Ubi-Milky

Hello @exilltm thanks for getting in touch with us and sorry to hear of your game crashing when using any of the editing game modes.

It looks as though you have tried some extensive troubleshooting to resolve this, but I would ask you to make sure to unistall any mods you may have installed with the game, as well as run through the following guide and check any steps you have left to try rule out a few other things >>
https://www.ubisoft.com/help?article=000061047

Should none of the steps resolve your issue, can you please send us your dxdiag and msinfo files so we can pass this on to our dev/QA team to take a look at, as it could ...

Hello @M1kokoxd sorry to hear the game is crashing for you when trying to open the garage and skin editor or training mode. It sounds as though this may be caused by a corrupted file or installation.

To resolve this can you please try the following >>

• If using Open Planet or any other mods, please uninstall and delete from the game files
• Try verifying your game files withing the game launcher > https://www.ubisoft.com/help?article=000060529
• If the previous steps do not work, ple...

Hello @Noizy6911 I'm really sorry to hear your campaign times and training times have been removed, this isn't something we are able to restore unfortunately.

Can I ask if you are using Geforce Now, I know this was previously reported as an issue for a Geforce Now player who reinstalled the game.

Can you also let us know what exact previous campaigns have lost your times too?

Hello guest-xN210dw0 thank you for your sharing your experience of matchmaking times on the South African servers, I am sorry to hear you have had a lesser quality experience and are needing to wait a long time to find a match regardless of game mode.

Thanks for letting us know you would like to see manual server selection on console too.
 
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.

Thank you for providing these screenshots @ayshama

In order for me to ask our Anno game teams if they can confirm if this is a bug with this bonus, or an issue with placement or allowances, are you also able to send us your save file for further investigation?

Please check our bug reporting pinned post for more info on how you can do this >>
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Hello @m4bsh3ll thank you for the follow-up, can we ask who your ISP is, so we can make a note of this for any future issues on the UAE servers? Thank you.

Hello @dgikow thanks for getting in touch and welcome to the forums.

Are you able to record a video clip of this happening so we can see exactly what is going on in your game, as you see it?

Please check our bug reporting pinned post for more info on how you can do this >>
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Hello @wreckingball06 and @ciske thanks for getting in touch, I have merged a few similar threads about this issue together, of being unable to build certain mines in the gam...

Hello @jkuiuyiyutr thank you for getting in touch with us.

We've had a few reports of players having issues when building certain mines.

Can I just check, have you updated the game to the 14.2 game update? Are you using any mods with the game, if so could you please uninstall them?

If you have checked the above two steps, are you able to upload a video clip showing you are unable to build the lumberjack building or the coal mine, so we can take a look?

Hello ingene, thanks for getting back to us.

Did you manage to resolve the issue with crashing by checking your ram, or did you see some kind of error message that referenced your ram, if so, are you able to screenshot this and pop it in the forum thread so we can take a look, if you are still encountering these issues?

Sometimes if you are having an issue with memory it can be either not enough physical ram or not enough virtual ram. You can adjust your Windows virtual ram (pagefile) by doing the following which may help any ram related issues >>

-Press the Windows key and R to bring up the Run toolbox
-Type sysdm.cpl and press enter
-Select the Advanced tab
-Select Performance Settings
-Select Advanced again
-Select the Custom Size check box
-Adjust your page size to a higher number for the drive your game/game launcher uses - set a number for the Initial size then times this by x3 for the maximum size
-Selec...

Hello @o3liv1on thanks for getting in touch with us and offering this suggestion.

Do you happen to have a video clip of just how long the ping appears on the map for you as a reference, so we can pass this suggestion on to our devs?

To send us a clip of this happening in-game >

PC > Please use the Windows, Alt and R keys, to start recording a clip with Xbox Game bar (Usually comes already installed on Windows 10&11) and post this clip to a hosting website such as YouTube or Imgur for us to be able to view.

Xbox and Playstation > Please press you...

Hello @Traxex_Hunter welcome to the forums.

You should still be able to purchase the Ultimate Steam year 7 edition of the game, whether you have played the Deluxe version previously on PC, Microsoft game pass. We no longer offer upgrades of the game if you have previously bought another version of the game, so you would need to purchase the Ultimate edition of the game outright. Here is a link to the Steam store page, if you scroll down you can see the different versions available > ...

Hello LamFungX,
 
Permanent bans can only be appealed only once for your account. After we have checked your account, if the decision is made to keep the ban in place, we are unable to help or give you any further information.
 
The actions that can lead to temporary and permanent bans can include >
- Cheating using, using a banned program, or using an unfair advantage
- Illegal behaviour/activity
- Account buying/selling
 
Please read our updated Code of Conduct here for more information > https://www.ubisoft.com/en-gb/game/rainbow-six/siege/news-updates/4h4MEtQwhxnOtNrH6KGMi2/rainbow-six-siege-code-of-conduct
 
We are unable to discuss player bans in the fo...

Hello @tab-oaldo thanks for getting in touch with us and sorry to hear of these bugs you have encountered whilst playing Siege.

Regarding becoming stuck when using cameras, can you let us know if this happens on a particular map, with a particular camera or a particular operator's drone, so we can see if it is currently under investigation?

As for your game crashes, did your computer do any of the following things? >
 
- PC restarted itself
- Game or launcher closed itself down
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
- Or any other strange behaviour not described?
 

Hello @inqene and @blitzgerat thank you for reporting that the pirates are respawning for you straight away after defeating Jean La Fortune.

Thank you for the video cli...

Hello @Kulksior sorry to see you are unable to download the game after trying to run it as an administrator in the Ubisoft Connect compatibility settings.

A few other things you can try that may resolve this Ubisoft Connect download issue are >

• Reinstall Ubisoft Connect from our website > https://ubi.li/4vxt9

• Check your anti-virus software, is the Ubisoft Connect launch...

Hello BeautifuI_Mama, thank you for getting in touch with us about your 24 hours abandon sanction.
 
A 24-hour abandon sanction will usually only be given for multiple disconnects in a short space of time and leaving ranked matches which is why you saw the message about a previous match.
 
Unfortunately, we are unable to lift temporary sanctions for any players but we will pass on your feedback on the Quit Game option in the menu.

Hello @baileyjayfan, welcome to thew forums.

Can I also ask what keyboard model are you using and what region this is for? UK layout, US, other, so we know exactly what kind of keyboard it is you use?

For keyboard and input issues like this, I would recommend checking the following steps,as they have been known to fix keyboard issues for some players in the past >>

Step 1: Do you have any programs running in Windows Task Manager whilst playing the game, other than mouse software such as > 

Full-screen Game Overlays - Overwol...

Hello @pangsyun welcome to the forum.

At the moment you are posting in our English-speaking forum for the game, if would like any help from Ubisoft Support, please use a translator to post your question in English, we can then advise you further on these forums.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language > https://www.ubisoft.com...