Ubi-Milky

Hi everyone, thank you for posting about this issue, I can confirm we are still investigating an issue with degradation on the server that could be causing synchronization issues with achievements and also connectivity. We are monitoring the situation and will update you when we can confirm this is fully resolved, thank you for your patience.

Please check our support banner for any further updates - https://support.ubisoft.com/en-GB/News/000097118/

Hello gierszon, thanks for posting. Occasionally it can take up to 48 hours for a purchase on Ubisoft Connect to appear in your library.

When did you make this purchase and for what DLC so we can check this for you please? Do you have access to The Sunken Treasures DLC, the Botanica DLC or The Passage DLC or none at all?

Thanks for posting the link you found HexForger.

We are currently investigating an issue affecting our online services which can cause issues with connecting to our Anno 1800 servers.

We apologise for any inconvenience caused and will do our best to update you when this issue has been resolved. In the meantime, please keep checking this banner for any updates, thank you -
https://support.ubisoft.com/en-US/News/000097118/

Moving this to The Division 2 Player Support section.

Hello D7MSG, thanks for reporting this and what time that you usually experience this lag.

The MENA servers are currently being monitored as we have had several reports of performance issues with FPS and connectivity, if you can could you please answer the following questions? -

Country?
ISP?
Using VPN?

Once we have this information, we can add you to our report of players affected thank you,

Hello Expelli.armus, welcome to the forums.

We are currently investigating a degradation that is affecting our PC players ability to connect tonight on the 9/5/2021. This may also affect your ability to connect to your friends at this time through the Ubisoft Connect launcher. We hope to get this resolved as soon as possible.

Please keep checking the following links for any updates -

https://rainbow6.ubisoft.com/status/
... Read more

Hello ChristoperSmith, thank you for posting and welcome to the forum.

Sometimes there can be a delay synchronizing your achievements and stats on our servers on our website.

To find what information we have on your account, please get in touch with us through one of these links and verify your account. We can then tell you what data we have on your account privately such as wins, losses, matches player and MMR score as we are unable to go into detail and share this with players publicly on the forum, thank you.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello GBDS18, that's brilliant news, thank you for the update.

If you have the time, please post the solution that worked for you. This may help other players who experience similar, thanks again.

Hello Pad.Trick and Ro_64, I can confirm there is some degradation affecting our Siege servers at the moment and we are investigating a fix for this now.

This will affect your ability to connect and your achievements.

Please keep checking the following links for any updates -
https://rainbow6.ubisoft.com/status/
... Read more

Hello WoahStepBrooo, thank you for your post.

The game removes any MMR you should have received and pretends the match never happened. After it is discovered a cheater was in your match and was either banned or part of a ban wave, the MMR can be adjusted after the fact, later down the line.

This is because the game does not want players unfairly boosted by a cheater on the team helping them, even if you had no idea you were playing with a cheater, it is to help keep the match fair so no one benefits from a cheater.

The game removes any MMR that should have been rewarded and that cheater will have been permanently banned from the game.

Sorry for any frustration this caused you after your game.

Whilst we are unable to advise installing third party software and VPNs in order to connect to a different data server, thank you for providing another workaround to changing data centres manually F.i.o.n.a.

Hello TactiCol2011, I am sorry to hear this, thank you for bringing this to our attention.

What quests do you currently have saved in your log that are in progress? Or if no quests are visible at all, which was the last quest you can remember completing?

Could you also tell us which game update version you are currently playing and which DLCs you have installed please?

Before I ask you for your save file, you may find verifying the games installation files, could resolve this issue with the quest book.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here... Read more

Hello Marindos91, thanks for posting, I have moved your post to its own thread as I do not believe it is related to the FPS issue where you posted originally.

I am sorry you were unable to make a support ticket with us, have you tried our UK support website here, usually the 'Submit My Case' button should appear, alongside a text box where you can explain your issue and a button to attach save files and system files as needed - https://support.ubisoft.com/en-GB/Cases/New

For the various crashes and hangs you have experienced, I would suggest following each one of these steps that you h... Read more

Hello finacoles2 thank you for also posting about this issue you have experienced.

For these crashes, as Ubi-Orion asked could you all please try every step in this article here to help resolve these crashes, as this support article contains the most common fixes for crashing in our games - https://support.ubisoft.com/en-gb/Article/000061047

If you are still experiencing these crashes after following all the steps in this article, we will need to gather everyone's system files to do a deeper investigation and to see if we notice any patterns such as windows versions, driver versions etc

Please visit our website here - ... Read more

Hello SirHarryPierce, thank you for those images and for your observations, we will forward this to our Anno team to check if they are aware of these affected buildings and heavy industries too, thanks again for the help as always.

I can confirm that the issues reported previously were noted as only visually incorrect in menus and reports, but they should continue to function as expected/intended correctly, in the background.

Hello everyone, just a quick update.

We are currently investigating an issue affecting our online services for the game.

Problems with connecting to the servers, high latency and disconnections may occur while the degradation is ongoing.

Our teams are actively working on resolving the issue.

We apologise for any inconvenience caused and will do our best to update you when this issue has been resolved, thank you

Hello SirHarryPierce! Thank you for trying those steps by Ubi-Orion and thank you for the video.

I am sorry to see this crash persists when sorting through larger populations and residents. I will open an investigation into this now.

thank you for providing us with your case number, we will do our best to update you when we hear back from QA regarding this issue.