't receive the blueprint for the Liberty Exotic.

Have you updated your game with the latest version available ?

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Anxin-liu

Sorry to hear that you're experiencing issues with The Pentagon mission in The Division 2.

We received multiple reports from players and we're currently investigating on this issue.

Please keep an eye out for new information and news at our Forums.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Kabal81 @N3mB0t

Sorry to hear that you're experiencing issues with the gear set True Patriot in The Division 2.

Thank you @Kabal81 for all the information provided !

I will transfer your feedback to the game team so they can investigate further more...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @LT-WOLF

Sorry to hear that you're experiencing issues with Hardcore Characters in The Division 2.

Could you please send us a screenshot/video of the issue ? (You can upload the video on a video hosting website and send us the link)

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Primebeef78

Sorry to hear that you're experiencing technical issues while playing The Division 2.

Have you tried to follow all the steps in this article ?

If the issue still persis...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @nzgtx590 and welcome to the Forums !

We received a lot of tickets from players recently and that's why it's taking some time before responding to everyone.

You will receive a response as soon as possible, sorry for the inconvenience.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Mr_Victim

Sorry to hear that you're experiencing issues with the apparel cache keys in The Division 2.

We received similar reports from players and we're currently investigating on this issue.

Have you tried to reboot your game ? Some players said that they got their keys by doing so.

Sorry for the inconvenience, please also keep an eye out for new information and news at our Forums.

In the...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @Subrias @johnchee0311

Sorry to hear that you're experiencing issues with the Pentagon mission in The Division 2.

We received multiple...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @owkle

Sorry to hear that you're experiencing frame dropping while playing The Division 2.

Have you tried to follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, ...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @BB-Ghost @GnarlyAtol1793

Sorry to hear that you're experiencing DELTA errors while playing The Division 2.

Could you please follow...

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Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @ZRT_Article

Sorry to hear that you're experiencing frame dropping while playing The Division 2.

Could you please follow the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

Comment
    Ubi-Massilia on Support Forums - Thread - Direct

Hello @dapz

Sorry to hear that you're experiencing crashes while playing The Division 2.

Have you tried to follow all the steps in this article ?

If the issue still persist after this, feel free to come back.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you !