Ubi-Milky

Hello again everyone, thank you all who wrote your system specs in this thread, answered the questions about which DirectX you were using and provided videos to demonstrate the lag issues, in certain situations when building certain buildings, in certain locations, or zooming in the view.

I have opened up an investigation into this issue, so hopefully, the Anno team can get to look into this soon and get back to us.

We may need to ask you some follow up questions or gather system files, so please watch this space for further updates and I'm sorry you are experiencing this lag in-game

Hello @Bloodlex2 and @MrLegacy-Norths
 
Thank you for letting us know what troubleshooting steps you have tried so far to help prevent this issue, I am sorry to hear that they did not work for you.
 
We have had a few investigations open previously about different DirectX issues, error messages, and when they occur in-game, but we are ...

Hello @fer376 thank you for getting in touch and sorry for the delay in responding.

Usually, when a purchase is made from the Ubisoft Store it can take up to 24 hours for a game to be delivered to your launcher, or the in-game content to appear in your game.

Within this time, you will also receive >
-An email confirmation from the Ubisoft Store with a transaction number
-A purchase history will be visible to you, on the Ubisoft Store website, under 'My Orders' > ...

Hello @C0mnenos thanks for getting in contact with us.

Missing dialogue audio and subtitles was reported to us previously for different DLC's in the campaign.

Can you please help me answer the following to help us investigate? >

• Can you let me know what DLC you are experiencing this in?
• Can you let me know what NPC characters are missing either dialogue or subtitles?
• Do you know the name of the quests this affects?
• Are you using any mods, if so, which?

Also, to check if this issue has been caused by a...

Hello @qkr0107 thank you for getting in touch with us.

Can you let us know if you are currently using any mods, and if so, can you try testing the game without them installed, as a few issues have cropped up after the update that seemed to be related to modded save files when the issues were investigated, so we need to rule this out.

Thank you for clarifying and for verifying the game files @sydohbaby

Before we can report this, I understand you have used the same settings across all devices you have played the game on, but could you please still screenshot us an image of your graphic settings in-game so we can cover all bases and send this to our Anno team to investigate?

Thanks for the update friend, I will pass this information on to our Siege team investigating the 4-0 error codes, thank you for your help and sorry to see this error code affecting you.

Hello @johnnyblackhand thank you for getting in touch with us about this 4-0xFFF0BE2B error code.

Could you first please open your gamesettings.ini file on PC in a text editor, then change the value "UseProxyAutoDiscovery" from 0 to 1 and then save this file. This was known to help some players on PC prevent the 4-0 error codes from occurring in-game.

If this does not prevent the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide, as this contains the most common steps for im...

Hello @ayan-mrcz thanks for getting in touch with us and trying all of the steps listed in my troubleshooting.

I can see you have several cases open about this issue now and have been advised o make sure you are using the correct country code for your region as well as disable any VPN. If you have followed these steps and you are still having issues, please reach back out to us in your original case and let us know this, so we can investigate your account further. Please also make sure to list all the steps you have tried so far to help you make a purchase.

You ...

Hello @lil-joneyes,

Your account can be temporarily sanctioned for varying amounts of time due to repeatedly breaking the Siege Code of Conduct or disconnecting from Ranked matches multiple times or being reported by other players. You can also be given a permanent ban, depending on what the offence was.

The actions that can lead to temporary and permanent bans can include > 
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity  
- Acc...

Hello @p01ne,

The actions that can lead to temporary and permanent bans can include > 
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity  
- Account buying/selling

Please read our updated Code of Conduct here >  ...

In addition to my last post, please make sure if you are using mods with the game, you uninstall these mods and load a save from before April 12th when the update was pushed, then test the mine building again, as modded games after the update were known to be affecting this mechanic.

If you do find that you can build mines after uninstalling these mods, please let us know what mods you were using?

If you are unable to build mines, you have no mods installed, and you have verified your game files, please send us your save files for investigation

Hello @Pregolli and @mrsmommadragon thanks for posting about this clay pit issue. We have another similar report in the forums and have passed this information onto our Anno team to look into, thank you for the additional images.

I believe we do have we have previously had beta tests available for some DLC content before it is released for bug testing purposes, but I will reach out to our Anno team to see if I can gather any more information on this.

Hello @lange_weile,

At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Thanks for the reply @spawndierepeat, I can see our QA team was also able to reproduce this bug also, and we are currently investigating a fix for this. Thanks for bringing this bug to our attention and thank you for the report

Hello poppadum thank you for trying to verify your game files. I have passed your google drive images and autosave onto our Anno team. It appears this issue has already been reported to us and we are planning a fix for it in a future update if all goes well Thank you for helping us provide more info to the team investigating.

Hello Jalil.TCI, thanks for posting your query.

At the moment match replay information is only used by our Siege team. There is no way for players to view other players matches with this ID, you can only watch your own recorded replays, as there is no 'cinema mode' like some other titles sometimes use.

The only suggestion I can offer you is to see if the Pro League match that was played was either streamed on Twitch or had its vod uploaded to Twitch or YouTube, and watch the match from that perspective.

Hello @halo_ce-22 thank you for your post.

Are you experiencing performance issues in-game also and have you run through any of the steps listed above? FPS and stuttering issues can have multiple causes, this may not be something being caused by the game we can fix and we must rule out other causes of performance issues too, relating to a players build and connection.

If you've run through all the steps listed in this thread and are still having issues with stuttering please contact us over a support ticket and send us your system files, so we can try to help y...

Hello @ttv-stanley20 thank you for your question.

In order to collect prime gaming rewards in your game, you must make sure to claim these rewards from the Prime gaming website before they expire. You must also make sure your Ubisoft Account is linked to your Amazon account and Twitch account.

To double-check you have the correct Ubi accounts linked, please scroll down this thread to where it mentions Prime gaming rewards, and visit the links listed > ...