Ubi-Milky

Hi everyone, just checking in, thank you all for the patience you have shown while the team worked to resolve this issue of players not receiving MMR through Thunt/Training Grounds Lone Wolf matches.

We will keep this thread pinned for a little while longer while we see if anyone else is still affected, although the QA team have reported this issue is now fixed with the introduction of Neon Dawn

Going forward if anyone is unsure of their MMR history you can reach out to us at our support channels to check your account for you as we have a record of every single match you played and how much MMR you received, if you are concerned you are not receiving any MMR for your match - Ubisoft Support Website - ... Read more

Hi kxwslol, thanks for trying some of the troubleshooting in our forum thread.

Can I confirm if you have tried to delete your local save game using this guide, as this has been reported as working for some players as a workaround
https://support.ubisoft.com/en-gb/Article/000061964

At the moment the QA team have started an investigation into this and we will try to update you when we hear more news for now we have made the team aware of this thread so any players experiences and reports can be investigated.

Until we can update you, please try to delete your local save file by following the link above I have posted. Thi... Read more

Hi everyone, thanks for getting in touch about this error code.

We are still investigating all 4-0 error codes at the moment and trying to find out the cause as we are still unsure.

If you have tried all of the troubleshooting given by players above, please make sure to post in the thread and answer the questions for our QA team as we gather new reports for them - ... Read more

Thank you for the reports everyone, I have added all of the recent messages we have received on this thread that answers the QA teams questions, to our 4-0 error investigation to help find the cause as it is currently unknown what causes this. Any updates when we have some to share will be posted in this channel.

Special thanks to Mytre. Mitachax and Usir. for the reports as having the exact date and time is crucial to the team investigating.

Hello Copi..., thanks for posting and welcome to the forums.

I have removed your DNS details just to be on the save side from your post.

At the moment only your 0-0x00000312 error code is known to us and we advise testing your connection using a mobile hotspot temporarily if you can connect to your phone? More details on how to do this in the link for PC in the article here - https://support.ubisoft.com/en-GB/Article/000061989

Would you be able to tell us what you were doing in the game when this happened and the exact time you received these error codes such as match date and time?


Do you also know what your NAT settings are for your router? I see you have it ... Read more

Hello XforExemplified, thanks for posting, we already have a few threads cropping up about this issue and it is currently under investigation by the QA team so I do not have any updates to share at this moment.

Can I ask which launcher you are using and have you tested this in both Vulkan and DirectX versions of the game?

Do you also have any usb peripherals attached other than your keyboard and mouse that you can unplug when you test the game?

Can I also make sure you have recently updated Windows as my PC pushed a Windows update to my computer just today and it is best to keep this updated as it also has control over your device settings as well as the game does.

Hi Solemn.Sight, sorry about that, a lot of our popular FAQ articles have recently been updated with more information so we are finding some of our older links are not working.

Please try this one instead -
https://support.ubisoft.com/en-gb/Article/000061964

Can I ask you do your loadouts reset after playing a match, between rounds or when relaunching the game after a time?

We have had this investigated before and seems to affect players usually during special seasonal events, but we have not had much success trying to replicate the issue on our side so the investigation into why it happens and to which players have ... Read more

Hey voblivion, thanks for posting in the forum about this.

We are not able to delete PB times for players custom maps at the moment unfortunately. Are you able to delete it from the server and reupload a newer version without the CP exploit?

Hey Trackmaniadude and SparklingW, thanks for adding your experience, this should prove helpful to the team I believe and have added it to our report on erasing items in the map editor.

The team also wanted to know if this only affects custom blocks in the Editor mode or all blocks so I will let them know. Thanks again.

Hi FluMMzz, thank you for trying the troubleshooting given so far.

I believe this may have something to do with the actual game files, with the information you have provided.

Your specs seem great and you said your connection is great, and as Ubi-ThaBerry asked you are not using any programs in the background such as these that may be affecting performance? -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

As long as you are not simultaneously running background software with the game, I would like you to try verifying your game files for me in case there are any missing or corrupt files after an update.

Here are some instructions on how to do this in Ubisoft Connect -
... Read more

hey Crash thanks for the update.

On that date in question we did have some maintenance performed on our servers but it wasn't specific to Trackmania so Im not sure if this would have affected the game but it is a possibility.

Thanks again for reporting these crash/freezes to us and I am happy to hear it hasn't occurred for you again. If you experience any issues like this again please let us know and we can check to see if there is any degradation or outages at the time causing this behaviour.

Hello avseq.dat.01,

I'm sorry for the delay in your transfer case, I've given your case a push to the right queue to help, thank you for your patience.

Please check your email inbox when you get the chance.

Hey DontBeAQuant, thanks for confirming.

Our QA team were able to reproduce it from our side too, without any issues with any of the other timed challenges, they progressed as usual.

Please stand by for further communication from us about this, previously we were able to push these timed rewards and challenges to players accounts but I can not promise anything yet until we hear back from the Siege team themselves, we appreciate you bringing this to our attention. I will rename the thread for clarity.

Thanks for confirming the name of the challenge InSpec.

I've reported this to the team now along with the IDs of players affected. Last time this happened we were able to retroactively push these challenges and rewards to players accounts. I will update you if and when the QA team get back to us on this issue, thanks everyone for bringing it to light.

To any other players affected - remember to name the exact name of the challenge that is not progressing for you so we can document this if you would like to post in this thread.

Hi everyone, just to confirm we are aware of issues with weekly challenges not progressing within the game, some weekly challenges will work fine whilst other weeks do not seem to progress.

Can you confirm if it is this weeks challenges you speak of in this screenshot -

Hey LordOfChickenz, thanks for letting us know.

Can you remember anything in particular happening, did you uninstall any files or change any settings on your computer / console / router?

Or did the error just stop appearing naturally?

Hey pewp3wonline, as well as forwarding the ports and what you have already tried, there is a possibility of either you or your friend having double nat, but if this was the case it would affect most games you and your friend were trying to play together and as you have said this only seems to affect Anno 1800. There is also the possibility the save file may be corrupted.

Do you both play with mods and do you have many of the DLCs activated on your save?

My best advice would be to get in contact with us and make a support ticket. We will ask you what troubleshooting you have already done so please be specific, then we will ask you for a screen shot of your port forwarding settings. After that we can escalate this to our technical team to look at and advise. If no solution is then found, we know its either a problem with the game or a corrupted save file, so if you can I would also attach the save file to the case too.

You can make a new case her... Read more

Hi Adrweg, thanks for posting.

Is it possible you can link us to a video of your map like a screen capture and show us around so we can better see any issues with the map?

Are you able to upload it to a video hosting website such as sites like Imgur or Youtube?

Hello StavangerGhost, thanks for getting in contact.

During your playtime can you remember playing with or seeing any messages about players being banned?

Sometimes there can be a delay after a team player was banned OR after a disconnection that you may have had, which includes leaving a lobby at the very last minute.

This delay causes you to get an abandon sanction and not receive MMR for the match later on in the day, instead of getting that penalty there and then, when these abandonments actually happened.

Because of this, the players sanction may be given later on because of the delay in the server. Does any of this seem familiar to you?

Hello DARKCOMET.,

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

Before posting about your ban please see our 'Cheating and Bans' post here, any additional ban posts will be merged together and locked -
... Read more