Ubi-Milky

Thank you for this information enderzone2002o, if you would like to help report other keyboard and mouse console cheaters to us, please make sure to either use the 'Report A Player' tool in game to report a cheater, or contact us in private through our Support sites with the following information -

- What platform you were playing on?
- Exact time and date of match if possible
- What was the cheater doing?
- Suspected cheater names / where they playing in a clan?
- Any video clips of the match clearly demonstrating cheating

Once you can provide us with all of this information we will be happy to pass this onto our security team, thank you.

You can contact us here any time -

Twitter Support - ... Read more

Hello there Azycker,

At the moment, we can only provide support in this forum in English.
If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below -
https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello PrdBlackWatch, thank you for getting in touch with us about this.

To quote our Support article on this -

Some of the music we use in our games is our own. However, some titles are licensed and owned by the artists. If you post a video with licensed music on a video website, it may result it a copyright strike from the website. To avoid this, we recommend that you turn off the music in the game if you plan to record a gameplay sequence.

Can I ask do you monetize your Rainbow Six Siege videos on your channel? If so your video will not be blocked and these notifications are only meant to inform you that another entity, in this case BMG has wholly monetized this content within the system. We advise against disputing these claims unless you have a direct license from the claim owner BMG.

Thanks everyone for getting in touch with us about your Loadouts resetting when playing Event modes. This has now been confirmed fixed.

If you would like to read the patch notes GalaDoggo-R6 refers to, this can be found in our News and Announcements section of the forum and also directly from this website -
https://www.ubisoft.com/en-gb/game/r...43-patch-notes

If you continue to have a problem with your loadouts resetting post 28/1/2021, please make a new thread in this forum, thank you.

Hello i_Dobby_ thank you for contacting us about your Epic game purchase and sorry to see you are unable to launch the game without it asking for a key. Would you be able to try the following exit program steps, then let me know if this resolves this launching issue for you -

• Close the Epic Games Launcher.
• Go to your system tray, at the bottom right side of your screen.
• Find the Epic Games Launcher icon and right-click the icon.
• Select Exit from the menu that appears.
• Go back to the system tray and check if the Ubisoft Connect logo is there.
• If it is, right-click the logo.
• Select Quit from the menu that appears.
• Lastly, restart the Epic Games Launcher and launch your Ubisoft game.

If this does not work, could you instead launch the Ubisoft Connect launcher as administrator, find the game in your library and launch the game from Ubisoft Connect instead to see if this method stops the game asking for ... Read more

Hello there Azycker,

At the moment, we can only provide support in this forum in English.
If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below -
https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello DEX_Sevant, sorry to hear about the crash you experienced.

Has this happened in game to you often? Did the game crash to desktop for you or freeze in game?

We are unable to lift any sanctions you may have received for disconnecting from the game but we can help you try to troubleshoot this issue, if it happens often to you.

Hello everyone, this issue was reported as resolved for players affected by this in late December.

If this is not the case for you and you are not game sharing on console, please make sure to contact us through our Support websites with your proof of purchase for the Game Pass.

This will need to show your account name, date and transaction ID and will need to be uncropped.

You can find this information from the Xbox orders website - https://account.microsoft.com/billing/orders

Please get in touch with us with this information through one of the following channels and we will investigate why this has not been resolved for you -

Twitter Support - ... Read more

Hell Illilllilliiili, the reason we have not shared anything else with players is because we have no update on this to share. Our QA team are investigating this issue, we have acknowledged this on all Rainbow Six Siege forums and on our Ubisoft Support website where we have a banner informing players of the situation. When we have more news on a fix for this, a patch or anything else we can share, it will most likely be posted in our pinned thread above. Thank you.

Hey Teamrod14, for any information when the Test Server will be available on PC, please see the TTS reddit -
https://www.reddit.com/r/Rainbow6TTS/

We will also usually update the news section on our Ubisoft Connect launcher.

Hello everyone, if you are experiencing issues with your Twitch Drops and being unable to receive them, or being unable to link your account, please follow Ubi-Raziel's advice and checkout our pinned post as we have provided a workaround for now - ... Read more

Hello Jacksafc2004, welcome to the forum, Sunderland fan by any chance?

If you have yet to receive your Beaulo charm for subscribing please reach out to us on Twitter, Facebook and our support website for help. We will ask to see your screenshot of your Twitch subscription and we will need to know what your Twitch username is and any console usernames you have in private as we are unable to ask or go into detail on the forums.

Please contact us through DM or our support website here -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello CRC_USER, thank you for contacting us about your player ban.

When players contact us over our support channels we aim to reply within 48 hours, if your case is about a permanent ban this may take longer as we need to check certain details on your account first and may need to escalate to our security team which can take longer to resolve.

We have also updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

Thank you for your patience whilst we investigate your account.

Hello everyone, thank you for contacting us about your missing Operators on console.

To clarify on why some players may be missing Operators, if you are game sharing on Xbox, please read on -

For Xbox users, the game will allow you to play the game on different Microsoft accounts, as long as these accounts are used on the same console. Players can not share the game across separate Xbox consoles.

If your edition of the game came with Yearly Pass Operators, you should be able to share these with another account on the same console too, as their licence is tied to your base game.

However, Xbox players are not able to share operator bundles bought from within the in-game store, Operators purchased from the Microsoft store, or operators unlocked with renown. These can only be used on the Xbox account that purchased / unlocked them originally.

If you are still missing operators from the game and the above game sh... Read more

Hello operators, just a quick reminder, if you are unable to connect today we are deploying a maintenance that should last for around 30 minutes on console and PC.

Please read out Twitter post for any updates on this, such as maintenance completion time - https://twitter.com/Rainbow6Game/sta...widget%3DTweet

Hello Hexmor.Ns, welcome to the forums and thanks for posting.

It has been reported that some players are currently having issues receiving Twitch Drops. We have a workaround provided in a pinned thread, please let us know in that thread if this solution works for you or not as we are adding player names to our investigation - ... Read more

Hello everyone,thanks for posting.

It has been reported that some players are currently having issues receiving Twitch Drops.

We have a workaround provided in a pinned thread, please let us know in that thread if this solution works for you or not as we are adding player names to our investigation - ... Read more

Hello fistometimbers, thank you for contacting us about your avatar.

Usually a player will receive a warning and their profile picture will be banned if it is inappropriate for several reasons. If you try to reupload the image or use another inappropriate image you will receive a permeant ban from uploading custom avatars.

The following images will be banned -
• Condones terrorism
• Condones fascism
• Displays child abuse or show pictures of children
• Is in any way religious, political, prone to creating controversy or division
• Shows violent acts

If you think your avatar was falsely banned, you can contact us via these channels -

Facebook Support - ... Read more

Hello there MustyFry, thank you for inquiring about your ban.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

We are unable to discuss bans of any type on the forum, as this is a personal account related issue. Any discussion of bans may be merged into one thread and/or locked for that reason, thanks for understanding.

If you haven't already appealed the ban, you can contact us about this through the following channels -

Facebook Support - ... Read more

Hello there everyone, thanks for reaching out to us about your permanent bans.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - ... Read more