Ubi-Milky

Sorry to hear this issue has affected you also @soarrem did you try any of the troubleshooting or game settings edits posted in this thread by agents, to see if it can prevent the 4-0 error code for you?

If you have to no avail, please let us know the following so we can pass this on to the Siege team for their report >>

• Platform?
• Time and date of the incident?
• Internet Service Provider?
• Data centre connected to?
• Do you use a VPN whilst playing?

Thank you for confirming this @lethargicsauce

I am sorry to hear you were kicked from an ongoing team deathmatch, I can confirm this is something we are currently investigating in all competitive game modes. Apologies for any inconvenience caused.

Hello @itsjanetyler thanks for getting in touch with us.

Unlinking and relinking console platforms can be performed by Ubisoft Support, though we are only able to do this once per player.

If you would like to ask us to unlink your accounts, please co0ntact us with your Ubisoft name, PSN old name, and new preferred PSN username over this link >>
Ubisoft Email/Live Chat support - https://www.ubisoft.com/help/contact

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Hello @blackbird4eva thanks for getting in touch with us about your datacentre connections.

By default, you will be connected to one of 3 datacentres that have the best ping for your location. This may mean being connected to a datacentre that is not necessarily where you currently live.

Manually selecting your data centre that you are connected to, may help give you a more stable connection  > https://support.ubisoft.com/en-gb/Article/00006059...

Hello everyone thanks for getting in touch about the overlay and the game's performance.

To see if you can improve your performance with the game, could you please make sure to run through every step in this support article for Siege first, to see if you can make noticeable improvements - https://support.ubisoft.com/en-GB/Article/000062514/
 
If you happen to be using a series 10 Nvidia GPU or later, enabling Nvidia Reflex in the Vulkan mode of the game may benefit your latency in-game also.
 
We are aware that the Ubisoft Connect overlay being enabled may increase CPU usage and impact the performance of the game, this is something that we have been openly investigating since the...

Hello @icosphere_007 thank you for your post.

Are you running into this issue every day when you try to launch AC2 through GeForce Now?

Nvidia may sometimes run maintenances on games on their own GeForce Now service, that are completely independent of any Ubisoft maintenances. This may prevent you from launching the game via GFN at this time.

Once Nvidia have completed their maintenances, the game should be available again on their service. You can check the Geforce Now server status for any issues with particular games and regions here >> ...

Hello @iluminatethesky thanks for reporting this, this is the first time I have heard of this issue affecting Stadia and the BattlePasses.

If you are still encountering these error messages now, please try the steps in our network troubleshooting guide for Stadia. These steps should help improve your connection, or help rule out any possible causes of this behaviour >>
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Hello @emperor_ethgat I am sorry to hear you may have experienced a crash also.

Can I ask you a few questions about your crash, to understand exactly what type of crash you experienced? There are several different types that can affect players and they can be caused by different things and may have different solutions >>
 
1. Did your computer do any of the following things? >
 
- PC restarted itself
- Game or launcher closed itself down
- PC displayed a certain coloured screen
- The game froze so you couldn't control anything
- Or any other strange behaviour not described?
 
2. When your game crashes, do you receive any kind of warning messages such as >
 
- Any error message from the game itself
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Hello @sethbuuug, I am sorry to hear your friend received a ban.
 
Permanent bans can only be appealed once for your account. After we have checked your account, if the decision is made to keep the ban in place, we are unable to help you further.
 
The actions that can lead to temporary and permanent bans can include but are not limited to >>
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Cheating/botting/using hack programs
- Illegal behaviour/activity
- Account buying/selling
 
We are also unable to discuss player bans...

Hello @Miko251 I am very sorry to hear that your mouse became stuck whilst playing the game which resulted in you being unable to shoot, restarting the game, and then receiving a temporary ban.

I have looked into this issue and it was reported to us by players now and then for certain seasons, but was marked as resolved as of Year 6 Season 4, I am sorry to hear this has affected you in Season 7 too.

Did you have any other programs, game launchers or software open at the time when you lost functionality of the mouse such as the following programs >>

Full-screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Eng...

Hello everyone, thanks for getting in touch with us about various audio bugs you have experienced in this thread.
 
For the missing sound effects, such as missing gunfire, drone or footsteps, or for inverted audio sounding from an incorrect direction, this is something that has been investigated by our Siege team and we also have a few audio R6Fix bug reports created by players on this issue here >
https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues?search=audio&sort=relevance&statuses=underinvestigation: (https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues?search=audio&sort=relevance&statuses=underinvestigation)
 
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Hello @deezenut sorry to hear you have added the incorrect phone number to your account.

Please get in touch with us over this link with your Ubisoft username, email address, current number, preferred number, to see if there is anything we can help you with > https://www.ubisoft.com/help/cases

Hello @unexactriot299 thanks for reporting this accessibility option.

I believe this option Convert Voice to text was removed from the game options back in Y6S2. I will report this to our Siege devs so they are aware this option is still referenced in the hints and tips in the menu. Thanks for the report

Hello @gdl_kevin thank you for following the steps for adjusting your proxy in the game settings file.

If this has not prevented the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide too, as this contains the most common steps for improving connectivity to our servers, >>> ...

Hello @tomosojiro thanks for getting in touch, to aid us with this reopened bug report, can you please send us a copy of your save file, so we can see first-hand the questline being unavailable for you and what quests you have completed so far? This will allow our Anno QA team to try and replicate the issue on your save file and a new save file.

Please check our 'bug reporting' pinned post for more info on how you can send us your save file >
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Helklo @wudi1940 thanks for the reply.

We have been informed this morning that there is currently a delay on the Ubisoft Store, which means a few players are receiving their digital content and games a little later than expected. We are working to fix this now with the highest of priorities and you should receive your content soon. I apologize for the delay!

Please see our news banner for more information and updates on these purchases >>
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Hello @ybcaonima thanks for posting. I am sorry to see your order has not appeared in your game yet, we have been made aware that there is a delay for some players for recieving their digital content deliveries. Rest assured that we are working on this and you should have your game soon on your account. .

Please see our new banner acknowledging this delay here >>
https://www.ubisoft.com/en-gb/help/news/ubisoft-store-delayed-delivery-of-digital-content/000102266

Hello everyone, thanks for getting in touch with us and sharing your concerns over the delivery to production buildings and the issues with carts not using the warehouse as desired.

We have passed your feedback onto the Anno team about this and continue to do so, for each similar new thread that is made asking for this change to deliveries and cart routes. We are unable to give any updates if this will be considered to be changed in-game, only our Anno devs can confirm this, but for now, your concern has been noted and passed on to the team.

Hello MarvAndTheMagic thanks for replying to this thread. Unfortunately, Ubisoft Support are unable to advise you on this topic as we do not support virtual OS emulation on unsupported systems, such as using a Windows OS on a Mac computer.