Ubi-Milky

Hello JoNe..., thanks for posting and welcome to the Siege forums.

There could be several reasons why your game may be crashing, thanks for letting me know you have verified you game files.

Can I ask if you launch Task Manager through Windows, are you running any background applications that you can close down when you want to launch the game? This is usually the main culprit for performance issues and crashes in a game. Please check out this link for more information - https://support.ubisoft.com/en-GB/Faqs/000025721

I would also make sure you have recently updated your graphics card driver, as Nvidia and AMD now usually release monthly updates. Please also make sure you are using the l... Read more

Hello EJBrBr, thanks for getting in touch with us about the Lunar Sale, I believe the sale ends on the 22nd of February so you have another week to go.

Hello slamtoe, thanks for posting and getting in touch, I have removed the link for now, now that I have watched this as it is classed as naming and shaming which is not allowed on forums.

Were you able to use the 'Report A Player' tool in game?

When you use this tool in the game, it automatically tells us the date, time and players name, so we have all the evidence we need, for the security team to review. If so we can look into this further, thank you.

Hello there AUGUSTO15745,

At the moment, we can only provide support in this forum in English.
If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below -
https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello there JAFMT,

At the moment, we can only provide support in this forum in English.
If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below -
https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello LuvSniperr-, thanks for posting. All players who were eligible for Drops and packs who had the necessary watch time have now had the rewards pushed to their accounts.

If you did not receive a certain drop on your Twitch Inventory page - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to our players accounts.

Hello MyAimmTrash, thanks for posting about your Twitch Drops and welcome to the forum.

We have been informed that all players who were eligible for Drops and packs, who had the necessary watch time, have now had their rewards pushed to their accounts after a small delay.

If you did not receive a certain drop on your Twitch Inventory page - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to our players accounts.

Thanks for the update OrgansInOrbit, happy to see you were able to get the packs in the end. We have now been told that any players that were eligible for packs or drops should have received them by now after an initial delay in the content being delivered to players accounts.

Hello WaterNoWetness, thanks for posting, we did not mean to say we can not physically PM players, if this is how this came across, rather, we are able to PM players, but we typically do not do this as practice on the forum as player support agents, as we are to answer player queries publicly instead, not privately one to one as this is what our Ubisoft Support website and social media channels are for instead.

If you would like to report any kind on cheater / toxic players in the game, we encourage you to do this privately through our support channels here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello WaterNoWetness, if you would like to contact us about this privately through a support ticket we can see what can be done, at the least we can pass your feedback about this onto the team.

As you would be reporting a toxicity in game and how it has affected your boosters in game we would need to know the following -

- Exact time and date of match if possible
- What was the player doing?
- Player names / were they playing in a clan?
- Any video clips as evidence you may have

We would also need to know what kind of booster you activated and on what days at what time if you have made note of this, the more information we have to go on the better to feed this back to the team and come to a decision, thank you.

Please contact us on one of these channels -

Twitter Support - ... Read more

Hello Shoulders66, did you reach out to Ubisoft Support through a case to appeal a ban?

We would be unable to help you with a ban appeal over forums, you would need to contact us privately to do so. Smurfing is against our Code of Conduct and will be considered cheating, we recently updated our code of conduct here - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

We also have an article that explains affects smurf players have on the game - ... Read more

Hell sirmoose1, further to what UbiShoreman asked, we are unable to lift temporary sanctions for players but receiving a 4 day ban is quite unusual, did you take note of what the abandon sanction message said you were banned for? Did you notice any warning messages leading up to this?

Hello BuhReeZ, what was the time, date and time zone when this happened, as I can check for any degradation on the server over the last few days?

Did you leave any previous matches that day, or in a previous days play session?

Sometimes an abandonment/disconnection penalty will be given later on, in a future play session when the player logs back in because of a delay with the server when the player originally disconnected or left a match, so the penalty can be given later on instead of when it happened originally.

Please note we are unable to remove temporary sanctions for any player, we do not have this ability.

Hello Kamala_Paris, welcome to the forums and thanks for posting.

Sometime running different display options such as borderless, full screen and borderless windowed mode can affect the games ability to select an option higher the 60Hz/Fps. Have you been able to test each display option to see if you can then allows you to alter the FPS setting in the settings too?

Hello there Mr denzwashington,

This message usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.
Do you have several Steam or Ubisoft accounts?

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello Draekon666, thanks for getting in touch with us about this error code.

This error code 2-0x00019008 usually means a player has been kicked out of the game for inactivity, but this does not seem to be the case for you.

1. To resolve this could you first make sure the games .exe file and the BattlEye .exe file is whitelisted in your antivirus software Norton Internet Security 360.

2. Next could you please make sure the game and BattlEye is set to run with administrator rights -

- Locate the games installation folder for Rainbow Six Siege and BEService or BEService_x64 application file
- Right click on games .exe file and the BattlEye.exe files and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Do this for both the launchers and games .exe file
- Now try launching the game from its .exe file and also the launcher

Ple... Read more

Hello and thank you for letting us know this about the recent weekly challenge EyeofGuy.

Have you been able to check if progress has been counted on the Ubisoft Connect mobile app as well as the website other than the in-game Connect overlay?

Hello RazesCH, I have checked your case number and I can see you had a chat with another agent and they explained that you have more then one Ubisoft Account, which is why you are having this issue as mentioned in my original message, we can transfer the content to the same account but we would need to verify both of your separate Ubisoft accounts first and can see the agents have asked for certain proofs of purchase from you to verify the different accounts, I will not be able to go into any more detail then this however, please check your email for more messages from the team.

Hello RazesCH,

When you see the message - "There was a problem authenticating the ownership of this product."
This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums but I can see you have said you have contacted us already over support so you are halfway there to getting this issue resolved.

When you contact us through your support case, so that we can locate your correct Ubisoft account, please make sure to tell us any past emails you have had, and previous Steam usernames and unique Steam ID numbers, we may also need to see a full uncropped screenshot of your proof of purchase from the game too.

Another thing worth mentioning is that if you bought the game in Steam, but you bought the DLC year ... Read more

Hello jonehau03, sorry to hear about your disconnection and sanction after trying to re-join the game, we are aware of this issue and we have been investigating the cause, would you be able to tell us the following about your sanction so we can look into this further and report these details to the team investigating? -

Platform?
Date sanction was given?
Time of sanction?

I have also renamed this thread in hopes any other players with the same issue may be encouraged to post here the date of their sanction too for or investigation.