Ubi-Milky

Thats great news @xxshadowcommand, sorry for the delay in getting back to you, but thank you for this update and for coming back to the forum to let us know the issue has seemed to resolve itself. We will keep our eyes peeled for further reports of this. Should this issue pop up again, please let us know the name of the gun you are using that the mag disappears from.

Hello @pable-scale thanks for your question and welcome to the forums.

There is no current way to change the server your friend plays on. The game will pick from the 3x best available servers for their location. If one of these servers is experiencing any degradation, they will connect to another one temporarily. There is no way to program the game to pick a specific regional server, unfortunately.

If your friend ever uses any VPN software on their connection, this is something that could also affect which server they are connected to, if the VPN changes their IP location.

Hello @RayVermilion thanks for getting in touch with us about your inability to acess the Ubisoft Connect overlay and Store.

Can you please check as you have the Ubisoft Connect overlay enabled in your Ubisoft Connect launcher settings, as SuspiciousPixel also advises?

Should you already have the overlay enabled in the settings, please follow the steps in our Overlay conflicts guide to try and resolve the issue >
https://www.ubisoft.com/en-gb/help/connectivity-and-perfor...

Hello @boer24 thanks for the reply, I am afraid as your menu shows you owning the Level 30 boost and also as having a 'boosted character' on the character selection screen, we are unable to report this as a bug.

Please note, that Ubisoft do not actually have the ability to unlock any PlayStation Trophies or Xbox Achievements regardless and I do not believe Sony or Microsoft support assist with trophy unlocks either.

The only thing we can advise you to do at this point if you still wish to unlock these PSN trophies, is to restart the main campaign again, with a new...

Hello @AngrymanKellz thanks for getting in touch with us, I have seen a few reports of this happening to our players that are playing on the PTS server.

Is this something that is also affecting you in the main game at the moment and have tried any kind of troubleshooting so far, to rule out any other possible causes other than our server? > ...

Hello @evanrule thanks for getting in touch with us about the Corsair iCue software.

Can you let me know what kind of CPU cooler it is that you are using? Is it a corsair cooler or another brand?

Can you also tell me if you have any other RGB software controllers other than iCue, such as Armoury Crate or MSI Dragon Centre etc, that may be running in the background at the same time as iCUE, in case it contributes to conflicts with the iCUE software?

Finally, can you let me know what iCUE update version you are currently using, and have you updated each firmware for each individual component including your cooler?

Hello @NZL-Squidy thanks for getting in touch with us about the Iron Horse raid.

The Engraved Muzzle required for the Regulus is a known issue we are investigating. A few other players came forward to let us know they did not receive any loot after killing these bosses. Sorry for any inconvenience caused because of this bug.

Hello everyone, thank you for getting in touch with us about this.

If you have the Year 1 Pass, you should instantly unlock the Gunner, Technician and Firewall specializations, the Gunner will also be available via the in-game store.
 
You can still take part in the Special Field Research that becomes available when taking part in the Bank Headquarters mission, but as you progress through the stages you will unlock additional cosmetic rewards.
 
To activate any specializations, please visit the stand next to the Quartermaster at the Base of Operations (Coop Denison NPC in the White House) >>



To double-check if your Year Pass is installed on your launcher, can you please check this guide here >
...

Hello @zlynxra thank you for getting in touch with us about your DLC purchase!

If you have bought any content from the Ubisoft Store, it may take 24 hours for this content to show up on your account and in your Connect game launcher. To locate the DLC in your game launchers and check if you need to hit the install button, please follow this guide >
https://www.ubisoft.com/en-us/help/article/checking-if-content-is-installed-on-pc/000061437

When you have the DLC installed, please fast travel to the White House and...

Hello @v-xx welcome to the forum, it appears you are replying to quite an older post where the player never came back to confirm if this fixed their issue or not.

Are you currently experiencing jitter issues also? Are you able to give us some more details of how long you have been experiencing this in-game, what happens exactly and if any particular game modes are affected?
 
Not all of our players who will experience this issue will have it caused by the exact same thing, so this is where our troubleshooting guides come in, they may help resolve the issue for the player or at least rule out a few possible causes of why this is happening, such as corrupted/missing game files, game launcher issues, software, hardware, or connection and netw...

Thanks for the update friend!

For most FPS, stutter or input lag issues, we would also usually advise lowering your graphical settings, so the game can focus on performance over graphics.

After changing your in-game graphical texture settings, by lowering the Anisotropic Filtering to a lower value such as x4, have you noticed a significant difference and has the input lag improved for you now?

Please also check you have Vsync enabled in your game menu and in your GPU control software. The Vsync setting can help with screen tearing issues and also lagged game inputs and controls when your mouse clicks or keyboard presses seem slightly delayed.

Hello @ursiy thanks for letting us know you have had some trouble purchasing credits.

If you have made multiple purchase attempts in a short space of time, only to have them fail to go through, you won't be able to buy any credits for at least 24 hours, as this is our security check we put in place, in case someone was trying to make fraudulent purchases with your account.

Have you been able to wait a full 24 hours after trying to make your last purchase? If not please wait this specific amount of time, before trying again.

Thanks for the reply @madamepeng, I've looked into this issue and it doesn't seem there has been any degradation on our website that would have caused this.

Are you able to show us the error message by popping a screenshot of this into this thread, so we can look into this further for you, as troubleshooting and different browsers are not working for you currently?

Hello @speediboii thanks for getting in touch with us about this issue.

Occasionally, there may be a small delay in the post-match Renown being applied to your account, usually, you will need to wait around 15 minutes for this to update.

if the balance does not update, please restart your game. If after restarting the game, the renown balance has still not changed, please give the game 24 hours to synchronize correctly with our servers.

If your Renown balance remains the same or displays as zero after 24 hours, please get in touch with us over this link so we can check your account and Siege renown, please have the date and time of when you should have received the renown ready to help us look into this f...

Hello @TheHumanDecoy thanks for getting in touch with us about Montys ADs when using the pistol.

Would you be able to grab us a video or screenshot that shows how this looks in-game for you, so we can check with the Siege team if this is intended or not? Thank you.

If you can upload this picture to an image-sharing website, such as Imgur or Snipboard, please send us a link to view this so we may look into this further for you.
(Maximum image dimensions you can upload in our forums are 2000x2000 pixels, 2mb max size, thank you)

Hello @indiantekscamer, thanks for getting back to us and letting us know of your resolution by upgrading your CPU to another model.

In case this stuttering issue ever comes back, I would recommend trying the following steps that have been known to help players who have faced stuttering issues also in the past >>

-Disable any in-game overlays in the game launchers settings if you do not need them to invite friends/access store, as this can sometimes give you an FPS boost >
Steam > Settings > Steam Overlay > In-game > uncheck 'Enable ...

Hello everyone, I am sorry to see a few of you have had issues inviting friends to the game, where the options are greyed out for you in the Connect launcher.

To help resolve this issue or rule a few causes of this issue out could you please run through each of the following steps that have helped players in the past? > 

- Check your options in-game and check your squad privacy and make you set it to > 
 Settings > Gameplay > Squad Privacy Open
 
- Try clearing your game launcher cache in case your temporary internet files are causing this issue >
Steam > https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F
Ubisoft Connect > ...

Hello @Deadrug224 and @JWD_1504 thanks for getting in touch with us and sorry to hear you are unable to invite friends to your game.

To help resolve this issue or rule a few causes of this issue out could you please run through each of the following steps that have helped players in the past? >

- Check your options in-game and check your squad privacy and make you set it to >
 Settings > Gameplay > Squad Privacy Open
 
- Check your Steam/Epic/Ubisoft Connect launcher to see if you have added y...

Hello everyone, thanks again for bringing this issue to our attention and for the images and videos suppplied. We have reached out to our Siege QA team and will be in touch again in this thread if we need any further information. Thanks for letting us know the connectivity troubleshooting does not help resolve this issue for you, only a game restart.