Hello @Mati8211 thank you for giving us this extra information.
If verifying your game files has not worked as advised and this only happens just after you have loaded a game, are you able to provide us with your save file so we can check your game also?
Please check our 'bug reporting' pinned post for more info on how you can do this >>
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Hello @patalong thanks for the reply, should the workaround given not work for you, please could you send us a copy of your affected save file for further investigation, so our Anno team can check as to what may have triggered this achievement?
Please see this pinned post on how you can send us your save file >>
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Hello @dWinth3r whilst you are able to download and use mods for the game, we are unable to support you with troubleshooting should something go wrong in the game, whilst using modded game files/saves, so please err on the side of caution!
Please reach out to the mod maker for more assistance with this, or failing that, please uninstall the mod and reinstall the game, if you wish to return to the standard version of the game.
Thanks for letting us know about this patrickzero133.
I can see the case on your account has been escalated to a higher team, to look into this issue with the DLC, I am unable to give a timeframe of when this DLC issue may be resolved for you, but we will be in touch with you over another email when we have an update to share with you or any progress is made. Thanks for making a case with us and please stand by over the next few days for another email from our escalations team. Thank you for your patience.
Hello @bjmcwilliams1 thank you for getting in touch with us.
In order to help you with your purchase, we will need to see your proof of purchase for the game or your confirmation email, that confirmed your recent transaction. This will allow us to investigate this game key further and any activations it has had in the past.
Please get in touch with us privately about this, with your proof of purchase, over one of the following links for further help >>
Ubisoft Email/Live Chat support - ...
Hello @wudi1940 thank you for getting in contact with us about your purchase.
Can you let us know exactly what games it was you purchased and from what Store, be it Ubisoft Store, Steam or Epic?
If you have made a purchase somewhere other than the Ubisoft Store, do you know if you have linked the correct Ubisoft Account to the correct Steam or Epic account, in case you have multiple accounts?
Hello @hlyc thank you for getting in touch with us and welcome to the forums.
Simplified Chinese is available for the games menu interface and subtitles, but there is no Chinese audio available.
You should be able to select a Simplified Chinese interface and subtitles by changing the top left option in the first screenshot you uploaded, via the 'Text Language' option. The language options available will also depend on the regional version of the game you have purchased and from which Store, as there are different regional versions of the game, with different language options available to each player.
Hello Leon, thanks for getting in touch with us.
At the moment, only the older Anno games are available via the GOG platform, but we will take note of your request.
Can you let us know why your Ubisoft Connect does not work online, do you use other game launchers online?
It could be an old version of Windows or your Windows Firewall preventing the launcher from connecting to the internet. You may also be unable to launch the game, if this is your first time playing. If so, you will need to connect online once to launch the game and register it with your account, you can then switch to offline mode in the Ubisoft Connect game launcher settings to play offline afterwards.
Hello @sebastiaanvrij thanks for getting in touch with us.
I've tried enlarging those screenshots but they are a little blurry, could you list all specific production buildings you are unable to see?
Can you also let us know the following to help us look into this further? >>
Hello @kelaedos thank you for your post and thank you for providing the solution that worked for you.
Thank you to @Bert_Boomgaard for also providing some very relevant troubleshooting too.
When it comes to issues possibly caused by downloading other player's save files, we advise caution as if something goes wrong in your game, th...
Hello @xthreo thanks for getting in touch with us about this issue as well.
Our Anno teams have had trouble recreating this bug and are needing save files from the affected players in order to investigate further.
If anyone affected could send us their save file, our Anno team will be able to continue investigating. Please check our bug reporting pinned post, for more info on where you can find these save files and how to send them to us >>
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Hello @frost1e123 sorry to hear about your ban, usually we are unable to discuss temporary bans or permanent ban details on our forums.
At the moment you seem to be posting in our Mario Rabbids forum, can you let us know what game you are referring to where you were disconnected, so we can move you to the correct forums section if needed? Did you also see any particular error code or message at the time?
Hello @didjamom thanks for getting in touch with us and sharing your feedback.
At the moment you seem to be posting in our Mario Rabbids forum, can you let us know what game you are referring to, so we can move you to the correct forums section if needed? Thanks!
Hello @wigglyfinn thanks for getting in touch with us. Do you have any video clips of your gameplay that show your second island in trouble and how you have everything planned out? As we may be able to better see what's going wrong with a video clip of your island.
You can use the Windows, Alt and R keys, to start recording a clip with Xbox Game bar (Usually comes already installed on Windows 10&11) and post this clip to a hosting website such as YouTube or Imgur for us to be able to view.
Hello @rickism,
Thank you for reaching out to us. Permanent bans may be appealed, but you can only appeal a ban once on your account. If you would like to appeal a ban, you can get in touch with us about this, via this link > https://www.ubisoft.com/help/contact
We are unable to discuss players' bans in...
Hello @sayonxrx_3 thanks for getting in touch about this particular Battleye error code.
For this particular 2-0x00019008 error code we would recommend the following steps that have helped other players with this issue in the past >
Step 1: Trying uninstalling MSI Dragon Center. This program was known to cause conflict with BattlEye in the past and present this error code.
Step 2: We also recommend closing down any third-party software running in the background, in case it causes a conflict with the game >
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Hello @vague_chaos
If playing on PC, could you please open your gamesettings.ini file in a text editor, then change the value "UseProxyAutoDiscovery" from 0 to 1 and then save this file. We also recommend the following guide > https://ubi.li/YPwnl
If you continue to see this error code after following these steps, please let me know. Whilst we can not guarantee you will never see this error code again and disconnection, you shoul...
Hello @facctet1 , thank you for getting in touch with us about your abandon sanction.
An abandon sanction will usually only be given for multiple disconnects from ranked, in a short space of time for varying amounts of time.
If you disconnected in-game and received a certain error code, please check our known error codes article and troubleshooting steps that you can perform to try and prevent them in the future > https://ubi.li/85k9w
Should this happen in the future, such as when maintenance ...
Hello @lipka19 thank you for contacting us about the cross-play features of the game.
At the moment, we still only allow crossplay between Xbox and PlayStation players. Then PC and Stadia players. We do not have any further updates to share at this moment in time from our devs.
You can read our current crossplay article here for more information >> https://www.ubisoft.com/help?article=000097631
For any further updates, I recommend following the official Siege account on Twitter.
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