Ubi-Milky

Hello @DarkWinterR6 thanks for getting in touch with us and thank you for detailing your suggestion for players with hearing impairments.

I will make sure your feedback is passed onto our Siege team now under accessibility requests. If you think of anything else that you feel would benefit you and other players,, please get back to us in this thread.

Hello @xin_hokage, thanks for reaching out to us.

The actions that can lead to temporary and permanent bans can include > 
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity  
- Account buying/selling

Permanent bans may be appealed, but we can only do this once for your account. You can get in touch with us about this, via this link > ...

Hello bokumore,

Permanent bans may be appealed, but we can only do this once for your account, so you must provide as much evidence to support your appeal when you first contact us.
You can get in touch with us about this, via this link > https://www.ubisoft.com/help/contact
 
We are unable to discuss players bans in the forum in detail, so this thread will be closed. Thank you for understanding.

Hello @bokumore
 
Your account can be temporarily sanctioned for varying amounts of time due to repeatedly breaking the Siege Code of Conduct or disconnecting from Ranked matches multiple times or being reported by other players. You can also be given a permanent ban, depending on what the offence was.
 
The actions that can lead to temporary and permanent bans can include >
- Toxic behaviour in-game
- Inappropriate voice or text chat
- Repeated disconnections
- Cheating or using an unfair advantage
- Illegal behaviour/activity 
- Account b...

Hello @teriff I am sorry to hear your game is crashing for you.

Can I ask you a few questions about your crash, to understand exactly what type of crash you experienced? There are several different types that can affect players and they can be caused by different things and may have different solutions >>
 
1. Did your computer restart itself / did the game or launcher close itself down / did your computer display a certain blank coloured screen / did the game freeze so you couldn't control anything / or does the game or your computer perform any other strange behav...

Hello @alankeys thank you for contacting us about Geforce Now and Anno 1800.
 
At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
 
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Hello @animaaal thank you for getting in touch with us, I can see your issue is related to Anno 1800 so I will move your post to that forum section now.

At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
 
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...

Hello @bordalis thank you for getting in touch with us.

The quest is given to you after completing the Jotunheim world quests. When you return to Asgard, you should be given this quest and you will need to speak to the NPC Tyr.

Can you also let us know if you have any other quests currently active in your quest log and what their names are? If you prefer, you can also upload a screenshot of your quest log to this thread to show the Jotunheim quests fully complete, so we can view this also.

Hello friend, thanks for getting in touch with us about this achievement.

I have not seen a bug report for this particular See No Evil achievement in the past. Can you please let me know what exact platform you are playing on?

If possible, are you also able to show us you completing the requirements of this achievement in a video clip, then show us your achievement not synchronizing/completing in your menu? This will allow us to report this issue to our QA team.

Xbox/PlayStation consoles should give you an option to record a clip using the share button on your controller. Your console will then ask if you would like to upload this to YouTube or Twitter, you can then post the URL link to the video in the forum for us to view.

Hello AlePlay, thanks for letting us know of this mount bug that occurs after you use a fast travel location.

I will report this to our team so thank you for providing that video and please make sure your most recent save file is uploaded to the cloud

Can you let me know if this only affects your Boar mount, or do other mounts get affected too and reset to moose after fast traveling?

As for the second issue with using the Raven and having your hidden clothes/equipment reappear, were you also able to record this happening by any chance, so we can pass this to our QA team in a separate investigation?

Thats brilliant news @Et4hiel thank you so much for confirming this, I will keep my eyes peeled for further reports

Hello everyone, thanks for your quick responses on this trophy/achievement issue.

I have opened an investigation into this with our QA team and will provide the team with your cloud save files if you make them available for us, as well as the information contained in this thread of workarounds you have tried so far, to no avail, thank you.

Hello everyone, just a quick update, our QA team wanted to know if this issue with these treasure hoard maps still remain in your inventory after the latest 1.5.1 update?

if this should be the case for you, do let us know in this thread, thank you.

Hello @TheSmio and @RCDeschene thank you for your replies.

We have had an ongoing investigation into this issue, as a handful of players contacted us about this last ye...

Hello @Mongo71 thanks for getting in touch with us and sorry to hear you are experiencing crashes in a particular area such as Vinland.

This guide contains some of the most common fixes for game crashes and troubleshoots permissions, hardware, software, and corrupt files, that could potentially cause this. Could you please run through any steps you may not have tried >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please let us know as there may be a few other thing...

Hello @mmulholland90 thank you for getting in touch with us about this issue.

In order for us to investigate this further, could you please tell us the following >>

• Can you let me know if you are using 2060 in a desktop PC, or laptop please, so we know which system you are using?
• Can you also tell us what kind of display cable you have connected your monitor to your GPU with, is it a HDMI or Display Port cable?
• Did this problem exist before the game update or did it only occur after updating the game to Game Update 14?

Can you also please check your Windows Task Manager whilst the game is open, and check what GPU you are using with the game, to see if it is your GPU0 or GPU1, internal or dedicated gra...

Hello @simonandersen I am sorry to hear you have been having issues running the game and seeing a DirectX crash when trying to launch and install the supporting software.

To help try and resolve this issue, could you please run through the following steps that were known to resolve issues with DirectX for players in the past >>

Fix 1 > Make sure your GPU drivers are currently up to date, make note of the GPU driver version you are currently using (Most AMD and Nvidia drivers are updated and released monthly)

Fix 2 > Locate this folder C:\Anno 1800\Support\DirectX\DXSETUP click on the .exe app and run the DXDiag setup and install DirectX 11 or 12 when prompted.

Fix 3 > Occ...

Hello everyone, thank you for getting in touch with us about The Bombin Weaver inputs bug in the new Seasons of Silver scenario. This issue is known to us and currently features in our known issues list found here >> https://trello.com/b/rldv58ho/anno1800-known-issues-list

As for the other issues mentioned in this thread, can you please check to see if there is an existing thread that matches your issue and if not, please create a separate thread for each bug encountered as per our pinned How to report a Bug post. This helps keep every bug report s...

Hello @SkinnyDaddyD and @SNDjunkie thank you for getting in touch with us about the Anno store content.

Does this only happen in the Ubisoft Connect launcher Stor...