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Ubi-Milky

Ubi-Milky



31 Jan

[Gameplay]3rd Party Modded Controllers

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello bubba_mcgee15, thanks for posting about this, could you give us more information about this please, what controllers are you referring to, for what platform and how have they been modded please?

30 Jan

Steam Siege account not linked to my Ubisoft account or any email?

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello IgorPogdanoff, for any account related issues, it would be best to contact us privately over our support channels.

To help with this please let us know your Steam unique ID number, any Ubisoft usernames or associated email addresses you have used in the past as well as letting us know of any other platforms, console or Twitch you may have linked. The more information you can give us the better chance we have at locating the correct account.

Please contact us on one of the following channels and make sure to give us as much of the requested information as possible to prevent any delays in solving this issue for you -

Twitter Support - ... Read more

key

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Noosebrother, thanks for getting in touch with us about your key. Can you try launching the game from its .exe file in the installation folder for the game and make sure it is set to run with administrator rights? -

- Right click on the game .exe file and the games .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Now try launching the Ubisoft connect .exe file

Let me know what happens next after saving these settings then trying to launch the game?

Rainbow Six Siege won't start. "blocked loading of file"

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Andreii6m, did you try the solution given above which is to run the game in administrator rights?

Locate both the games Rainbow Six Siege .exe file and the the BattleEye.exe file in your Rainbow Six Siege installation folder.

- Right click on.exe file for both and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Do this for both the launchers and games .exe file
- Now try launching the game from its .exe file

Let me know what happens next and if this resolves the issue for you?

[Ubisoft Connect]Unable to connect - 0x00000209

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello I3d4f5g6hI, thank you for getting in touch with us, an easier way to find out why you may be unable to connect would be to check out our list of known error codes from our website to see if this matches the error code you receive, you can find the list here where the 0x00000209 error code appears - https://support.ubisoft.com/en-GB/Article/000066044/

The best way to troubleshoot this would be to first use our connectivity troubleshooting steps before getting into launcher logs and network adapter information as the problem with connectivity is often a lot simpler and can be more easily fixed after following these steps - ... Read more

banned for no reason

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello JackMcDevin, sorry to hear this, usually you will receive a sanction after receiving a warning for disconnection or leaving a game just before the match is about to begin.

How long were you waiting for a match originally that you decided to cancel the search for?

Can I also ask you how much time had passed between leaving the search for the original match, and the time when you received the ban?

Are you also able to tell us the exact date and time of the sanction so we can check your account?

How to bypass the activation code when opening R6 with steam

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Warlock4848, thanks for getting in contact with us. Please make sure first of all to run the game and the launcher with administrator rights as this may resolve the problem for you.

Could you please try the following -

- Locate the games installation folder
- Right click on the games .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Now try launching the Ubisoft connect .exe file

Let me know what happens next after saving these settings then trying to launch the game?

[Bug/Glitch]Ubi Connect Friends list not loading

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Zutess and ANIMEinaHOODIE, were you able to try the workaround given in my previous message, reinstalling Ubisoft Connect without any success?

This issue seems to have reappeared recently for a few players and it is under investigation.

If you are able to send us a file through our support case of your launcher logs this will be very helpful to our team as we may require more information after the latest update.

If you would like to help us, we will need your launcher logs which can be found by following this guide -
... Read more

[Website]Twitch Drops error - "An error occurred while enabling rewards..."

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thanks for letting us know you are still affected by this issue, if anything changes and you receive your drops and can successfully link your account please let us know and we will do our best to keep you informed if we have any news on this.

For the time being I have added the following player names to our report we are sending over to the team -

NearVengance
B1rd0ftheHermes
kevykev2101
llLIGERll
No1sy-
PhilVortex

Thank you.

[Ubisoft Account]Getting a error code after just relinking my account, need help!

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello FurryMustache4, this certainly sounds like the game is linked to the wrong account as this is why you will usually see this message.

Can you please clarify for me what platform you are trying to play the game on now, Steam?

In order to help you find the correct account to log into the game with, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

If you can reach out to us via our social media channels, please make it a private Direct Message with your Ubisoft ID or Ubisoft email address, also any platform account names you may have linked such as Xbox console names and Steams unique ID number as this will allow us to find your account faster.

Please message us with this information through a private message -

Twitter Support - ... Read more

Anti-Semitic Player Report

Comment
    Ubi-Milky on Support Forums - Thread - Direct
No problem BlopsRusher, thank you for reporting this.

If you see anything else like this in the community, please use that link above or please contact us privately through one of our support channels with evidence.

You can contact us anytime over the following websites -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

[Ubisoft Account]How many days left? - Name Change

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Chupapi.Munanyoe, for any future name change requests please refrain from posting about this in game related forums.

We have been asked to redirect you to this thread where you should be able to get a quicker response -
... Read more

Ping Alto

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello there Gabriel_Blaze00, thank you for getting in contact with us about your issue.

At the moment we are only able to offer support in English in the forum.
If you are able to use a translator to type in English, we can try to help you here, as we are unable to offer support if questions are posted in a different language.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our Ubisoft Support website, by logging into our Support website, here - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Sub... Read more

MOVED: That horrible authentication error - no help, Ubisoft? Really?

Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello RazesCH, I have answered your post on the Ubisoft forums as well as informed of the case and Live Chat you had with our support agents and the email support you received as well.

Typically we try to respond to social media messages and email support within 48 hours when we can but account related issues can sometimes take longer when a player has a problem such as a authentication issue which takes time to resolve as we need to gather as much information from the player to locate their correct account. Forums support can be slower and we typically try to respond to players within one week.

I can see your case is being resolved by agents currently and we ask you for your patience whilst we try to help you locate the correct account and once again have the ability to access the game. We are not ignoring you please be assured, but these cases can take time and are difficult to resolve over a live chat as we need as much information as possible, thank you fo... Read more

[Crash/Freeze]Rainbow Six Siege crashes during the gameplay loading screen

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello SCP.247, love the cat avatar.

I have a few fixes that may help resolve this crashing issue for you, these include -

- Run the game as administrator via the game's .exe file using the files properties option
- Update Windows OS to latest version
- Install game to another Hard Drive or SSD drive if available
- Verify the game files to fix any corrupt or missing files
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Do a System File Check (SFC) for any corrupted system files and a CHKDSK for any corrupted hard drives

This support article should explain how to perform some of the above steps -
... Read more

[Issue Not Listed]Player report for Toxic

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Ouz., I am sorry to hear this happened to you in game and sorry equally for your team mate. Thank you for the video. Regrettably we are unable to remove temporary sanctions or give back MMR as this is only handled by the game and we do not have the ability to do this.

29 Jan

Micro-Freezes to total freeze in Display Option menu

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Beef.Master, thanks for posting, please be advised it may be better to start your own thread about this if original thread is over a year old.

Previously we were unable to resolve this issue for players as we did not have enough information or evidence provided. Are you able to record a video for us to see the stutters in action?

Can I also ask if you are overclocking your computer or what software you have running in the background that is not a Microsoft program, this can be anything from VoIP, RGB controllers, overclocking software and hardware monitoring overlays?

In house purcase not working, can not check out.

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello GraveYardSlayer, which version of the game are you using? DirectX or the Vulkan mode and have you tried using both?

I have heard that this of a similar issue to this before that affected one particular version of the game for the player, but the player was able to make purchases in the other version of the game.

Do you have a screenshot of the type of error message you receive when trying to make the purchase for context in game?

[Gameplay]Ranked matchmaker puts me on orange team 96% of games

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Luoppis, thank you for getting back to us and thank you to your friend for joining the conversation also.

I would like to ask the team to look into your account directly as it seems a bit of an anomaly why this only seemingly affects you, we haven't really come across this behaviour with any players or at least it has not been reported to us other than in this very thread as far as I am aware.

Could you please tell us which location you live in / which data server you are connected to and what data server or location your friends play in who occasionally team up with you please?

Could you also tell us who your ISP is and if you use any sort of VPN? I will need to gather more information on top of what you have already given us in the form of statistics to present to our QA team.

[Achievement/Trophy]Ubisoft Club Account leveling

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello there Schnitzel3001, welcome to the forums and thanks for posting.

I believe there are 34 core challenges to complete in the game for Ubisoft Connect