Hello @narxes081206 thank you for getting in touch with us and sorry to hear this.
Can you let us know if you are using a physical save file or cloud save file and does your currency change after you have exited the game and re-loaded your save file?
Hello @jk6666123,
At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...
Hello @carian211 thank you for getting in touch with us about your subscription and sorry for the delay in replying.
By using Ubisoft+ you should be granted access to all of the DLC's but you will need to make sure they have been downloaded in-game.
Can you please get in touch with us over one of the following links with a private message, so we can check your account? >
Ubisoft Email/Live Chat - https://www.ubisoft.com/h...
Hello everyone, I've merged 2 similar threads together to keep these reports in one place.
I am sorry to hear this issue is affecting so many of your multiplayer games. I will forward this to our Anno QA team and devs.
If you haven't already done so, as @Tekbuildz suggested above, can you please try verifying your game files, to see if this can help with the desync and crashes? This will at least help rule out a corrupted or missing file as a possible cause. Here are some guides explaining how to run this check per launcher >
Ubisoft Connect > ...
Thanks for providing that image @hundread1800 we appreciate it.
I will forward this on with the investigation I opened, I will also reach out to the team on the Pearls resource in this scenario too, thank you for your bug report 
Hello @swabia,
At the moment you are posting in our English-speaking forum for the game, if you can use a translator to post your question/issue in English, we will be able to advise you further on these forums, as advised in our forum rules.
Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language, where we may have bilingual agents available to help > ...
Hello Ofiros_da_king, thanks for letting us know you have been able to use the workaround of limiting cores/disabling hyperthreading in order to play the game, after the latest update.
This issue is something our Anno team is still looking into. We believe we have been able to fix this for certain Intel CPU's but not all yet, so the investigation continues.
Hello @LUCI5R thanks for letting us know that you have encountered an issue with navigating the map in this method.
I have not seen many reports of this come through yet, could you let me know what exact model of mouse it is you use, and do you use any RGB or sensitivity software with the mouse such as Logitech G Hub and the like, in case there is a conflict with that model or software?
Can you also tell me if this issue exists on all sensitivities the mouse can be set on, as well as if you set your display mode to full screen, windowed, or borderless modes?
Hello everyone, thanks for reporting this issue to us and for providing an accurate description as well as screenshots showing the issue.
I have reported this to our Anno QA team, please stay tuned for any updates or further questions we may need to get back to you on. Thanks again!
Hello @Olivenius thanks for getting back to us.
I am sorry to hear you believe you have lost some renown after a delay in updating and also leaving the game via the 'leave to menu' option.
Your case was escalated to our Siege team who have since reopened an investigation into this issue of missing renown. I am unable to say if any missing renown will be added back to your game.
If we find this is a widespread issue, we will make a post about this in our forums. If we need to reach back out to you or ask any follow-up questions, we will contact you again...
Thank you for that extra detail about your gadget not counting towards the challenge whilst your operator was dead, we will pass this on to the Siege team.
Thanks for also letting us know it was one of the current BattePass challenges 
Hello @Peziinh0 thank you for reporting this issue.
Can you tell us on what menu screen you experience this infinite loading or can upload a screenshot of which screen the game becomes stuck on, so we can check if this exact behavior has been reported to our Siege team?
What happens after the game is loading, do you have to completely shut down the game, shut down your PC, and can you control anything in-game, so we understand what steps you have to take to resolve this?
Have you also experienced this before the Y7 update, or has this only started affect...
Hello @nongenuine, thank you very much for uploading that clip.
I will send this over to our Siege team for review, please stay tuned for any updates to this thread, as I may need to ask you some follow-up questions once the QA team gets back to us.
Thanks for the bug report!
Hello @jst-odog, thanks for getting in touch with us about your credits >
If you have tried multiple times in a short space of time to make a purchase, or you have had multiple payments fail to go through, your account may have been blocked from making any further credit purchases by Steam and Ubisoft for security reasons. In this case, please wait a full 24 hours before trying to make any further purchases.
If this is not the case for you, would you please try the following fixes to help resolve these credits issue, as they have helped players with the same iss...
Hello @nongenuine thank you for getting in touch with us.
Would you let us know if this is one of the Ubisoft Connect timed challenges or BattlePass challenges please?
We currently have a similar report in R6Fix, could you please contribute to this report when you have a moment, so our devs know how many players are affected? Thank you >
https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues/LIVE-40883: (...
Hello @aldi-trolly69
Thank you for letting us know you've tried those steps, I am sorry to hear that they did not work for you.
I have gone ahead and created a support case for you and you should receive an email from us shortly. We will do our best to help you with this over a private support case, with 1 to 1 support, instead of over our public forums.
Please check your emails inbox for our message soon. You can view your case, add a comment, or files to your support case, anytime, by clicking on this link here > ...
Hello @WJZDAACESJSLYVM thank you for getting in touch with us and letting us know you believe the animated cursor is negatively affecting your FPS. Thank you for making us aware of this mod, I will keep my eyes peeled for further reports from players who believe the animated cursor is negatively affecting their game.
Does your FPS stutter in-game or do you notice your FPS counter dropping in the top left corner if you have this enabled?
Before the GU14 update, did you still have this issue with FPS and would you say the issue stays the same or has it become w...
That is brilliant @LynxEy3 thank you for going to that effort in order to capture this cursor increase.
I have seen a few other players mention this new cursor size in the forums and how it can be distracting. I will feed this back to our Anno team and use your image for comparison, than you very much for taking the time to do that.
Hello @hundread1800 thanks for your reply, our Anno QA team will often ask for a screenshot, video or save file from a player demonstrating the bug in action before they are able to investigate an issue.
We will report this to our Anno team, but in case this is an isolated incident as we haven't had any other reports of this, are you able to link us to your save file so we can check this in your campaign?
Hello everyone, thank you for reaching out to us about the bonus ornaments you should have received in the game.
Can you please let me know if this is still an issue for you and if these do not appear in your build menu? This issue was classed as fixed by our devs according to our known issues Trello Board > https://trello.com/b/rldv58ho/anno1800-known-issues-list: (https://trello.com/b/rldv58ho/anno1800-known-issues-list)
If these ornaments are still missing, can you show us a screenshot of your Season Pass activated and one screenshot showing these ornaments missing from your menu?
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