Ubi-Milky

Hello Branchsan, welcome to the forums and thanks for posting.

It has been reported that some players are currently having issues receiving Twitch Drops for different Road to Six Invitational Streams.

We have a workaround provided in a pinned thread, please let us know in that thread if this solution works for you or not as we are adding player names to our investigation who have been effected by this when the workaround had not helped in their case - ... Read more

Hello Sir___Galahad, sorry to see the game is crashing for you. By the looks of things your PC specs are absolutely fine.

Could you please make sure first of all, the GPU and the Windows 10 drivers are fully up to date?

To download the latest Nvidia drivers, follow this link -
http://www.nvidia.com/Download/index.aspx

To update your Windows OS select these options -
Select Windows Start in the taskbar> Settings cog > Update & Security > Windows Update > Check for updates (Then after checking for updates, select 'view update history' to see your current version)
... Read more

Hello Temp.Xronier, thank you for posting.

You mentioned you have tried various troubleshooting already but can I ask if you are overclocking your computer with any programs such as MSI Afterburner?

Do you use any software in the background when playing the game such as -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

Please disable these applications from running in the background to stop any extra strain on your PC, by performing a full 'clean boot' -

- Press the Windows key and S buttons on the keypad and search for Task Manager
- Launch the app then navigate to the 'Start Up' programs tab
- Right click on any program or software that might be conflicting with the game such as the programs listed above and select 'Disable'
- Restart the computer then try launching the... Read more

Hello Camelion.__., where did you purchase the game key code from?

Rainbow Six purchased from Steam or Ubisoft Connect does not usually require a game key code as the game is pushed directly to your account after purchasing from these store fronts.

For this reason, you may need to contact the original retailer for the key is it is not valid. Was the key part of a promotion with a PC part?

Hello Davlanzz, as far as I can see on that date 2021-01-25 (GMT time) we did not have any degradation to the server or otherwise on record.

What I would suggest is if you continue to get this error code, which is a fairly common known error code to us, to try some connectivity troubleshooting for your PC platform first to see if this can improve your connection - https://support.ubisoft.com/en-GB/Article/000061976

If you need any help with any of the steps in the guide please let us know.

Hello koland666, sorry to hear about your disconnection. Do you know the exact time and date of the disconnection as I can check for degradation on our servers for that date?

If you believe the disconnection was because of our servers, at the time of your next disconnection, please check our server status here -
https://rainbow6.ubisoft.com/status/

If you encounter these disconnects on a regular basis, please try all the steps in our guide first to help improve your connectivity to the Siege servers -
... Read more

Hey no problem Radioactive6__9, thanks for the confirmation and happy to hear this, let us know if anything changes?

Hello Jager_luvs_u, your issue sounds more to do with your rather then computer itself, could you try all of the following steps in this guide for me? - https://ubi.li/YPwnl

If you run into any trouble with the steps, please let us know and we will do our best to advise, you can also contact your network provider for help in setting up port forwarding on your router, we also have a separate guide for this.

Can I also check, have you tried connecting to different data centres before? Are you currently connected to your d... Read more

Hello HuntaiMaster1, thanks for getting in touch.

As for the first issue, this is known to us and is usually caused by a corrupted save file, the workaround is to delete the save file as you already know, we have not found a permanent solution to this yet -
https://support.ubisoft.com/en-GB/Article/000061964

As for the second issue you have experienced, this is a recent issue that is known to us too that seems to have affected a few players, we have provided a temporary workaround in the link below -
... Read more

Hello everyone, whilst we are unable to lift bans for the game or server crashing, we can help to troubleshoot this so it hopefully does not happen again and understand what may have caused it.

Do you know what the exact time and date of the match was and what data centre you are all connected to?

Hello O-O.-, this may be a visual issue as we do not rely on third party websites to correctly track your stats for your match.

If you would like to find out what MMR you gained or did not gain as the case may be, please contact us through one of our support channels. We will verify your account first, then we can give you details of your loss and gain of MMR if you are able to give us the exact date and time of this match, thank you.

Please contact us with your Ubisoft username and email address through one of these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello Mysticalez, we may be able to do this for you through our support channels after checking your account has the correct email address link, as this may be the issue.

To get help with this issue, please contact us through private message through one of these links with your Ubisoft username and email address -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello spj., thanks for posting,

When you say that your player profile was not restored, you need to use the local player profile save on your computer not the online cloud one, deleting a save that is on the cloud will not be restorable which is why you lost your player profile after following the workaround.

You can change the settings in both Steam and Ubisoft Connect to disable cloud saving on games, as sometimes it can be checked by default in the launchers settings.

As for the main issue itself we are still investigating a fix, but can I just check are you using the Steam version of the game as I may be able to provide another workaround for Steam users.

Hello LEG_EA.SHIBA., thank you for getting in touch about your Twitch Drops and inability to connect the platforms together.

It has been reported that some players have had issues linking these accounts on and off, we are currently having more of these issues reported to us on forums after the introduction of the new Road to SI Twitch Drops were announced, so far we have provided a workaround in this thread - ... Read more

Hello everyone, thanks for getting in touch with us.

jeiel9876 - Where did you originally purchase the game from that it asks you for a CD key? If the game was bought from Steam or the Ubisoft Store the game should not prompt you for a key. You can connect the game to the same account as the Ubisoft account that you have connected to PS4, but you would need to get in touch with us directly with the names of your Ubisoft account, email addresses and your proof of purchase.

Please contact us on one of these links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello IFloppyPenguin, I'm sorry to hear this, we are unable to restore MMR for any players, but I would still like to see the video clip if you are able to post it, did you receive any kind of message after the match had ended? Do you also have the time and date of the match please?

Hello djgamer138, thank you for getting in touch. Have you been able to make a support case with us about your Xbox crashing? We are aware of this issue with the Xbox audio cutting out and the console crashing. What model of Xbox do you have and is there a pattern to the crashes, do they appear at certain times?

If you have a case number with us already please let me know in the thread.

Hello MissQuantum, sorry to hear about your issue I will make a new thread for this as this seems to be a different issue.

What time and time zone were you playing the game? Did you notice any players with high ping or largely varying ping? What server do you and your friends play on? Once you can let me know these details I will do my best to investigate this further for you.

Hello Chupapi.Munanyo, for any future name change requests please see our dedicated pinned post below.

We have been asked to redirect you to this thread where you should be able to get a quicker response -
... Read more

Hello reptf, thank you for contacting us about this skin addition.

Do you have the name of the gun the skin is for so that we can narrow down the search or is this skins equippable on several weapons in the game? Does the skin have a unique name or is it actually named 'fire skin' ?

Hello lilirishboy29, for any issues related changing your email address on your Ubisoft account, you can contact us through our Support pages with photo proof of you signed into your PS4 console and signed into the Sony website and we may be able to change the email on your Ubisoft account after matching the details up if you are having trouble accessing Rainbow Six Siege. You can contact us privately here and we will do our best to help you -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more