Ubi-Milky

Hey Rxelux, thanks for getting back to us with that information. I have passed those details and your video onto the team to view for our investigation. We hope we can update you soon with good news!

Nice one Harry

Just a quick update, the team thanked you for the report on the Fuel Stations and confirmed that when you place Fuel Station in Enbesa, it will destroys canals that are in front of it`s exits.

If you place canals after the Fuel Station was built, the canals will remain complete. I will do my best to let you know if and when we have a fix for this, thanks again for reporting this to us!

Originally Posted by YesOrNo.
so this happens after every game. both terror hunt or pvp. it's just shows this screen endlessly until i click esc and go back to main menu. but i did not receive any renown from the match and no renown from daily challenge as well. i only get renown from weekly challenge. this has been going on since shadow legacy title update. please fix. i've just realized i've been playing for nothing.

Hi there YesOrNo. our QA team were looking further into this and your renown history and were wondering if you would be able to provide us with a video or a screenshot of when this happens to you in Ranked/Casual matches as you mentioned this has been happening to you ... Read more

Hello LixR6,

Just to clarify did you lose access to your Steam account as it was hacked or did you lose access to the Siege game on Steam because you were banned from the game, just to clarify?

Hello currlyfriies, sorry to hear this about your save files.

Is there any way Geforce Now could be saving your game elsewhere?

Here is where you can usually find your saves - Documents\Anno 1800\Accounts\\\BarnabySmudge1.A7S (Example)

Can you try turning off cloud save synchronizing in the Ubisoft Connect menu, then trying to manually save in the game and locate your new save in the location gave above? Please get back to me and let me know once you have tried this.

I would also advise reaching out to Geforce Now about this directly here as well, as the cloud save synch issue seems to occasionally come up - ... Read more

Hello everyone who has come back to this thread after the latest update 9.1.

I apologise if you are still receiving this desync issue and unable to multiplayer with friends.

Whether you are the host of the game or joining, please make sure to try each on of our connectivity steps for Anno 1800 - https://support.ubisoft.com/en-US/Ar...-in-Anno-1800/

If these steps do not help you, please make a support ticket on our website where we can further troubleshoot this problem for you - ... Read more

Hello verystinkyman, welcome to the forums.

It seems you are experiencing a multitude of problems here, first of all, what game mode is it you are playing when this happens? Training Grounds, Casual, Ranked?

What servers are you connected to at the moment do you know? Have you tried connecting to any other servers by changing your data centre?

How long have these disconnections been happening to you?

Hello Woodsong1969,

Thanks for posting. I can not see this in our known issues list at the moment. When your ship dumps its expedition rewards, does your ship inventory happen to be at maximum capacity and can not store anymore cargo?

Hello grungephreak, thanks for posting your video of this.

The prerequisite for the quest says 'Select Ketema to talk to him. Play the Enbesan hymn using the goats'

A player in a previous thread that I have since merged said that this was the correct sequence -
DO MI SOL SI LA (C E G B A in some countries)

Another posted a video of a walkthrough online too.

Originally Posted by riddlesmix
...

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Hello grungephreak, thanks for posting your video of this.

The prerequisite for the quest says 'Select Ketema to talk to him. Play the Enbesan hymn using the goats'

A player in a previous thread that I have since merged said that this was the correct sequence -
DO MI SOL SI LA ( C E G B A in some countries)

Ahwww schucks
Apologies P0PPYTAT, it has to be done! I know a lot of players like to use mods in the games but we have to be sure if its the base game affected or a behaviour caused by mods to be sure.To quote the Anno teams sticky post -

If you install mods then you are changing the official game files, keep in mind that we won’t be able to provide any official technical support for your game. Changing the files of your game can create bugs, cause instability of the game client or even damage your save file. This means that if anything goes wrong after applying a mod (like black screens or game crashes) the Ubisoft support team will not be able to help you until you reset all the changes....

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Hello P0PPYTAT, thanks for getting in touch with us about this railroad bug.

Usually with any issues in the game we will ask the player if they are running mods first, then ask the play to uninstall them before updating the game.

Can you please uninstall the mods you are using temporarily, start a new campaign, then see if this issue with the railroads exists when not running the game with mods to be sure if this is a bug with the game? Thank you, please let us know when you can.

Hi everyone, this was recently reported as fixed as of yesterday I believe, I am sorry to hear this is not the case for you.

Can you all please try reinstalling Ubisoft Connect from this link first -
https://ubisoftconnect.com/

If reinstalling does not fix the issue with your friends displaying in game, are you able to send us your launcher logs through our Support Website so we can investigate this for you?

You can find out where to find your launcher logs here -
... Read more

Hi everyone, sorry to see you are unable to make a purchase on Steam.

Could you please try making this purchase with the Steam Overlay disabled.

Go to - Settings/Preferences > In-game tab. Uncheck the box next to 'Enable the Steam Overlay while in-game'

Please also try disabling your VPN if using one before making the purchase.

Let me know if you are then able to make a purchase?

Hello SunnyBoi._.,

In answer to your question we would be unable to link your first party accounts. The Steam game is tied to your Ubisoft account, if you received a ban from the game, your Unisoft ID is banned from playing that game too. The game data stays on your account.

Hello RostikCZE98, welcome to the forums, a normal response time would be 48 hours through social media or our Ubisoft Support Website.

Through forums it may take up to a week before we are able to respond to player queries due to the amount of games and posts we have to respond to.

If your case is escalated to another higher team, we are unable to give a definite completion time.

At the moment we have been experiencing delays and have a backlog of player requests and queries to answer since our new title releases.

As well as this, it seems that many more players are getting in contact after having more time to spend with their games because of the current situation the world is facing, so thank you for your patience while we try to give a response back to each of our players as soon as we can, I can only apologize for any delays you may be experiencing.

Hi there CyczerLee,

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.faceboo... Read more

Hey ROOOOOBBEEEERRR, welcome to the forums,

In answer to your question, any content bough in Steam or via Ubisoft Connect is not transferrable across platforms, my apologies.

Please see our article on this here - https://support.ubisoft.com/en-GB/Article/000062891

Hello Mad_Dog8762, thanks for submitting the video.

How often do you experience this audio bug in the game? Have you noticed any patterns such as in certain game modes or on certain maps?

Do you know the exact time of when this map happened? The more information we can get on this the better, thank you.

Hello pikkachu_05, welcome to the forums.

Unfortunately we can not discuss you ban in detail over the forums as this is a private matter. I have checked your case details and can see what the result was and the evidence provided.

We will be closing this thread now as we can not help you with this further.