Ubi-Milky

Hello @kasuu2005 thank you for providing this screenshot.

We know some players have been affected by disconnection and certain 4-0 error codes recently, we are monitoring the frequency of each code that appears, and what platforms are affected.

Could you please get back to us and let us know what platform you play on, so we can pass this information on to the Siege team?

In the meantime, please follow all of the steps in our guide for whichever platform you experience this error code on, as these guides contain the most common fixes for connection issues and can help rule out certain things that may cause disconnections >

PS4 - ...

Hello @litrox thank you for getting in touch with us.

In order to help you further, could you tell us what website/store it was you purchased credits for and for which platform?

We have a pinned post about missing content and purchases that you may find useful here >
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Hello biozera157, at the moment you are posting in our English-speaking forum for the game.

If you are able to use a translator to post in English, we will be happy to help you further, as it appears you are having issues with uthentication?

Alternatively, you may also create a support case with us on our Ubisoft Support website, for further help in your preferred language, where we may have a native speaking agent available to help you > https://www.ubisoft.com/help

Hello everyone, thank you for letting us know you have recently experienced this issue when inviting your friends on different platforms for cross-play matches.

I am trying now 2 days to invite my friends too, I am on my Pc and they on Ps4, I can see them online, can Invite them, but they dont get a message for my invite and the other way around, they cant invite me. If you need some screenshots you can tell it to me.

The cross-play features will allow you to matchmake with players across different platforms, however, PC players will not be matched with console players, only Stadia.

This means for those of you playing on PC trying to invite friends on console and vice versa, this will not work at the moment.

Please see our article on cross-play, for more information >> ...

Hello everyone, thanks for getting in touch with us since the beginning of March 2022 to let us know you have encountered these 4-0 error codes. We did have previous investigations open about these error codes, but we did see a decline of players contacting us about this after applying a fix from our side.

I will open a new investigation as of Year 7 and let our Siege team know a few of you have been affected by this recently, please stay tuned for further communication from us or any questions our Siege team may need to ask you.

I will be locking this thread due to us being able to discuss a player's ban in detail over the forum.

Please read our pinned thread on this topic for more information >
https://discussions.ubisoft.com/topic/101210/permanent-bans-temporary-bans-reporting-other-players/1?lang=en-US

Hello @autarrky, this error code was reported to us around 1 year ago and some work was carried out in the background of the game, to help prevent this .

Could you please try disconnecting any third-party accounts that you do not use very often from your Ubisoft account here, as this was known to sometimes solve issues with the 4-0 error codes? > https://account.ubisoft.c...

Hello @mr-dankass thank you for the reply. I have checked on this investigation and I can see there have been some positive developments made. I have asked our Siege escalation team to look at your case again, to see if we are now able to resolve this issue for you.

Please keep an eye on your email inbox for an update and you can check on your previous case comments anytime using this link > https://ww...

Hello everyone, thank you for enquiring about the Anno Twitch Drops that will need to be claimed and will appear after the update.

Just as a reminder, should you ever have any issues with your Twitch drops in the future, after the Twitch Drop campaign has ended, please get in touch with us via one of our private support channels so we can check your account. We would need to see a screenshot of your Twitch Drop inventory in order to investigate this for you and you can contact us about these Twitch related issues over these links as opposed to forums, where we are unable to discuss accounts and rewards per person >

Ubisoft Email/Live Chat - https://www.ubis...

Hello @beinish thank you for getting in touch and sorry to hear about the crashes you have experienced coming back to the game.

This game is one of our games that should work with Windows 11 as well as 10.

This guide contains some of the most common fixes for the issue you are having and covers permissions, hardware, software, and corrupt files, that could potentially cause crashes. Would you be able to look through the remaining steps you have yet to try and go through them? > ...

Hello @poppadum thank you for bringing this guestbook issue to our attention and thank you very much for the images and save file.

To help rule out if this issue was caused by a corrupted file after the latest updates, could you please try verifying your game files in the Connect launcher, then check to see if this issue still exists in your current save file?

 Here is a guide explaining how to run this verify game files check > ...

Hey Harry thanks again for the bug report. At the moment I am unsure whether this is intentional and if only the Harbormasters office will show this passive effect when highlighted, but I will ask our QA team to look into this and let us know, thank you.

Hello @mrnfox thank you for letting us know you are unable to use the Great Eastern ship on a new/current trade route.

Could you please help us with the following two things so we can pass this onto our QA team to investigate? >

1. Could you please send us a screenshot of the World's Fair building that you have built, that rewards you with the Great Eastern?
2. Are you able to send usyour save file so we can pass this onto our QA team? You can upload this to a file sharing site or send it to us using this link > ...

Thanks for that video @STAX I can confirm this is what is known as the 'join bug' by some Trackmania players, thank you for the up-to-date streamer clips.

This issue will cause players to enter spectator mode and not be able to leave without a restart of the game. Some players will use an Open Planet plug-in to workaround this issue where they can leave the lobby, instead of needing to restart the game.

This issue has been a difficult one to try and fix by our dev team, if there are any data packets that are lost while connecting to the match this error can occur...

Hello @maxlime thank you for getting in touch with us about United Forever.

There can sometimes be an issue with United Forever/Nations Forever internet security settings when launching the game or needing to enter registration keys. Could you please try the following steps which helped players before who also encountered this specific 12157 error code >

Press your Windows key on PC and type Internet Properties and open this panel > Advanced > Security > Uncheck the 'Check for server certificate revocation' option > Apply > OK

Relaunch your game and test if the game will now allows you to enter your key and play. The Internet Properties panel should look like this >>

Hello @n0us thanks for getting in touch with us about the club menu. We've had similar reports from players about the controls not working when Open Planet is installed after the update. Can you please uninstall Open Planet from your games directory and then test if the game is able to register your navigation in the club menu, as some players reported this worked for them.

Thank you for providing all of this information @techiehelper, I will pass this on to our TM team and see if there is anything they can suggest, or any documentation that will help get this CLI working for your again

Hello @moxieoxid thanks for posting and sorry to hear of this error message you are receiving.

Some players reported this issue was caused by anti-virus software such as F-Secure and making sure to whitelist the game in your settings, as well as your Windows firewall settings, could sometimes fix this. Please see this pinned post for evidence of this same error message > https://discussions.ubisoft.com/topic/112928/a-list-of-common-errors-problems-and-their-fixes?lang=en-GB

Please also check your Win...

Hello @j-ampt thanks for getting in touch with us and welcome to the forums! The Track of the day can only be played in the Standard or Club access versions of the game, it allows players to play the highest rated custom maps for that day, as voted for in Map Review mode.

Could you tell us if you have the starter (free), standard or club access version of the game please?