Ubi-Milky

Hello LotusTheSIav3, I am sorry to hear this about your ban, regrettably we would be unable to lift this.

All players are responsible for securing their account, which is why we urge players to enable 2FA on their accounts so nobody else can use them in case of situations like this. I apologize we would be unable to help you this time around as that account will now be permanently banned from playing the game again.

Please make sure that nobody has access to your Ubisoft account in the future by enabling two factor authentication and not sharing your password with anyone, please also make sure to log out of other devices.

Hello Adreno420, thanks for getting in contact.

To check your account to see when your renown booster was activated and to see if you were rewarded renown was added account side (as this has been known to be sometimes only visual) I would recommend restarting your game and see if there is a noticeable increase in your renown.

If you are still unsure it was rewarded please get in touch with us through our support site where we can give you this information after verifying your account.

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New ...

Hello lorenznino, if you are having this problem with the launcher, please make sure to completely log out of both Steam and Ubisoft Connect before trying to launch the game with a different account.

One of the launchers may be running in the background still after closing the program, to close it completely, use the Windows Key and the S key to bring up a search box, then search for Task Manager. You can also use Control, Alt and Delete keys to bring up Task Manager too. Select both launchers if they appear in the list and select End Task.

Then try launching the game again, knowing that you have successfully completely logged out of both launchers and previously closed them down. This should then prompt you to log in with the correct account details and hopefully stop this error message about incorrect accounts.

Sorry to hear this H-BREAD-H, a ban will occur after being warned once for a disconnection or leaving a match late, after the same situation occurs a temporary ban will be placed on your account. We are unable to remove temporary bans.

Hello DrFluffykins, thanks for contacting us about this, to bring this to the attention of the team ad feedback, would you be able to capture a few images of the garage doors in question to illustrate your point? Thank you for the help with this.

Hello mahdiawam900, thanks for getting in touch. Any rewards redeemed on your account and found in your game will not be lost if you need to unlink your Twitch account for any reason. We will still be able to see them redeemed and active on your account from our side if we were to check your account. Hope this helps!

Hello SkytxV7, what version of the game do you play Vulkan or DirectX? What region are you located in? And is it possible you may have been given a chat ban recently stopping you from communicating with other players?

Once you can let me know these details I will do my best to investigate this further for you.

Hello ryan191919, thanks for getting in touch with us, at the moment this issue is known to us and under investigation.

Please see this post for two possible workarounds for this in the meantime -
https://forums.ubisoft.com/showthrea...EASE-POST-HERE!

Hey SuperBlaze907YT, thanks for getting in contact with us. This could be down to any number of reasons.

What kind of headset do you use? How are the channels set up - is it stereo or surround sound 2.1,5.1,7.1 etc?

What do you have this set to in the in game settings and windows settings, are you able to take a screenshot and upload it for us to view?

The first thing I would suggest is to reinstall your audio driver for your headset. You can find this step in this Windows 10 article, but I would recommend trying every step in the guide too as this usually solves most common audio and device issues regardless of which game they may seem to effect -
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Hey EnjoyTheGame., thanks for helping another player out. This is correct the playlist of game modes will be available on weekends up until February 22nd.

More information can be found here on our website -
https://www.ubisoft.com/en-us/game/r...oad-to-si-2021

Hello betel. thanks for contacting us about this. Is the the only map that was affected by this?

For anything to do with textures loading incorrectly we first as players to verify their game files as this often solves this type of problem with the maps, as it corrects the game files and replaces any bad ones.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
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Hello RlDDERS, at the moment console players are unable to play with PC players in the same match, apologies, the game is not cross platform, only PS4 and PS5 players can play together and the same with Xbox One and Xbox series X players.

Sorry to hear this TsAkaCgr98, do you get any particular error code when you can not connect?

If you believe the disconnection was because of our servers please check our server status here on your next disconnection, this will tell you of any maintenance degradation or outages -
https://rainbow6.ubisoft.com/status/

Do you encounter disconnects very often? What server are you connected to when if you do?

Hello sa-19, thanks for getting in contact with us.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums as this is classed as personal information.

Please see our 'Cheating and Bans' post here for more information on what you can do and how to contact us -
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Hello Benji.LL, thanks for getting in touch about these audio issues you have experienced.

Both of these issues I have heard of bother from other players, but the fact you have started experiencing them recently is quite interesting.

What kind of headset are you using and are you using any enhancement software with the headphones that may be incompatible with Vulkan?
If you are using any sound effect plug ins, Windows enhancements, or audio software such as surround sound controller apps, have you tried uninstalling or disabling these and playing Vulkan mode without them?

Can I ask have you also tried reinstalling your audio driver for the headset you are using? I has a similar issue recently with off sound effects in another game, after reinstalling my audio driver, the issue was resolved for me.

Hello Farkas, sorry to hear about this, what was the day and time you disconnected from the game?

Did you receive any particular error code when you can not connect?

If you are encountering these disconnects on a regular basis please try all of our connectivity troubleshooting including port forwarding your router - https://ubi.li/YPwnl

If you run into any trouble with the steps, please let us know and we will do our best to advise, you can also contact your network provider for help in setting up port forwarding on your router.

Hello M_I_N_C_H, sorry to hear about this issue you have been facing.

If you need to wait for a game for longer then 5 minutes, we recommend restarting your game or router to re-establish your connection to the servers.

When players try to re-join a match in progress after never finding a match in a lobby, this is known to sometimes give a abandonment sanction to the player, apologies for this occurrence, we are investigating how to resolve this for players.

Hey F3.Jesse.Reid, thanks for getting in touch.

Do you still need help with your high ping issue?

What kind of ping levels do you get when connected to these servers? Have you by any chance changed your data server to another then experienced this?

Let us know if you require any help with this.

Hello Excisbad...., sorry to hear about issue you have faced, are you able to record some footage of this and post it in the thread?

When this happens to you, is it only on certain maps and how does your ping counter appear when this happens?

Hello ZsidauKaraj, thanks for contacting us.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

Before posting about your ban please see our 'Cheating and Bans' post here for more information on what you can do about this -... Read more