Ubi-Milky

Hello PalaMaladiA, thanks for reaching out to us about this.

I looked into this issue and after the update to the game, we have been informed that any materials lost upgrading items have been compensated correctly and the rollback of levels have been applied correctly.

If you feel this is incorrect, please contact us about your loss of items and expertise rollback using this link > https://www.ubisoft.com/help/contact

Hello everyone, sorry to hear you may have lost items used upgrading the Hydden Gloves after their removal from the game.

We have had a few other players contact us about this, and with the rollback of their expertise levels, all players who should have received compensation have now received this, based on the number of items they lost.
I am sorry for any inconvenience this may have caused you.

Hello @AirJarhead thank you for submitting that video, we will pass this on to the TD2 QA team and try to find out if this is indeed working as intended or not. Thanks for the report

Thanks for trying the steps in our connectivity troubleshooting article @MisterFibble I am sorry to hear they have not improved your connection and you have faced this issue for some time. If you would like we could open a support ticket for you and gather some more connection details such as NAT, forwarded ports, and traceroute to see if we can further diagnose where the problem is coming from and why you keep being switched datacentres. if you'd like us to do this for you please let us know, you can also create a ticket about this yourself using this link > ...

Hello again everyone, our Siege QA team believes they have fixed this issue of the temp bans not displaying a timer and the error code 2-0x00000D00C with today's maintenance.

Please let us know if you experienced this issue agasin tonight, after my time of posting this message?

Hello @sonic_ thanks for getting in touch with us and thanks for creating a support ticket with us.

As you asked for some other possible solutions whilst your ticket is escalated and you wait for a reply, I would also like to suggest the following steps for crashing games in general >

-If using an additional launcher with Ubisoft Connect, such as Steam or Epic, try installing these launchers onto the same hard drive as each other

-Please try deleting the Ubisoft Connect cache and Steam cache folders, to delete any temporary files that may be causing this ...

Hello @Bakemono-ZKC thank you for the helpful video and sorry to see you were given an abandonment sanction.

We have an issue ongoing at the moment specific to a 2-0x00000D00C error code which is seen, then a ban given without any timer as shown in your screenshots. This is something our Siege team is investigating now, apologies that it affected your game.

Please see our main thread about this issue, for more information and what details we need from players to investigate >> ...

No worries friend.

Hello @tsuky1 thanks for this update, thanks for letting me know your region and ISP.

We have had some reports of incorrect data centres being selected, but this was for Austrailia and UAE most recently.

I'd like to follow your case but I can not see any cases recorded for your Tsuky1 account that mentions data centre issues. Did you contact our Twitter support using a different name, and did not give us your Tsuky1 username? As this is why I may be unable to locate your Tweet or DM.

I also mentioned your issue to our Siege QA team, they asked have you ev...

Hello @iba4x sorry to see you were disconnected from the game and the crash you encountered.

We have an issue ongoing at the moment specific to a 2-0x00000D00C error code which is seen, then a ban given without any timer as shown in your screenshots. This is something our Siege team is investigating now, apologies that it affected your game.

Please see our main thread about this issue, for more information and what details we need from players to investigate >> ...

Hello everyone thanks for getting in touch with us about the various data centres you are being connected to, regardless of changing the gamesettings.ini file and selecting your datacentre manually.

You will normally be connected to one of the 3 data centres/servers that have the best ping for your location. Details of how to select your preferred server can be found in this guide > https://ubi.li/5aG7a

If you are currently connected to an Amazon Gamelift server, you will be unable to manually select your server, only players connected to our Playfab servers are able to change their datacentre currently.

If one of these servers you have selected is at full capacity for that game mode...

Hello @wintersummers96 thanks for getting in touch with us, what store did you buy the game from originally? If you purchased from the Ubisoft Store, Steam or Epic, we may need to open a support ticket to look into this for you, if Geforce Now asks you for a key, as it should not be doing this.

Can you please check you have linked your Geforce and Ubisoft Accounts correctly following this guide? > ...

Hello everyone, thanks for recently posting about your missing content and battle pass rewards and issues.

Sometimes it can take up to 48 hours for content to be delivered digitally, to your game and account, after purchase or redemption. If you have waited a full 48 hours and you do not have that item in-game, please get in touch with us over a private support ticket as we will need to check your accounts.

Please see our pinned post on 'Missing Content', it details how to contact us and what information we need from you, here >>
https://forums.ubisoft.com/showthread.php/2279424-Missing-Items-Drops-Purchases-from-your-game: (https://forums.ubisoft.com/showthread.php/2279424-Missing-...

Hello friend, in order to disable 2SV on your account, your friend will need to contact us privately over one of the following links >>

Ubisoft Email/Live Chat support - https://www.ubisoft.com/help/contact
Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - ...

Hello everyone, thanks for posting and sorry for the delay in replying.

The abandon/disconnection and not specific duration time given is something we are currently looking into. Please see this main thread for more information > https://discussions.ubisoft.com/topic/161708/

Locking this thread to encourage reports in the main thread above.

Locking this thread due to a recent necro posting. Please create a new thread for your issue and specify any error codes you may have received when disconnecting from a match.

Here is a list of our known error codes in-game and troubleshooting you can perform per platform >  https://ubi.li/85k9w

Hello @kitty_paine sorry to hear you are not enjoying the new website and forum.

If you have any feedback to share on how this is bugged on mobile, we have a specific forum feedback section for our players, please post your feedback there >> ...

Hello @KR_AndR01d thank you for both getting in touch with us about your abandonment sanction.

What was the date and time when this disconnection occurred so we can check our server status for this date? We had a maintenance earlier on all platforms that may have caused this disconnection and you would not have been able to reconnect.

You can also check this yourself at the time of your disconnection here > https://rainbow6.ubisoft.com/status/: (https://rainbow6.ubisoft.com/status/)
 

Hello @papa-pavmas thank you for your reply.

According to our crossplay article, if you have a physical PS4 disc and insert it into your PS5, you will be able to upgrade to the PS5 version and access all your progression and in-game content > https://www.ubisoft.com/help?article=000079837

Again, if you need help with locating your characters on your PS5 version of the game, please...

Hello again @bigdrag0n, thanks for the image.

Please try the following steps to see if you can regain access to our help website >>

• Do you have any ad-blockers or other extensions installed on chrome you can temporarily disable, to see if you can access the website?
• Do you have the Mozilla Firefox browser you can install and access the website on?
• Try opening the website in incognito mode
• Clear the browser history
• Clear the cache and cookies of your browser
• Enable cookies, if they were previously disabled
• Try to open the w...