Ubi-Milky

Hi Astrix.GODSENT, thanks for posting about this.

If you bought the game from either Steam or Epic, you will still need to open these launchers or at least have them open in the background or on start up with windows when you launch the game from Ubisoft Connect.

Only games bought directly from Ubisoft Connect are able to launch with one launcher.

Good Evening Operators!

Just a quick post to remind you that the new Neon Dawn update goes live tomorrow.

This means you will most likely not be able to log into the game and play online during these times -
UTC Tuesday 1, Dec 14:00 - 15:00

For any updates on this please see our Twitter post here -
https://twitter.com/Rainbow6Game/sta...63490183442438


The patch size of this update will be -

Steam 60GB

Ubisoft Connect 60GB

Playstation 35.90GB +5.38GB Additional next gen upgrade

Xbox 35.90GB +3.20 Additional next gen upgrade

Good Evening Operators!

Just a quick post to remind you that the new Neon Dawn update goes live tomorrow.

This means you will most likely not be able to log into the game and play online during these times -
UTC Tuesday 1, Dec 14:00 - 15:00

For any updates on this please see our Twitter post here -
https://twitter.com/Rainbow6Game/sta...63490183442438


The patch size of this update will be -

Steam 60GB

Ubisoft Connect 60GB

Playstation 35.90GB +5.38GB Additional next gen upgrade

Xbox 35.90GB +3.20 Additional next gen upgrade

No problem toto9910 thanks for the update!

We always recommend disabling VPN services when playing our games for reasons like this, thanks for confirming this what was causing the issue and I am happy to see you were able to get online with your family

Hello OmBra.Berzerk, thanks for getting back to us and sorry to see this has happened to you.

I would recommend uninstalling the game again and this time deleting your Ubisoft Connect cache as well as any temporary installation files, before reinstalling. I am also wondering if there are any game files in your AppData that may be causing this issue too.

First, uninstall the game, next, delete any temporary files you have stored -

-Press Windows key and S, then type disk cleanup, and select it
-Select the drive you want to clean up, and then select OK.
-Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.
-Select OK.

Next, locate this folder > C: \ Program Files (x86) \ Ubisoft \ Ubisoft Game Launcher \ cache \ ownership

Back up the ownership file somewhere safe, then delete the cache file.

Next try installing the game and see if you are able... Read more

Hey BARAFURRYPORN,

Sorry to see the issue is still ongoing for you.

Just to check are you solely using the game via Ubisoft Connect? Or did you buy the game from Steam and it is also using Ubisoft Connect to launch?

It cant harm to uninstall the game completely, then reinstall the game and also verify the games files after a reinstallation.

To verify files after reinstallation in Ubisoft Connect please see this article -
https://support.ubisoft.com/en-gb/Article/000060529

To verify files in Steam, please see this article -
... Read more

Hello That_Ski_Freak, thank you for providing your crash log for the devs.

Are you still experiencing these crash issues now and is it only with this game? Have you been able to perform any troubleshooting with the game to see if it can resolve the crashes?

I would suggest trying the following -

- Run the games .exe file and the launchers .exe file as Administrator
- Update Ubisoft Connect game launcher
- Update Driver and Windows (Windows newest update is 20H2)
- Try re-installing the game or reinstalling to another hard drive or SSD if possible
- Verify the games files in your launcher
- Try a clean boot - This means disabling all background applications and software in Task Manager
- Whitelist the launcher and game in your Anti-Virus software
- Run the game in safe mode
- Delete any temporary installation files
- Do a 'System File Check' on your computer to check for corrupted files - May be worth... Read more

No problem guys, thanks for letting us know and updating us on this. If there continues to be a problem with transitions, please keep sending us footage so we can report this to the team and see if they notice any patterns and what causes it, thanks again.

Hello Anotherplayer42, sorry to see this happened to you in the race.

If this happens to you again on another track would you be able to record some footage for us a drop a link in the forums so we can report this? Thank you very much.

Hi Anotherplayer42,

Thanks for bringing this to our attention about the reset of the track.. If you come across any other bugs with the Cup of the Day would you be able to post in this same thread, the date and issue with so we can see how often this occurring behaviour with our Cup of the Day?
We can gather more reports on this for the team to look into and keep it all in one place to show the frequency of issues and players effected.

Thanks again for your help and sorry for any frustration caused with this game mode.

Hey Ca7ALySt.Volt,

Thanks for posting about this. We do offer support for ultra-wide monitors for some of our games, but some players have a little trouble trying to get it to work on sometimes based on their monitor size and dpi settings.

What resolution is your current monitor that you are trying to stretch the game across?

The game usually runs in 1080p but some players have been able to adjust the games resolution to play in 3440×1440p sizes.

Hello MarkMany, thanks for posting and welcome to the forum!

Would you be able to tell me if you bought the game from Ubisoft Connect or Epic?

To try to solve this, would you be able to make sure your game launchers whether that be Epic and Ubisoft Connect, or just Ubisoft Connect are set up in their properties to run as administrator?

First, locate the Ubisoft Connect game launcher .exe file, Epics .exe file and the games .exe file.

The Ubisoft Connect .exe file is located here by default - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\

- Right click on the files and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Now do this for the games .exe file and any other launchers you may be using
- Once admin settings are set up for each .exe file try launching the game

Next if this fails to work for you, make a b... Read more

Hello KitaMeinu, sorry to see you are unable to use your controller.

Have you been able to get Windows to recognise the controller and are you using it with a wire or with bluetooth?

Please try some of the steps in this guide from Microsoft to see if you can get the game to detect the controller -
https://answers.microsoft.com/en-us/...1-33ab671179b5

Hello everyone,

Here is some information from the Trackmania Nadeo website, to explain what content you get with the different Access versions of Trackmania.



Starter Access:

Free for players to race solo or multiplayer on quarterly renewed official campaigns, including 25 tracks, allowing players to earn medals and record scores in the regional rankings. Players will be able to enjoy other player’s creations on the Arcade Channel, try various editors (tracks, replays and skins) and map review servers. The weekly Nations League is also available for casual competitions.



Standard Access:

In addition to the free content, Standard Access expands the content available with player creations, including the “Track of the Day” selection, and full access to replay, track editors and map review servers. Additionally, players can participate in daily competitions and keep every “Track of th... Read more

Hey Drewboi_1, thanks for contacting us, the 404 error is a common internet error, it means either the linked content has been moved or there is a problem with the server.

Have you been able to access the weekly campaign since? If not can you provide a screenshot of what you see?

I would recommend flushing your computer's DNS to possibly help resolve this issue, to do this please follow these steps -

- Press the Windows button + S then type CMD
- Right click on command prompt and run as administrator
- When Command Prompt opens, type the following exactly as it appears - ipconfig /flushdns
-Let the computer finish running its task

Next, please also try resetting the hosts file by following the steps in this guide, according to which Windows OS version you have -
... Read more

Hey Milkee., if you were having any problems with blue screens or crashes we would always recommend checking your drives with various troubleshooting such as verifying game files, reinstalling or doing a system file check among other things.

When possible and going forward, we would always recommend installing our newer games onto an SSD drive as they are generally faster with loading speeds than a traditional HDD drive.

However as you problem is the fact you are disconnecting from the game and receiving certain error codes like the 2-0 error code it most certainly will be a connection internet issue which the connectivity troubleshooting should help with.

This is an article from our Ubisoft Support website that details different known error codes to us that you can receive in game and what they all mean -
... Read more

Hello there Voidd.., welcome to the Siege forums.

For issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

At the moment there is a delay with player cases, usually we will try to get back to you within 48 hours.

Before posting about your ban please see our 'Cheating and Bans' post here, any additional ban posts will be merged together and locked -
... Read more

Hi there Genghis.. welcome to the forums!

When you see the message - "There was a problem authenticating the ownership of this product." This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

Do you have several Steam or Ubisoft accounts?

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

You can contact us here through preivate message or our Ubisoft Support website -

Twitter Support - https://twitter.com/UbisoftSupport... Read more

Hey it could be a number of reasons but my guess might be that your network card in your laptop might be better then the one in your PC?

I had to change the network card in my PC as I wanted to connect to my 5ghz connection, but my network card was old and could only connect to my 2.4ghz and wouldn't not pick up the 5ghz. However, when I changed it to a newer slightly more expensive card my connection seemed more stable and was able to pick up the 5ghz too, before I upgraded even my mobiles internet connection was faster. This might not be the cause but its always good to check.

You can check to see what network card is installed in your PC by running a msinfo. Press your Windows key and start typing the word - msinfo then run as administrator , if you scroll down to the Network tab, then select Adapter you should be able to see Name and Product of your internet card you have installed.

It may be worth checking this on your laptop if you still h... Read more