Ubi-Milky

Hi there Genghis.. welcome to the forums!

When you see the message - "There was a problem authenticating the ownership of this product." This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

Do you have several Steam or Ubisoft accounts?

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

You can contact us here through preivate message or our Ubisoft Support website -

Twitter Support - https://twitter.com/UbisoftSupport... Read more

Hey it could be a number of reasons but my guess might be that your network card in your laptop might be better then the one in your PC?

I had to change the network card in my PC as I wanted to connect to my 5ghz connection, but my network card was old and could only connect to my 2.4ghz and wouldn't not pick up the 5ghz. However, when I changed it to a newer slightly more expensive card my connection seemed more stable and was able to pick up the 5ghz too, before I upgraded even my mobiles internet connection was faster. This might not be the cause but its always good to check.

You can check to see what network card is installed in your PC by running a msinfo. Press your Windows key and start typing the word - msinfo then run as administrator , if you scroll down to the Network tab, then select Adapter you should be able to see Name and Product of your internet card you have installed.

It may be worth checking this on your laptop if you still h... Read more

Hello there sixteen.lines, welcome to the forum.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

Before posting about your ban please see our 'Cheating and Bans' post here, any additional ban posts will be merged together and locked -
... Read more

Hello davidcat3, thanks for posting in the forums about this.

What type of setup do you have as in do you use headphones or a mic combination and if so which brand?

I have quite a few troubleshooting steps you can try to fix issues like this, Siege had been known to switch around configuration of your sound output at times in the game.

Are you using Windows 10 with the game and do you have any other sound devices or usb devices that may be confusing the games input and output audio?

Oh yeah I just noticed! Nice one Milkee.

If you are playing through University Internet you may have what is called double Nat which means the internet signal and packets of data, have to travel through two routers before they can get to your PC which can cause issues with connectivity and Ping as the data takes a longer time to reach you, this can also cause connection issues because of the permissions needed and security to pass through two routers. This may be the case for you as this tends to effect players in shared accommodation with shared internet or players in public places like internet cafes.

I would still give the troubleshooting a go and also try changing your data centre via that guide provided as it may strengthen your connection to the server? Give the troubleshooting a go, even if you are unable to port... Read more

Hey Milkee., welcome to the forums and thanks for posting.

Which region are you currently in and do you know what regional server you are connected to?

You can check by following this guide - https://ubi.li/5aG7a

This error code usually means shows a message that a connection has been lost. For this and any other error codes you are experiencing I would recommend following our troubleshooting guide as well as setting up port forwarding by logging into your router and changing its settings.

Could you try each of the steps in this guide - ... Read more

Hey Vxctxr.. welcome to the forums and thanks for posting!

You should be able to change this setting permanently in the properties settings for the game within your launcher.

Which launcher did you purchase the game on, Steam or Ubisoft Connect?

Hey Para2normal, welcome to the forums.

The 'Please wait, synchronizing data' message is a well known error that we are hoping to fix with the Neon Dawn update. We have a whole thread dedicated to it here -
https://forums.ubisoft.com/showthrea...aining-Grounds


As for your PS4 lagging, have you tried any... Read more

No problem br0x4h you are very welcome! I was surprised by this too, the first time I purchased Siege.

I'll leave this here in case any other players have the same questions about which operators you get with each version of the game.

Year 5 Editions of the game -

STANDARD - Just the base game, Legacy Operators and Year Operators need to be unlocked separately with in-game currency/renown

DELUXE EDITION - Year 1 Operators, Year 2 Operators, Legacy Operators need to be unlocked separately with in-game currency/renown

GOLD EDITION - Year 1 Operators, Year 2 Operators, Year 5 Pass, Legacy Operators need to be unlocked separately with in-game currency/renown

ULTIMATE EDITION - Year 1 Operators, Year 2 Operators, Year 5 Pass, Legacy Operators need to be unlocked separately with in-game currency/renown

UPLAY+ EDITION - Legacy Operators, Year 1 Operators, Year 2 Operators, ... Read more

Hey SuperBlaze907YT, thanks for posting about this.

There is nothing in our rules to say that this is cheating or trolling players, so feel free to go ahead. You may have seen players complain that this software banned them from the game after BattlEye reported them, but these complaints are unfounded and incorrect. BattlEye and our other cheat detection software is programmed detect cheating software players use for wall hacking and aim botting, not voice moderation.

Ah okay no problem thanks for letting me know.

With the Standard edition of the Year 5 game you will only get the base game, Legacy Operators and other operators will still need to be unlocked separately with renown.

If you played the trial version on the same Ubisoft account, your progress should carry over which is why you have two operators unlocked now.

Hello GOD_FATHER_____

Thank you for getting in contact about this. Unfortunately at this moment we do not have any servers located very near to our Indian players but we have passed this on as feedback to the Siege team.

If you encounter FPS drops and unpredictable ping in the game, please try all the steps in this guide to help improve your connectivity to Siege - https://ubi.li/YPwnl

If you have tried this already, perhaps changing the data centre you are connected to may help and give you different ping and latency results on PC -
... Read more

Hello br0x4h, welcome to the forums.

We would usually ask you to wait 24 hours for your Operators to appear in your account after buying a new game or different edition

Which version of the game did you buy just to clarify? Standard, Deluxe, Gold, Ultimate etc?

Hey everyone just a quick update, if you've made a purchase with Siege and you were not able to use your discount, as Ubi-WheelyDuck says we are aware of this issue and we are still investigating, but I know you are able to get a refund of the difference you paid in the meantime for any purchases that did not apply your discount.

To get help with this, please reach out to us through one of these channels (for social media support, please make sure to DM us your Ubisoft username) -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hey SaulGuccii, thanks for replying.

The verify game files trick can be done in both Ubisoft Connect and Steam. It corrects and game files that may be corrupted or missing from the game causing various issues.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

No worried Shaz,

I've looked at your model of laptop and its is rather impressive, its a bit of a beast in fact, so you shouldn't have any trouble running the game and should be able to run it on higher graphical settings too

The Situations mode and Training Grounds mode are great ways to learn the game before you play online with other players, I enjoyed trying to get three stars on each situation when I first started playing too. Have fun!

Hey CubicRainfall,

Its okay if you don't know what account you used, or if you don't remember the ownership details, we should be able to locate your game and account you used from your usernames or ownership file on your computer.

Contact us through the following channels with you Ubisoft usernames, emails you may have used and any names of usernames on platforms you may have linked such as PSN, Gamer Tags, Epic or Steam usernames.

You can contact us about this here -
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello shazstjohn, welcome to the forums!

220mbps download speed ethernet and 119mbs wireless sounds ideal for playing online multiplayer, however this also depends on your ping speed and proximity to our Siege servers.

At the moment our current server locations for Siege are -
- east us, central us, southcentral us, west us, brazil south
- north europe, west europe
- south africa north
- east asia, south east asia, japan west
- australia east, australia south east

So make sure you get connected to the nearest one to your location when you are playing and you should be good to go!

If you are going to be playing on a laptop, its best to check your laptops specs against the minimum system specs for the game. These system specs will be for desktop PCs but modern day laptops often have similarly named laptop versions of Graphics Cards etc

To check your laptops specs, run a dxdiag report by following this... Read more

Hello ieatmother, thanks for reaching out to us and welcome to the forums.

Have you just purchased the game or have you owned the game for a while and this has just started happening?

First thing I would try would be to open Task Manager and view your performance tab when launching the game, what percentage is your CPU and memory?

Try verifying your games files first, this will correct and missing or corrupted game files that may stop the game from launching correctly.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to d... Read more

Hey SLabonville, sorry for the delayed reply, there was a delay in purchased games being pushed to players accounts which was taking longer than the usual 24 hours.

I have checked your case number and can see the team messaged you back to say that your game should now be available in your library, sorry for any inconvenience caused by this delay friend!